Report Description

Vietnam Enterprise Business Chat Software Market stood at USD30.30 million in 2021 and is forecast to grow at a CAGR of 20.57% by 2027 due to the high adoption rate of AI based optimized communication and rapidly growing safety of any connected devices and messaging application through Internet of Things.

Enterprise business chat software is a business communication app used to connect with employees. The enterprise business chat software can be used to view conversations, send messages, and share data with one tab and one password. Enterprise business chat software is built to enhance teamwork and productivity by collaborating in real-time with messaging, video calls, audio, and many more. Enterprise Business chat software helps team members stay up to date. Therefore, the company can keep track of daily progress and adapt effectively to various tasks.

Rich Communication Services for Communication

Rich Communication Services (RCS) is a communication procedure between mobile telephone carriers and between carrier and phone. Additionally, RCS is a cross-platform messaging system that uses encryption and can connect to various networks, including various features such as video sharing and calling, Voice over Wi-Fi and IP, Web RTC, instant messaging, and many more. Moreover, Rich Communication Services are being heavily included in enterprise business chat software solutions to enable seamless and collaborative communication between two firms. On the other hand, Rich Communication Services (RCS) implementation may introduce many bugs into the software, but they can be avoided by systematic designing of source code. Therefore, the incorporation of Rich communication services is expected to grow the Vietnam Enterprise business chat software market.

Improving Security Standards

Businesses are heavily dependent on Business chat software for interactive communication and data sharing. Furthermore, such software is used to share sensitive information. As a result, various security standards are being implemented to keep data safe and avoid malicious code attacks. The End-to-End encryption (E2EE) method prohibits third parties from accessing data while it is being transferred from one device or end system to another. It is often used to help businesses comply with data privacy and security regulations and laws. Furthermore, it inhibits internet service providers, phone service providers, government agencies, and even telecoms organizations from accessing the encryption keys required to decode the conversation. As a result, the Vietnam Enterprise business chat software market is expected to grow as security standards increases.

Data Ownership and Control

Due to the privacy and security concerns in most of the customer-based applications, neither the company owners nor the regulators transmit data through messaging apps such as Facebook, WhatsApp, etc. Additionally, the control of information includes the ability to access, package, create, modify, derive benefit from, sell or remove data, and the right to assign these access privileges to others. As a result, well-designed business applications like SayHey Messenger give companies a productive collaborative environment with secure, private and centralized enterprise messaging. Moreover, potentially sensitive information remains confidential and is kept secure through the End-to-end encryption (E2EE) method for the company's future use.


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Market Segmentation

 Vietnam Enterprise Business Chat Software Market can be segmented into Deployment Mode, Operating System, Device, End User Industry, Organization Size, and Region. Based on Deployment Mode, the market is segmented into On-Premises and Cloud. Based on Operating System, the market is segmented into Android, iOS. Based on Device, the market is segmented into PC and Mobile. Based on End User Industry, the market is segmented into BFSI, Healthcare, IT and Telecommunication, Retail, Travel and Hospitality. Based on Organization Size, the market is segmented into SME, Large Enterprises. Based on region, the market is segmented into North Vietnam, South Vietnam, Central Vietnam

Company Profiles

VNG Corporation, Slack Technologies, LLC, Zoho Vietnam, Zendesk, Inc., Livechat Software SA, Chatwork Vietnam, Flock FZ-LLC, Atlassian, Inc., Bitrix24, Skype Technologies (Microsoft Vietnam) are among the major market players in Vietnam that lead the market growth of the Vietnam Enterprise Business Chat Software Market.

Attribute

Details

Market Size Value in 2021

 

USD30.30 Million

Revenue Forecast in 2027

USD92.97 Million

Growth Rate

20.57%

Base Year

2021

Historical Years

2017–2020

Estimated Year

2022

Forecast Period

2023–2027

Quantitative Units

Revenue in (USD million) and CAGR for 2017-2021 and 2022-2027

Report Coverage

·         Revenue forecast, company share, competitive landscape, growth factors, and trends

Segments Covered

·         Deployment Mode

·         Operating System

·         Device

·         End User Industry

·         Organization Size

·         Region

Regional Scope

North Vietnam, South Vietnam, Central Vietnam

Key Companies Profiled

VNG Corporation, Slack Technologies, LLC, Zoho Vietnam, Zendesk, Inc., Livechat Software SA, Chatwork Vietnam, Flock FZ-LLC, Atlassian, Inc., Bitrix24, Skype Technologies (Microsoft Vietnam)

Customization Scope

10% free report customization with purchase. Addition or alteration to country, regional & segment scope.

Pricing and Purchase Options

Avail customized purchase options to meet your exact research needs. Explore purchase options

Delivery Format

PDF and Excel through Email (We can also provide the editable version of the report in PPT/pdf format on special request)

 

Report Scope:

In this report, Vietnam Enterprise Business Chat Software Market has been segmented into the following categories in addition to the industry trends which have also been listed below:

  •  Vietnam Enterprise Business Chat Software Market, By Deployment Mode:
    • On-Premises
    • Cloud
  • Vietnam Enterprise Business Chat Software Market, By Operating System:
    • Android
    • iOS
  • Vietnam Enterprise Business Chat Software Market, By Device:
    • Mobile
    • PC
  • Vietnam Enterprise Business Chat Software Market, By End User Industry:
    • BFSI
    • Healthcare
    • IT and Telecommunication
    • Retail
    • Travel and Hospitality

·         Vietnam Enterprise Business Chat Software Market, By Organization Size:

    • Large Enterprises
    • SME

·         Vietnam Enterprise Business Chat Software Market, By Region:

    • North Vietnam
    • South Vietnam
    • Central Vietnam 

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in Vietnam Enterprise Business Chat Software Market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of content

1.    Service Overview

2.    Research Methodology

3.    Executive Summary

4.    Impact of COVID-19 on Vietnam Enterprise Business Chat Software Market

5.    Voice of Customer

5.1.  Brand Awareness

5.2.  Benefits of Enterprise Business Chat Software

5.3.  Factors Influencing Enterprise Business Chat Software Purchase Decision

5.4.  Satisfaction Level

5.5.  Key Challenges Faced

6.    Vietnam Enterprise Business Chat Software Market Outlook

6.1.  Market Size & Forecast

6.1.1.     By Value

6.2.  Market Share & Forecast

6.2.1.     By Deployment Mode (On-Premises and Cloud)

6.2.2.     By Operating System (Android and iOS)

6.2.3.     By Device (PC and Mobile)

6.2.4.     By End User Industry (BFSI, Healthcare, IT and Telecommunication, Retail, Travel and Hospitality)

6.2.5.     By Organization Size (SME, Large Enterprises)

6.2.6.     By Company (2021)

6.2.7.     By Region (North Vietnam, Central Vietnam, South Vietnam)    

6.3.  Market Map

7.    Vietnam On-Premises Enterprise Business Chat Software Market Outlook

7.1.  Market Size & Forecast

7.1.1.     By Value

7.2.  Market Share & Forecast

7.2.1.     By Operating System

7.2.2.     By Device

7.2.3.     By End User Industry

7.2.4.     By Organization Size

8.    Vietnam Cloud Enterprise Business Chat Software Market Outlook

8.1.  Market Size & Forecast

8.1.1.     By Value

8.2.  Market Share & Forecast

8.2.1.     By Operating System

8.2.2.     By Device

8.2.3.     By End User Industry

8.2.4.     By Organization Size

9.    Market Dynamics

9.1.     Drivers

9.2.     Challenges

10.  Market Trends and Developments

11.  Policy and Regulatory Landscapes

12.  Vietnam Economic Profile

13.  Company Profiles

13.1.              Zoho Vietnam

13.2.              Zendesk, Inc.

13.3.              VNG Corporation

13.4.              Chatwork Vietnam

13.5.              Skype Technologies (Microsoft Vietnam)

13.6.              Livechat Software SA

13.7.              Atlassian, Inc.

13.8.              Slack Technologies, LLC

13.9.              Bitrix24

13.10.            Flock FZ-LLC

14.  Strategic Recommendations

15.  About Us & Disclaimer

Figures and Tables

List of Figures

Figure 1: Vietnam Enterprise Business Chat Software Market Size, By Value (USD Million), 2017-2027F

Figure 2: Vietnam Enterprise Business Chat Software Market Share, By Deployment Mode, By Value, 2017-2027F

Figure 3: Vietnam Enterprise Business Chat Software Market Share, By Operating System, By Value, 2017-2027F

Figure 4: Vietnam Enterprise Business Chat Software Market Share, By Device, By Value, 2017-2027F

Figure 5: Vietnam Enterprise Business Chat Software Market Share, By End User Industry, By Value, 2017-2027F

Figure 6: Vietnam Enterprise Business Chat Software Market Share, By Organization Size, By Value, 2017-2027F

Figure 7: Vietnam Enterprise Business Chat Software Market Share, By Region, By Value, 2017-2027F

Figure 8: Vietnam Enterprise Business Chat Software Market Share, By Company, By Value, 2021

Figure 9: Vietnam Enterprise Business Chat Software Market Map, By Deployment Mode, Market Size (USD Million) & Growth Rate (%), 2021

Figure 10: Vietnam Enterprise Business Chat Software Market Map, By Operating System, Market Size (USD Million) & Growth Rate (%), 2021

Figure 11: Vietnam Enterprise Business Chat Software Market Map, By Device, Market Size (USD Million) & Growth Rate (%), 2021

Figure 12: Vietnam Enterprise Business Chat Software Market Map, By End User Industry, Market Size (USD Million) & Growth Rate (%), 2021

Figure 13: Vietnam Enterprise Business Chat Software Market Map, By Organization Size, Market Size (USD Million) & Growth Rate (%), 2021

Figure 14: Vietnam Enterprise Business Chat Software Market Map, By Region, Market Size (USD Million) & Growth Rate (%), 2021

Figure 15: Vietnam On-Premises Enterprise Business Chat Software Market Size, By Value (USD Million), 2017-2027F

Figure 16: Vietnam On-Premises Enterprise Business Chat Software Market Share, By Operating System, By Value, 2017-2027F

Figure 17: Vietnam On-Premises Enterprise Business Chat Software Market Share, By Device, By Value, 2017-2027F

Figure 18: Vietnam On-Premises Enterprise Business Chat Software Market Share, By End User Industry, By Value, 2017-2027F

Figure 19: Vietnam On-Premises Enterprise Business Chat Software Market Share, By Organization Size, By Value, 2017-2027F

Figure 20: Vietnam Cloud Enterprise Business Chat Software Market Size, By Value (USD Million), 2017-2027F

Figure 21: Vietnam Cloud Enterprise Business Chat Software Market Share, By Operating System, By Value, 2017-2027F

Figure 22: Vietnam Cloud Enterprise Business Chat Software Market Share, By Device, By Value, 2017-2027F

Figure 23: Vietnam Cloud Enterprise Business Chat Software Market Share, By End User Industry, By Value, 2017-2027F

Figure 24: Vietnam Cloud Enterprise Business Chat Software Market Share, By Organization Size, By Value, 2017-2027F

Frequently asked questions

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The market size of the Vietnam Enterprise Business Chat Software Market was estimated to be USD30.30 million in 2021 due to increase in customer specific use-cases by enterprise business chat software applications and improved security standards for business chat software.

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Cloud-based deployment is the fastest growing segment in Vietnam Enterprise Business Chat Software Market, with a CAGR of 22.37% in 2022E to 2027F. This can be attributed to the growing trend of remote working and most of the private/corporate businesses switching to hybrid mode.

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South Vietnam is the fastest growing region in the Vietnam Enterprise Business Chat Software Market with a CAGR of 21.20%.

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The BFSI end user industry accounted for the largest market share of 29.72% in 2021 in the Vietnam Enterprise Business Chat Software Market owing to growing IT infrastructure as well as BFSI sector and their focus on customer-centric approach, which has resulted in high adoption of technologies such as business chat software.

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Sakshi Bajaal

Business Consultant
Press Release

Vietnam Enterprise Business Chat Software Market to Grow With 20.57% CAGR through 2027

May, 2022

Vietnam Enterprise Business Chat Software Market is anticipated to grow with increasing penetration of AI and and increased data control by customer- oriented applications.