Global unified communication as a service projected to grow at a CAGR of over 23%, in value terms, during 2014-2024. Growing penetration of mobile devices, need for improvising on customer services, rising demand for mobile workforce and enterprise mobility, growth in social business integration and the increasing preference for cloud-based UCaaS, massive upsurge in the number of social media users are some factors, which are expected to propel demand for unified communication as a service over the next five years.

Years considered for this report:

Historical Year : 2014 - 2017

Base Year : 2018

Estimated : 2019

Forecast : 2020 - 2024

Objective of the Study:

  • To analyze and forecast market size of the global unified communication as a Service market, in terms of value.
  • To define, classify and forecast the global unified communication as a service on the basis of service, deployment model, deployment, delivery model, end user and regional distribution.
  • To scrutinize the detailed market segmentation and forecast the market size, in terms of value, on the basis of region by segmenting global unified communication as a service into five regions, namely, North America, South America, Europe, Asia Pacific and MEA.
  • To identify tailwinds and headwinds for the global unified communication as a service market.
  • To examine competitive developments such as expansions, contracts and mergers & acquisitions in the global unified communication as a service market.
  • To evaluate competitor and trends in the global unified communication as a service market.
  • To strategically profile the leading players, which are involved in of unified communication as a service globally.


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Some of the major players operating in the global Unified communication as a service are Cisco Systems, Computer Science Corporation, BT Group, 8x8, West Corporation, Microsoft Corporation, Voss Solutions, Verizon Communication, Star2star Communications, and Polycom etc.

TechSci Research performed primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of unified communication as a service provider globally. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research was able to include providers that could not be identified due to the limitations of secondary research. TechSci research analysed service, deployment, deployment model, end user and regional presence of all major unified communication as a service provider across the globe.

TechSci Research calculated the market size for the global unified communication as a service using a bottom-up approach, where providers’ value data for different service of (telephony services, contact centre services, uc application services & collaboration services), unified communication as a service was recorded as well as forecast for the future years was made. TechSci Research sourced these values from industry experts and company representatives, and externally validated through analyzing historical sales data of respective providers to arrive at the overall market size. Various secondary sources such as company annual reports, white papers, investor presentations and financial reports were also used by the TechSci Research.


Key Target Audience:

  • Global unified communication as a service provider
  • Research organizations and consulting companies
  • Organizations, associations and alliances related to unified communication as a service provider
  • Government bodies such as regulating authorities and policy makers.
  • Industry associations
  • Market research and consulting firms

The study is useful in providing answers to several critical questions that are important for industry stakeholders, such as providers and policy makers, which market segments should be targeted over the unified communication as a service coming years (next five years) in order to strategize investments and capitalize on growth of the market.

Report Scope:

In this report, global unified communication as a service has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • Market, by Service:
    • Global Unified Communication as a Service Market
      • Telephony Services
      • Contact Center Services
      • UC Application Services
      • Collaboration Services
  • Market, by End Users:
      • Large Enterprise
      • Small and Medium Enterprises
      • Public Sector
      • Others
  • Market, by Deployment:
      • UC Software as a Service
      • UC Platform as a Service
      • UC Infrastructure as a Service
  • Market, by Deployment Model:
      • On-Premises
      • Hosted/Cloud
  • Market, by Delivery Model:
      • Stand-alone Services
      • Integrated Service
  • Market, by Geography:
    • North America

§  United States

§  Canada

§  Mexico

§  Rest of North America

    • Europe

§  United Kingdom

§  Germany

§  France

§  Italy

§  Spain

§  Rest of Europe

    • Asia Pacific

§  China

§  Japan

§  South Korea

§  Australia

§  India

§  Rest of APAC

    • South America

§  Brazil

§  Argentina

§  Colombia

§  Rest of South America

    • MEA

§  Saudi Arabia

§  UAE

§  Israel

§  South Africa

§  Rest of MEA

Competitive Landscape

Competition Benchmarking: Benchmarking of leading 20 players

Company Profiles: Detailed analysis of the major companies present in the global unified communication as a service market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to the company’s specific needs. The following customization options are available for the report:

Channel Partner Analysis

  • Detailed list of providers across the globe.

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Product Information

  • Detailed analysis of new products in the market and their driving forces in the market.

It is an upcoming report to be released soon. If you wish an early delivery of this report or want to confirm the date of release, please contact us at sales@techsciresearch.com  

In case you don’t find what you are looking for, please get in touch with our custom research team at sales@techsciresearch.com


1.       Product Overview

2.       Research Methodology

3.       Executive Summary

4.       Voice of Customer

4.1.    Customer Satisfaction

4.2.    Factors Influencing Purchase Decision

4.3.    Vendor Satisfaction

5.       Global Unified Communication as a Service Market Outlook 

5.1.     Market Size & Forecast

5.1.1.   By Value

5.2.     Market Share & Forecast

5.2.1.  By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

5.2.2.  By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

5.2.3.  By Deployment Model (On-Premises Vs Hosted/Cloud)

5.2.4.  By Delivery Model (Stand-alone Services & Integrated Service)

5.2.5.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

5.2.6.  By Region (North America, South America, Asia-Pacific, Europe and Middle East & Africa)

5.2.7.   By Company

5.3.     Market Attractiveness Index (By Services, By Deployment, By Deployment Model, By End User & By Region)

6.       Asia-Pacific Unified Communication as a Service Market Outlook

6.1.     Market Size & Forecast

6.1.1.   By Value

6.2.      Market Share & Forecast

6.2.1.  By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

6.2.2.  By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

6.2.3.  By Deployment Model (On-Premises Vs Hosted/Cloud)

6.2.4.  By Delivery Model (Stand-alone Services & Integrated Service)

6.2.5.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

6.2.6.  By Country (China, Japan, India, South Korea, Australia & Rest of Asia Pacific)

6.2.6.1. China Unified Communication as a Service Market Outlook

6.2.6.1.1. Market Size & Forecast

6.2.6.1.1.1. By Value

6.2.6.1.2. Market Share & Forecast

6.2.6.1.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

6.2.6.2. India Unified Communication as a Service Market Outlook

6.2.6.2.1. Market Size & Forecast

6.2.6.2.1.1. By Value

6.2.6.2.2. Market Share & Forecast

6.2.6.2.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

6.2.6.3. Japan Unified Communication as a Service Market Outlook

6.2.6.3.1. Market Size & Forecast

6.2.6.3.1.1. By Value

6.2.6.3.2. Market Share & Forecast

6.2.6.3.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

6.2.6.4. Australia Unified Communication as a Service Market Outlook

6.2.6.4.1. Market Size & Forecast

6.2.6.4.1.1. By Value

6.2.6.4.2. Market Share & Forecast

6.2.6.4.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

6.2.6.5. South Korea Unified Communication as a Service Market Outlook

6.2.6.5.1. Market Size & Forecast

6.2.6.5.1.1. By Value

6.2.6.5.2. Market Share & Forecast

6.2.6.5.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

7.       North America Unified Communication as a Service Market Outlook

7.1.     Market Size & Forecast

7.1.1.   By Value

7.2.      Market Share & Forecast

7.2.1.  By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

7.2.2.  By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

7.2.3.  By Deployment Model (On-Premises Vs Hosted/Cloud)

7.2.4.  By Delivery Model (Stand-alone Services & Integrated Service)

7.2.5.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

7.2.6.  By Country (United States, Canada, Mexico & Rest of North America)

7.2.6.1. United States Unified Communication as a Service Market Outlook

7.2.6.1.1. Market Size & Forecast

7.2.6.1.1.1. By Value

7.2.6.1.2. Market Share & Forecast

7.2.6.1.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

7.2.6.2. Canada Unified Communication as a Service Market Outlook

7.2.6.2.1. Market Size & Forecast

7.2.6.2.1.1. By Value

7.2.6.2.2. Market Share & Forecast

7.2.6.2.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

7.2.6.3. Mexico Unified Communication as a Service Market Outlook

7.2.6.3.1. Market Size & Forecast

7.2.6.3.1.1. By Value

7.2.6.3.2. Market Share & Forecast

7.2.6.3.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

8.       South America Unified Communication as a Service Market Outlook

8.1.     Market Size & Forecast

8.1.1.   By Value

8.2.      Market Share & Forecast

8.2.1.  By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

8.2.2.  By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

8.2.3.  By Deployment Model (On-Premises Vs Hosted/Cloud)

8.2.4.  By Delivery Model (Stand-alone Services & Integrated Service)

8.2.5.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

8.2.6.  By Country (Brazil, Argentina, Colombia & Rest of South America)

8.2.6.1. Brazil Unified Communication as a Service Market Outlook

8.2.6.1.1. Market Size & Forecast

8.2.6.1.1.1. By Value

8.2.6.1.2. Market Share & Forecast

8.2.6.1.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

8.2.6.2. Argentina Unified Communication as a Service Market Outlook

8.2.6.2.1. Market Size & Forecast

8.2.6.2.1.1. By Value

8.2.6.2.2. Market Share & Forecast

8.2.6.2.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

8.2.6.3. Colombia Unified Communication as a Service Market Outlook

8.2.6.3.1. Market Size & Forecast

8.2.6.3.1.1. By Value

8.2.6.3.2. Market Share & Forecast

8.2.6.3.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

9.       Europe Unified Communication as a Service Market Outlook

9.1.     Market Size & Forecast

9.1.1.   By Value

9.2.      Market Share & Forecast

9.2.1.  By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

9.2.2.  By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

9.2.3.  By Deployment Model (On-Premises Vs Hosted/Cloud)

9.2.4.  By Delivery Model (Stand-alone Services & Integrated Service)

9.2.5.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

9.2.6.  By Country (UK, Germany, France, Italy, Spain & Rest of Europe)

9.2.6.1. Germany Unified Communication as a Service Market Outlook

9.2.6.1.1. Market Size & Forecast

9.2.6.1.1.1. By Value

9.2.6.1.2. Market Share & Forecast

9.2.6.1.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

9.2.6.2. France Unified Communication as a Service Market Outlook

9.2.6.2.1. Market Size & Forecast

9.2.6.2.1.1. By Value

9.2.6.2.2. Market Share & Forecast

9.2.6.2.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

9.2.6.3. United Kingdom Unified Communication as a Service Market Outlook

9.2.6.3.1. Market Size & Forecast

9.2.6.3.1.1. By Value

9.2.6.3.2. Market Share & Forecast

9.2.6.3.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

9.2.6.4. Italy Unified Communication as a Service Market Outlook

9.2.6.4.1. Market Size & Forecast

9.2.6.4.1.1. By Value

9.2.6.4.2. Market Share & Forecast

9.2.6.4.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

9.2.6.5. Spain Unified Communication as a Service Market Outlook

9.2.6.5.1. Market Size & Forecast

9.2.6.5.1.1. By Value

9.2.6.5.2. Market Share & Forecast

9.2.6.5.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.    MEA Unified Communication as a Service Market Outlook

10.1. Market Size & Forecast

10.1.1.       By Value

10.2.  Market Share & Forecast

10.2.1.      By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

10.2.2.      By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

10.2.3.      By Deployment Model (On-Premises Vs Hosted/Cloud)

10.2.4.      By Delivery Model (Stand-alone Services & Integrated Service)

10.2.5.      By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.2.6.      By Country (Saudi Arabia, UAE, Iraq, South Africa & Rest of MEA)  

10.2.6.1.             Saudi Arabia Unified Communication as a Service Market Outlook

10.2.6.1.1.                    Market Size & Forecast

10.2.6.1.1.1.  By Value

10.2.6.1.2.                    Market Share & Forecast

10.2.6.1.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.2.6.2.             UAE Unified Communication as a Service Market Outlook

10.2.6.2.1.                    Market Size & Forecast

10.2.6.2.1.1.  By Value

10.2.6.2.2.                    Market Share & Forecast

10.2.6.2.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.2.6.3.             Iraq Unified Communication as a Service Market Outlook

10.2.6.3.1.                    Market Size & Forecast

10.2.6.3.1.1.  By Value

10.2.6.3.2.                    Market Share & Forecast

10.2.6.3.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.2.6.4.             South Africa Unified Communication as a Service Market Outlook

10.2.6.4.1.                    Market Size & Forecast

10.2.6.4.1.1.  By Value

10.2.6.4.2.                    Market Share & Forecast

10.2.6.4.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

11.    Market Dynamics

11.1.   Drivers/Opportunities

11.2.   Challenges/Pitfalls

12.    Market Trends & Developments

13.    Competitive Landscape

13.1.      Company Profiles (Top 10 Companies)

14.    Strategic Recommendations

In case you don’t find what you are looking for, please get in touch with our custom research team at sales@techsciresearch.com