United States Speech Analytics market is projected to grow at a double digit CAGR during 2022-2026. Growing use in various industries such as healthcare, market research, etc., increasing technological advancements, increase in the number of call centers, rising deployment of speech recognition in smart wearables and demand for high accuracy is aiding United States speech analytics market. Moreover, increasing demand for efficiency in process deployment, growing IoT market and high demand for adoption of customer experience management applications  are some of the other factors, which are expected to propel the demand for speech analytics over the next five years.

Years considered for this report:

Historical Years: 2016-2019

Base Year: 2020

Estimated Year: 2021

Forecast Period: 2022–2026

Objective of the Study:

  • To analyze and forecast market size of the United States speech analytics market, in terms of values.
  • To define, classify and forecast the United States speech analytics market on the basis of component, deployment mode, application, end-user & region.
  • To scrutinize the detailed market segmentation and forecast the market size, in terms of value, based on component by segmenting United States speech analytics market into, types namely, solutions and services.
  • To identify tailwinds and headwinds for the United States speech analytics market.
  • To examine competitive developments such as expansions, new launches, supply contracts, and mergers & acquisitions in the United States speech analytics market.
  • To strategically profile the leading players, which are providing speech analytics in United States.


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Some of the major players operating in the United States Speech Analytics market are

Verint Systems, Avaya, Calabrio, CallMiner, Clarabridge, Almawave, Voci Technologies, Zoom International, NICE Systems, Genesy, and HPE etc.

TechSci Research performed primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of speech analytics providers in United States. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research was able to include providers that could not be identified due to the limitations of secondary research. TechSci Research analysed device component, deployment mode, application, end-user and regional presence of all major Speech Analytics providers across the country.

TechSci Research calculated the market size for the United States Speech Analytics market using a bottom-up approach, where providers’ value sales data for different component of (solutions and services), Speech Analytics was recorded as well as forecast for the future years was made. TechSci Research sourced these values from industry experts and company representatives, and externally validated through analyzing historical sales data of respective providers to arrive at the overall market size. Various secondary sources such as all United States Speech Analytics providers, vendor, association, company annual reports, white papers, investor presentations and financial reports were also used by the TechSci Research.

Key Target Audience:

  • United States speech analytics providers
  • Research organizations and consulting companies
  • Associations, organizations and alliances related to speech analytics
  • Government bodies such as regulating authorities and policy makers
  • Industry associations
  • Market research and consulting firms

The study is useful in providing answers to several critical questions that are important for industry stakeholders, such as speech analytics providers and policy makers, which market segments should be targeted over the coming years (next five years) in order to strategize investments and capitalize on growth of the market.

Report Scope:

In this report, United States speech analytics market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • United States Speech Analytics Market, by Component:
    • United States Speech Analytics Market
      • Solutions
      • Services
  • United States Speech Analytics Market, by Deployment:
      • Cloud
      • On-Premises  
  • United States Speech Analytics Market, by Application:
      • Customer Experience Management
      • Call Monitoring
      • Agent Performance Monitoring
      • Sales Performance Management
      • Competitive Intelligence
      • Risk and Compliance Management
      • Others
  • United States Speech Analytics Market, by End-user:
      • Government and Defense
      • BFSI, Healthcare
      • IT & Telecom
      • Energy and Utilities
      • Travel and Hospitality
      • Retail and Ecommerce
      • Others
  • United States Speech Analytics Market, by Geography:
      • South-Region
      • West-Region
      • Mid-West-Region
      • Northeast-Region

Competitive Landscape

Competition Benchmarking: Benchmarking of leading 10 players

Company Profiles: Detailed analysis of the major companies present in the United States speech analytics market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to the company’s specific needs. The following customization options are available for the report:

Channel Partner Analysis

  • Detailed list of providers and vendors across the country.

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Product Information

  • Detailed analysis of new services in the market and their driving forces in the market.

It is an upcoming report to be released soon. If you wish an early delivery of this report or want to confirm the date of release, please contact us at sales@techsciresearch.com 

In case you don’t find what you are looking for, please get in touch with our custom research team at sales@techsciresearch.com

United States Speech Analytics Market Forecast & Opportunities, 2026

1.       Product Overview

2.       Research Methodology

3.       Impact of COVID-19 on United States Speech Analytics Market

4.       Executive Summary

5.       Voice of Customer

5.1.     Vendor Satisfaction

5.2.     Vendor Challenges

5.3.     Overall Satisfaction Analysis

6.       Global Speech Analytics Market Overview

7.       United States Speech Analytics Market Outlook

7.1.     Market Size & Forecast

7.1.1.   By Value

7.2.     Market Share & Forecast

7.2.1.  By Component (Solutions Vs Services)

7.2.2.  By Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk and Compliance Management & Others)

7.2.3.  By Deployment Mode (Cloud Vs On-Premises)

7.2.4.  By End-User (Government and Defense, BFSI, Healthcare, IT & Telecom, Consumer Goods and Retail, Education, Media and Entertainment & Others)

7.2.5.  By Region 

7.2.6.  By Company

7.3.     Market Attractiveness Index

7.3.1.   By Component

7.3.2.   By Deployment

7.3.3.  By End-User

7.3.4.   By Region

8.       United States Solution Speech Analytics Market Outlook

8.1.     Market Size & Forecast

8.1.1.  By Value

8.2.     Market Share & Forecast

8.2.1.1. By Deployment

8.2.1.2. By End-User

8.2.1.3. By Application

9.       United States Services Speech Analytics Market Outlook

9.1.     Market Size & Forecast

9.1.1.  By Value

9.2.     Market Share & Forecast

9.2.1.1. By Deployment

9.2.1.2. By End-User

9.2.1.3. By Application

10.    Market Dynamics

10.1. Drivers

10.2. Challenges

11.    Trends & Developments

12.    Policy & Regulatory Landscape

13.    United States Economic Profile

14.    Competitive Landscape

14.1. Company Profiles (Top 10 Companies)

15.    Strategic Recommendations

In case you don’t find what you are looking for, please get in touch with our custom research team at sales@techsciresearch.com