Janitorial Service Market – Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Application (Residential, Commercial), By End Use (Standard Cleaning, Damage Restoration Cleaning, Exterior Window Cleaning, Floor Care Services, Others), By Region & Competition, 2021-2031F

Forecast Period	2027-2031
Market Size (2025)	USD 321.12 Billion
CAGR (2026-2031)	3.74%
Fastest Growing Segment	Residential
Largest Market	North America
Market Size (2031)	USD 400.26 Billion

Market Overview

The Global Janitorial Service Market will grow from USD 321.12 Billion in 2025 to USD 400.26 Billion by 2031 at a 3.74% CAGR. Janitorial services encompass the comprehensive cleaning and maintenance of commercial, institutional, and industrial facilities, designed to ensure sanitary and safe environments for occupants. The primary drivers fueling market growth include a heightened global emphasis on public health standards, which has necessitated more frequent and rigorous hygiene protocols across corporate and public sectors. Furthermore, the increasing strategic shift toward outsourcing facility management enables organizations to concentrate on core business activities while ensuring compliance with stringent regulatory cleanliness requirements.

However, a significant challenge impeding market expansion is the persistent instability of the workforce, characterized by labor shortages and rising wage costs that strain operational margins. High employee turnover rates frequently disrupt service consistency and increase recruitment expenditures for providers. Despite these headwinds, industry sentiment remains resilient regarding financial performance. According to the 'Building Service Contractors Association International', in 2024, a market study revealed that 34 percent of surveyed contractors expected their 2025 sales results to be significantly higher than those of the previous year.

Key Market Drivers

The Integration of Automation and Smart Technologies in Cleaning Operations is fundamentally reshaping the market by addressing labor inefficiencies and enhancing service precision. Providers are increasingly deploying autonomous mobile robots (AMRs) and data-driven cleaning systems to perform repetitive tasks, which allows human workforces to focus on complex sanitation requirements. This technological shift is accelerating, evidenced by significant equipment deployment milestones within the industry. According to Tennant Company, June 2025, in a corporate announcement regarding its robotics portfolio, the manufacturer revealed it had sold its 10,000th autonomous mobile robot (AMR), signaling a robust transition toward mechanized cleaning solutions to maintain operational consistency.

The Expansion of Commercial Real Estate and Corporate Infrastructure acts as a critical catalyst for service demand, particularly within specialized environments such as aviation hubs and technical facilities. As these sectors scale their physical footprints, they require rigorous, high-frequency maintenance to comply with safety and operational standards, driving revenue for facility management providers. This trend is substantiated by recent financial performance in key infrastructure segments. According to ABM Industries, December 2024, in the 'Fourth Quarter and Full Fiscal 2024 Results' report, the company’s Aviation segment revenue grew by 11 percent, fueled by strong market demand. Broader market data reinforces this growth trajectory across facility services. According to Ecolab, February 2025, in its 'Fourth Quarter and Record 2024 Performance' report, the company delivered continued market expansion with organic sales growth of 4 percent, reflecting sustained demand for professional maintenance solutions.

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Key Market Challenges

The primary challenge hampering the growth of the "Global Janitorial Service Market" is the persistent instability of the workforce, characterized by acute labor shortages and rising wage expenditures. This volatility forces service providers to allocate substantial financial resources toward continuous recruitment and training efforts to replace departing employees, thereby eroding operational margins that could otherwise fund business expansion. The inability to secure a reliable workforce disrupts service consistency and quality, which not only damages client retention but also limits the capacity of providers to accept new contracts, directly stagnating their market reach and scalability.

The financial strain resulting from these workforce dynamics is evident in recent industry adjustments. According to the 'Building Service Contractors Association International', in 2024, a market study indicated that 70 percent of building service contractors planned to increase their service pricing specifically to offset the pressures of escalating labor costs and material expenses. This forced inflationary pricing strategy reduces the competitiveness of providers and can deter cost-sensitive clients, creating a significant barrier to broader market adoption and overall sector growth.

Key Market Trends

The Widespread Adoption of Eco-Friendly and Sustainable Cleaning Practices is becoming a decisive factor in contract acquisition, as corporate clients increasingly mandate adherence to Environmental, Social, and Governance (ESG) criteria. Service providers are moving beyond basic green products to implement comprehensive carbon reduction strategies, including energy-efficient maintenance protocols that align with client net-zero targets. This pivot allows facilities to measurably lower their environmental impact while maintaining rigorous hygiene standards. According to ABM Industries, September 2025, in the '2024 Corporate Responsibility Report', the integrated facility solutions provider disclosed that its sustainability-focused service initiatives enabled clients to avoid approximately 102,200 tonnes of carbon dioxide equivalent emissions during the fiscal year.

The Integration of Internet of Things (IoT) and Smart Sensor Technologies is revolutionizing service delivery by transitioning operations from static schedules to dynamic, needs-based cleaning. By installing sensors in high-traffic areas, providers can monitor supply levels and footfall in real-time, dispatching staff exactly when required rather than on fixed rotations. This data-centric approach optimizes labor allocation and ensures consistent facility readiness, directly impacting occupant satisfaction. According to Tork, June 2025, in the 'Tork achieves milestone in data-driven cleaning technology' announcement, facility managers utilizing the company's IoT-enabled Vision Cleaning system reported a 75 percent reduction in cleaning-related complaints by leveraging real-time usage data to guide maintenance teams.

Segmental Insights

The Residential segment is currently recognized as the fastest-growing category within the Global Janitorial Service Market, driven principally by evolving socioeconomic factors. The significant rise in dual-income households and an aging population have created a substantial necessity for professional domestic assistance. Furthermore, rapid urbanization and increased disposable income allow homeowners to outsource labor-intensive cleaning tasks to external service providers. This demand is further supported by a heightened emphasis on hygiene and sanitation in private living spaces. Consequently, the shift from do-it-yourself cleaning to contracted professional services continues to fuel the rapid expansion of this market segment.

Regional Insights

North America holds a leading position in the global janitorial service market due to the widespread outsourcing of facility management duties by commercial enterprises. This dominance is reinforced by stringent workplace hygiene standards mandated by regulatory bodies such as the Occupational Safety and Health Administration. These regulations compel businesses to adhere to rigorous sanitation protocols, thereby sustaining a high demand for professional cleaning providers. Additionally, the mature corporate infrastructure in the United States and Canada drives consistent investment in external maintenance services. Consequently, the combination of regulatory compliance and established business practices solidifies the region's market leadership.

Recent Developments

• In December 2025, ABM Industries announced a definitive agreement to acquire WGNSTAR, a specialist in managed workforce solutions for the semiconductor industry, for approximately $275 million. This acquisition was structured to expand the company's technical capabilities in cleanroom operations and mission-critical facility management. Following the transaction, the organization projected its annual revenue from semiconductor-related services would reach approximately $325 million. Company leadership stated that integrating these specialized services would position the firm to support the increasing demand for domestic high-tech manufacturing and chip production.
• In August 2024, ISS A/S secured a major seven-year contract with the United Kingdom’s Department for Work and Pensions to provide integrated facility services. The agreement, valued at approximately DKK 1.2 billion annually, entrusted the company with the delivery of cleaning, technical maintenance, and catering services across the government department’s nationwide estate. This collaboration reinforced the service provider's presence in the public sector and focused on enhancing workplace standards through its global operating model. The deal represented a strategic consolidation of soft and hard facility management services under a single partner.
• In May 2024, Nilfisk launched the SC550 walk-behind scrubber dryer during a major industry trade show in Amsterdam. The company developed this machine to optimize resource efficiency, stating that it utilized significantly less water, energy, and detergent compared to traditional models. The product featured a user-centric design intended to simplify operations for cleaning staff and reduce training requirements. Furthermore, the manufacturer announced that the machine would incorporate a substantial percentage of post-consumer recycled plastics, aligning with the growing market demand for sustainable janitorial equipment.
• In April 2024, Tennant Company unveiled the full specifications of the X4 ROVR autonomous floor scrubber, marking a significant addition to its portfolio of robotic cleaning equipment. Powered by the BrainOS Robotics Platform, this machine was purpose-built to navigate congested commercial environments such as retail stores and healthcare facilities. The company designed the robot to operate with minimal human intervention, addressing ongoing labor shortages in the facility management sector. Executives highlighted that the technology allowed cleaning staff to focus on higher-value tasks while the autonomous unit handled repetitive floor care duties.

Key Market Players

• ABM Industries Inc.
• The ServiceMaster Company, LLC
• Coverall North America, Inc.
• Jani-King International, Inc.
• Stanley Steemer International, Inc.
• Aeon Delight Co., Ltd.
• CNS Consorzio Nazionale Servizi Soc. Coop.
• ISS World Services A/S
• Mitie Group plc
• WISAG Facility Service Holding GmbH

By Application	By End Use	By Region
Residential Commercial	Standard Cleaning Damage Restoration Cleaning Exterior Window Cleaning Floor Care Services Others	North America Europe Asia Pacific South America Middle East & Africa

Report Scope:

In this report, the Global Janitorial Service Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

• Janitorial Service Market, By Application:

• Residential
• Commercial

• Janitorial Service Market, By End Use:

• Standard Cleaning
• Damage Restoration Cleaning
• Exterior Window Cleaning
• Floor Care Services
• Others

• Janitorial Service Market, By Region:

• North America
• United States
• Canada
• Mexico
• Europe
• France
• United Kingdom
• Italy
• Germany
• Spain
• Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• South America
• Brazil
• Argentina
• Colombia
• Middle East & Africa
• South Africa
• Saudi Arabia
• UAE