United States Restaurant Management Market By Hotel Type (Economy Hotels, Luxury Hotels, Midscale Hotels), By Deployment (Cloud-based, On-premises), By Solution (Labor Management Software, Inventory/Supplies Management, Point-of-Sale (POS) Systems, Kitchen/Food Preparation Area Technology, Equipment), By End-use (Restaurant, Hospitality, Institutional, Others), By Region, Competition, Forecast and Opportunities, 2021-2031F

Forecast Period	2027-2031
Market Size (2025)	USD 15.18 BIllion
CAGR (2026-2031)	13.29%
Fastest Growing Segment	Institutional
Largest Market	South
Market Size (2031)	USD 32.09 BIllion

Market Overview

The United States Restaurant Management Market will grow from USD 15.18 BIllion in 2025 to USD 32.09 BIllion by 2031 at a 13.29% CAGR. Restaurant management software serves as a centralized digital ecosystem that integrates essential food service operations, such as point-of-sale transactions, inventory control, and workforce scheduling, into a singular platform. The primary drivers fueling market growth include the critical operational requirement to offset rising labor costs and the intensifying demand for real-time analytics to minimize inventory waste. Substantiating this demand, according to the National Restaurant Association, in 2024, 60% of restaurant operators planned to invest in technology specifically to enhance the customer experience.

Despite this momentum, the market encounters a notable challenge regarding the substantial upfront capital required to implement these comprehensive systems. Smaller enterprises often face barriers related to budget constraints and the technical difficulty of merging new digital tools with existing infrastructure, which can significantly impede the rate of adoption across independent sectors of the industry.

Key Market Drivers

Deployment of automation to mitigate labor shortages has become a primary structural catalyst for the United States Restaurant Management Market. As the industry grapples with persistent workforce scarcity and rising wage expenditures, operators are aggressively implementing automated solutions to maintain service standards without overextending human capital. This shift extends beyond simple mechanical tasks, embedding advanced software into daily workflows to handle scheduling, order processing, and table management. Consequently, technology has transitioned from a luxury to a fundamental operational necessity for bridging the gap between available talent and operational demand. Highlighting this dependency, according to Square, July 2024, in the 'Future of Restaurants 2024' report, 100% of surveyed restaurant owners now utilize technology and automation specifically to assist in filling staffing gaps and maintaining continuity.

Simultaneously, the integration of artificial intelligence for predictive analytics is reshaping how establishments manage resources and profitability. Management platforms are increasingly leveraging AI to analyze vast datasets, enabling precise forecasting for inventory requirements and demand surges. This data-centric approach drastically reduces food waste and optimizes procurement strategies, directly addressing the sector's need for tightened cost controls. According to TouchBistro, November 2024, in the '2025 State of Restaurants Report', 95% of surveyed operators reported employing some form of artificial intelligence within their establishments, particularly for applications like inventory management. The broader commitment to digital sophistication is evident across the sector, as operators prioritize tools that offer strategic advantages. According to the National Restaurant Association, in 2024, 76% of operators indicated that utilizing technology provides them with a vital competitive edge in a crowded marketplace.

Download Free Sample Report

Key Market Challenges

The substantial upfront capital required to implement comprehensive management systems constitutes a significant barrier to entry for many potential buyers in the United States restaurant sector. High initial costs associated with software licensing, hardware installation, and system integration create a financial hurdle that is often insurmountable for independent establishments and smaller chains. Because these businesses typically operate with limited liquidity, the requirement for heavy capital expenditure forces operators to defer necessary technological upgrades in favor of covering immediate operational expenses.

This hesitation to invest is intensified by the tightening of profit margins across the industry. When essential operating costs rise, the disposable capital available for digital infrastructure shrinks correspondingly. According to the National Restaurant Association, in 2024, 98% of restaurant operators reported that increased labor costs were a significant challenge for their business. This overwhelming pressure on operating budgets directly restricts the ability of smaller enterprises to absorb the initial financial shock of deploying new management platforms, thereby slowing the overall growth rate of the market.

Key Market Trends

The expansion of unified omnichannel ordering management is fundamentally altering how United States restaurants capture revenue, forcing operators to integrate fragmented sales channels into a single cohesive system. As consumer preferences pivot toward off-premise dining, establishments rely on platforms that synchronize third-party delivery, direct ordering, and physical kiosks to ensure kitchen efficiency. This structural shift is evidenced by the rapid growth in non-traditional dining volumes, which has become a primary revenue stream rather than a supplementary one. According to TouchBistro, November 2024, in the '2025 State of Restaurants Report', 82% of independent operators reported observing an increase in takeout and delivery sales compared to the previous year, underscoring the necessity for software handling multi-channel operations.

Concurrently, the development of hyper-personalized data-driven loyalty programs is becoming a decisive factor for maintaining market share. Modern management systems are evolving beyond basic tracking to offer comprehensive customer relationship tools that leverage purchase history for targeted retention strategies. By utilizing granular data to tailor rewards, operators can significantly boost guest frequency, transforming casual diners into consistent revenue sources. This strategic focus on retention is validated by performance metrics within the sector. According to Square, July 2024, in the 'Future of Restaurants 2024' report, sellers that implemented these integrated loyalty programs experienced a 40% increase in customer visit frequency, highlighting the correlation between data utilization and business growth.

Segmental Insights

The Institutional segment is currently emerging as the fastest-growing category within the United States restaurant management market due to the increasing digitization of large-scale foodservice operations. Hospitals, universities, and corporate facilities are prioritizing software adoption to streamline complex inventory oversight and minimize operational costs associated with food waste. Additionally, stringent compliance requirements from the Food and Drug Administration regarding food safety traceability and nutritional transparency are driving these entities to implement robust management platforms. This shift ensures regulatory adherence while optimizing daily workflows in high-volume feeding environments.

Regional Insights

The South United States maintains a leading position in the United States Restaurant Management Market due to a high density of dining establishments and sustained population growth. States such as Texas and Florida serve as major operational hubs for large quick-service restaurant chains and independent franchises, creating substantial demand for centralized inventory and labor management systems. Furthermore, data from the National Restaurant Association indicates that the region consistently drives industry volume, supported by a favorable business climate and a strong tourism sector. This extensive market scale compels operators to adopt integrated software solutions to ensure operational efficiency.

Recent Developments

• In October 2024, Toast announced its Fall Product Release, introducing a suite of new tools designed to enhance digital engagement and operational efficiency for restaurants. The launch featured a fully customizable Branded Mobile App, allowing restaurants to create their own white-label ordering experience to boost guest loyalty without relying solely on third-party marketplaces. Additionally, the company rolled out an SMS Marketing tool, enabling operators to launch targeted text message campaigns directly from the platform. These innovations were aimed at helping restaurateurs capture more revenue and streamline guest communication during a competitive economic period.
• In June 2024, SpotOn released its Restaurant Operator Intelligence Report, which provided critical insights into the correlation between technology adoption and operational profitability within the restaurant sector. The research highlighted that a significant majority of operators observed increased profitability after implementing integrated technology solutions. The study analyzed data from over 300 restaurant owners, revealing that features such as online ordering and handheld point-of-sale devices were pivotal in driving customer loyalty and reducing labor costs. This research underscored the growing necessity for data-driven management tools to navigate rising industry costs and regulatory challenges.
• In May 2024, NCR Voyix and Olo expanded their long-standing strategic partnership to further integrate digital ordering and payment solutions for enterprise restaurant brands. This collaboration involved embedding Olo’s Order, Pay, and Engage suites directly into the NCR Voyix Commerce Platform, creating a unified cloud-based architecture. The integration was designed to streamline complex operations by consolidating data flows between front-of-house and back-of-house systems. By synchronizing these platforms, the companies aimed to provide restaurant operators with richer guest data and seamless transaction capabilities, thereby facilitating more personalized guest experiences and improved operational speed.
• In March 2024, Square launched a comprehensive redesign of its Square for Restaurants point-of-sale system to improve workflow efficiency for food and beverage operators. The update introduced a streamlined user interface featuring larger menu tiles, intuitive navigation for floor plans, and faster access to critical functions like check splitting and course management. This product overhaul was developed in response to feedback regarding the need for speed and simplicity during peak service hours. The enhanced software aimed to reduce order entry errors and training time for staff, reinforcing the company's commitment to supporting high-volume restaurant environments.

Key Market Players

• Clover Network, LLC
• Fishbowl Inc.
• Fourth Enterprises LLC.
• HP Development Company, L.P
• Jolt Software, Inc.
• Lightspeed Commerce Inc.
• OpenTable, Inc.
• Oracle Corporation
• Revel Systems Inc.
• Square Capital, LLC

By Hotel Type	By Deployment	By Solution	By End-use	By Region
Economy Hotels Luxury Hotels Midscale Hotels	Cloud-based On-premises	Labor Management Software Inventory/Supplies Management Point-of-Sale (POS) Systems Kitchen/Food Preparation Area Technology Equipment	Restaurant Hospitality Institutional Others	Northeast Midwest South West

Report Scope:

In this report, the United States Restaurant Management Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

• United States Restaurant Management Market, By Hotel Type:

• Economy Hotels
• Luxury Hotels
• Midscale Hotels

• United States Restaurant Management Market, By Deployment:

• Cloud-based
• On-premises

• United States Restaurant Management Market, By Solution:

• Labor Management Software
• Inventory/Supplies Management
• Point-of-Sale (POS) Systems
• Kitchen/Food Preparation Area Technology
• Equipment

• United States Restaurant Management Market, By End-use:

• Restaurant
• Hospitality
• Institutional
• Others

• United States Restaurant Management Market, By Region:

• Northeast
• Midwest
• South
• West