Report Description

Global unified communication as a service projected to grow at a CAGR of over 23%, in value terms, during 2022-2027. Growing penetration of mobile devices, need for improvising on customer services, rising demand for mobile workforce and enterprise mobility, growth in social business integration and the increasing preference for cloud-based UCaaS, massive upsurge in the number of social media users are some factors, which are expected to propel demand for unified communication as a service over the next five years.

Some of the major players operating in the global Unified communication as a service are Cisco Systems, Computer Science Corporation, BT Group, 8x8, West Corporation, Microsoft Corporation, Voss Solutions, Verizon Communication, Star2star Communications, and Polycom etc.

Objective of the Study:

·         To analyze and forecast market size of the global unified communication as a Service market, in terms of value.

·         To define, classify and forecast the global unified communication as a service on the basis of service, deployment model, deployment, delivery model, end user and regional distribution.

·         To scrutinize the detailed market segmentation and forecast the market size, in terms of value, on the basis of region by segmenting global unified communication as a service into five regions, namely, North America, South America, Europe, Asia Pacific and MEA.

·         To identify tailwinds and headwinds for the global unified communication as a service market.

·         To examine competitive developments such as expansions, contracts and mergers & acquisitions in the global unified communication as a service market.

·         To evaluate competitor and trends in the global unified communication as a service market.

·         To strategically profile the leading players, which are involved in of unified communication as a service globally.


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TechSci Research performed primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of unified communication as a service provider globally. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research was able to include providers that could not be identified due to the limitations of secondary research. TechSci research analysed service, deployment, deployment model, end user and regional presence of all major unified communication as a service provider across the globe.

TechSci Research calculated the market size for the global unified communication as a service using a bottom-up approach, where providers’ value data for different service of (telephony services, contact centre services, uc application services & collaboration services), unified communication as a service was recorded as well as forecast for the future years was made. TechSci Research sourced these values from industry experts and company representatives, and externally validated through analyzing historical sales data of respective providers to arrive at the overall market size. Various secondary sources such as company annual reports, white papers, investor presentations and financial reports were also used by the TechSci Research.

Key Target Audience:

  • Global unified communication as a service provider
  • Research organizations and consulting companies
  • Organizations, associations and alliances related to unified communication as a service provider
  • Government bodies such as regulating authorities and policy makers.
  • Industry associations
  • Market research and consulting firms

The study is useful in providing answers to several critical questions that are important for industry stakeholders, such as providers and policy makers, which market segments should be targeted over the unified communication as a service coming years (next five years) in order to strategize investments and capitalize on growth of the market.

Attribute

Details

Base Year

2021

Historical Data

2017 – 2020

Estimated Year

2022

Forecast Period

2023 – 2027

Quantitative Units

Revenue in USD Million and CAGR for 2017-2021 and 2022E-2027F

Report coverage

Revenue forecast, company share, competitive landscape, growth factors, and trends

Segments covered

·         Services

·         End User

·         Deployment

·         Deployment Model

·         Delivery Model

Regional scope

North America; Europe; Asia Pacific; South America; Middle East & Africa

Country scope

United States, Mexico, Canada, China, India, Japan, South Korea, Australia, Germany, France, United Kingdom, Spain, Italy, South Africa, UAE, Saudi Arabia, Israel; Brazil, Argentina, Colombia.

Key companies profiled

Cisco Systems, Computer Science Corporation, BT Group, 8x8, West Corporation, Microsoft Corporation, Voss Solutions, Verizon Communication, Star2star Communications, and Polycom.

Customization scope

10% free report customization with purchase. Addition or alteration to country, regional & segment scope.

Pricing and purchase options

Avail customized purchase options to meet your exact research needs. Explore purchase options

Delivery Format

PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

Report Scope:

In this report, global unified communication as a service has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • Unified Communications As A Service Market, by Service:
    • Global Unified Communication as a Service Market
      • Telephony Services
      • Contact Center Services
      • UC Application Services
      • Collaboration Services
  • Unified Communications As A Service Market, by End Users:
      • Large Enterprise
      • Small and Medium Enterprises
      • Public Sector
      • Others
  • Unified Communications As A Service Market, by Deployment:
      • UC Software as a Service
      • UC Platform as a Service
      • UC Infrastructure as a Service
  • Unified Communications As A Service Market, by Deployment Model:
      • On-Premises
      • Hosted/Cloud
  • Unified Communications As A Service Market, by Delivery Model:
      • Stand-alone Services
      • Integrated Service
  • Unified Communications As A Service Market, by Geography:
    • North America

§  United States

§  Canada

§  Mexico

§  Rest of North America

    • Europe

§  United Kingdom

§  Germany

§  France

§  Italy

§  Spain

§  Rest of Europe

    • Asia Pacific

§  China

§  Japan

§  South Korea

§  Australia

§  India

§  Rest of APAC

    • South America

§  Brazil

§  Argentina

§  Colombia

§  Rest of South America

    • MEA

§  Saudi Arabia

§  UAE

§  Israel

§  South Africa

§  Rest of MEA

Competitive Landscape

Competition Benchmarking: Benchmarking of leading 10 players

Company Profiles: Detailed analysis of the major companies present in the global unified communication as a service market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to the company’s specific needs. The following customization options are available for the report:

Channel Partner Analysis

  • Detailed list of providers across the globe.

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Product Information

Detailed analysis of new products in the market and their driving forces in the market. 

It is an upcoming report to be released soon. If you wish an early delivery of this report or want to confirm the date of release, please contact us at [email protected]

Table of content

1.       Product Overview

2.       Research Methodology

3.       Impact of COVID-19 on Global Unified Communication as a Service Market

4.       Executive Summary

5.       Voice of Customer

5.1.    Customer Satisfaction

5.2.    Factors Influencing Purchase Decision

5.3.    Vendor Satisfaction

6.       Global Unified Communication as a Service Market Outlook 

6.1.     Market Size & Forecast

6.1.1.   By Value

6.2.     Market Share & Forecast

6.2.1.  By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

6.2.2.  By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

6.2.3.  By Deployment Model (On-Premises Vs Hosted/Cloud)

6.2.4.  By Delivery Model (Stand-alone Services & Integrated Service)

6.2.5.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

6.2.6.  By Region (North America, South America, Asia-Pacific, Europe and Middle East & Africa)

6.2.7.   By Company

6.3.     Market Attractiveness Index (By Services, By Deployment, By Deployment Model, By End User & By Region)

7.       Asia-Pacific Unified Communication as a Service Market Outlook

7.1.     Market Size & Forecast

7.1.1.   By Value

7.2.      Market Share & Forecast

7.2.1.  By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

7.2.2.  By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

7.2.3.  By Deployment Model (On-Premises Vs Hosted/Cloud)

7.2.4.  By Delivery Model (Stand-alone Services & Integrated Service)

7.2.5.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

7.2.6.  By Country (China, Japan, India, South Korea, Australia & Rest of Asia Pacific)

7.2.6.1. China Unified Communication as a Service Market Outlook

7.2.6.1.1. Market Size & Forecast

7.2.6.1.1.1. By Value

7.2.6.1.2. Market Share & Forecast

7.2.6.1.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

7.2.6.2. India Unified Communication as a Service Market Outlook

7.2.6.2.1. Market Size & Forecast

7.2.6.2.1.1. By Value

7.2.6.2.2. Market Share & Forecast

7.2.6.2.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

7.2.6.3. Japan Unified Communication as a Service Market Outlook

7.2.6.3.1. Market Size & Forecast

7.2.6.3.1.1. By Value

7.2.6.3.2. Market Share & Forecast

7.2.6.3.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

7.2.6.4. Australia Unified Communication as a Service Market Outlook

7.2.6.4.1. Market Size & Forecast

7.2.6.4.1.1. By Value

7.2.6.4.2. Market Share & Forecast

7.2.6.4.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

7.2.6.5. South Korea Unified Communication as a Service Market Outlook

7.2.6.5.1. Market Size & Forecast

7.2.6.5.1.1. By Value

7.2.6.5.2. Market Share & Forecast

7.2.6.5.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

8.       North America Unified Communication as a Service Market Outlook

8.1.     Market Size & Forecast

8.1.1.   By Value

8.2.      Market Share & Forecast

8.2.1.  By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

8.2.2.  By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

8.2.3.  By Deployment Model (On-Premises Vs Hosted/Cloud)

8.2.4.  By Delivery Model (Stand-alone Services & Integrated Service)

8.2.5.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

8.2.6.  By Country (United States, Canada, Mexico & Rest of North America)

8.2.6.1. United States Unified Communication as a Service Market Outlook

8.2.6.1.1. Market Size & Forecast

8.2.6.1.1.1. By Value

8.2.6.1.2. Market Share & Forecast

8.2.6.1.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

8.2.6.2. Canada Unified Communication as a Service Market Outlook

8.2.6.2.1. Market Size & Forecast

8.2.6.2.1.1. By Value

8.2.6.2.2. Market Share & Forecast

8.2.6.2.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

8.2.6.3. Mexico Unified Communication as a Service Market Outlook

8.2.6.3.1. Market Size & Forecast

8.2.6.3.1.1. By Value

8.2.6.3.2. Market Share & Forecast

8.2.6.3.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

9.       South America Unified Communication as a Service Market Outlook

9.1.     Market Size & Forecast

9.1.1.   By Value

9.2.      Market Share & Forecast

9.2.1.  By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

9.2.2.  By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

9.2.3.  By Deployment Model (On-Premises Vs Hosted/Cloud)

9.2.4.  By Delivery Model (Stand-alone Services & Integrated Service)

9.2.5.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

9.2.6.  By Country (Brazil, Argentina, Colombia & Rest of South America)

9.2.6.1. Brazil Unified Communication as a Service Market Outlook

9.2.6.1.1. Market Size & Forecast

9.2.6.1.1.1. By Value

9.2.6.1.2. Market Share & Forecast

9.2.6.1.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

9.2.6.2. Argentina Unified Communication as a Service Market Outlook

9.2.6.2.1. Market Size & Forecast

9.2.6.2.1.1. By Value

9.2.6.2.2. Market Share & Forecast

9.2.6.2.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

9.2.6.3. Colombia Unified Communication as a Service Market Outlook

9.2.6.3.1. Market Size & Forecast

9.2.6.3.1.1. By Value

9.2.6.3.2. Market Share & Forecast

9.2.6.3.2.1. By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.    Europe Unified Communication as a Service Market Outlook

10.1. Market Size & Forecast

10.1.1.       By Value

10.2.  Market Share & Forecast

10.2.1.      By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

10.2.2.      By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

10.2.3.      By Deployment Model (On-Premises Vs Hosted/Cloud)

10.2.4.      By Delivery Model (Stand-alone Services & Integrated Service)

10.2.5.      By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.2.6.      By Country (UK, Germany, France, Italy, Spain & Rest of Europe)

10.2.6.1.             Germany Unified Communication as a Service Market Outlook

10.2.6.1.1.                    Market Size & Forecast

10.2.6.1.1.1.  By Value

10.2.6.1.2.                    Market Share & Forecast

10.2.6.1.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.2.6.2.             France Unified Communication as a Service Market Outlook

10.2.6.2.1.                    Market Size & Forecast

10.2.6.2.1.1.  By Value

10.2.6.2.2.                    Market Share & Forecast

10.2.6.2.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.2.6.3.             United Kingdom Unified Communication as a Service Market Outlook

10.2.6.3.1.                    Market Size & Forecast

10.2.6.3.1.1.  By Value

10.2.6.3.2.                    Market Share & Forecast

10.2.6.3.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.2.6.4.             Italy Unified Communication as a Service Market Outlook

10.2.6.4.1.                    Market Size & Forecast

10.2.6.4.1.1.  By Value

10.2.6.4.2.                    Market Share & Forecast

10.2.6.4.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

10.2.6.5.             Spain Unified Communication as a Service Market Outlook

10.2.6.5.1.                    Market Size & Forecast

10.2.6.5.1.1.  By Value

10.2.6.5.2.                    Market Share & Forecast

10.2.6.5.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

11.    MEA Unified Communication as a Service Market Outlook

11.1. Market Size & Forecast

11.1.1.       By Value

11.2.  Market Share & Forecast

11.2.1.      By Service (Telephony Services, Contact Center Services, UC Application Services & Collaboration Services)

11.2.2.      By Deployment (UC Software as a Service, UC Platform as a Service & UC Infrastructure as a Service)

11.2.3.      By Deployment Model (On-Premises Vs Hosted/Cloud)

11.2.4.      By Delivery Model (Stand-alone Services & Integrated Service)

11.2.5.      By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

11.2.6.      By Country (Saudi Arabia, UAE, Iraq, South Africa & Rest of MEA)  

11.2.6.1.             Saudi Arabia Unified Communication as a Service Market Outlook

11.2.6.1.1.                    Market Size & Forecast

11.2.6.1.1.1.  By Value

11.2.6.1.2.                    Market Share & Forecast

11.2.6.1.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

11.2.6.2.             UAE Unified Communication as a Service Market Outlook

11.2.6.2.1.                    Market Size & Forecast

11.2.6.2.1.1.  By Value

11.2.6.2.2.                    Market Share & Forecast

11.2.6.2.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

11.2.6.3.             Iraq Unified Communication as a Service Market Outlook

11.2.6.3.1.                    Market Size & Forecast

11.2.6.3.1.1.  By Value

11.2.6.3.2.                    Market Share & Forecast

11.2.6.3.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

11.2.6.4.             South Africa Unified Communication as a Service Market Outlook

11.2.6.4.1.                    Market Size & Forecast

11.2.6.4.1.1.  By Value

11.2.6.4.2.                    Market Share & Forecast

11.2.6.4.2.1.  By End Users (Large Enterprise, Small and Medium Enterprises, Public Sector & Others)

12.    Market Dynamics

12.1.   Drivers/Opportunities

12.2.   Challenges/Pitfalls

13.    Market Trends & Developments

14.    Competitive Landscape

14.1. Company Profiles (Top 10 Companies)

14.1.1.      Cisco Systems

14.1.2.      Computer Science Corporation

14.1.3.      BT Group

14.1.4.      8x8

14.1.5.      West Corporation

14.1.6.      Microsoft Corporation

14.1.7.      Voss Solutions

14.1.8.      Verizon Communication

14.1.9.      Star2star Communications

14.1.10.    Polycom

15.    Strategic Recommendations

Figures and Tables

Frequently asked questions

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Global unified communications as a service market are anticipated to grow with an impressive CAGR during the forecast period, 2023-2027, due to growing penetration of mobile devices, need for improvising on customer services, rising demand for mobile workforce.

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Cisco Systems, Computer Science Corporation, BT Group, 8x8, West Corporation, Microsoft Corporation, among others are leading the global unified communications as a service market in the forecast period, 2023-2027.

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The global unified communications as a service market were analyzed for the five historical years from 2017 to 2020. Keeping the base year 2021 as the margin, the estimation for the year 2022 was made and further market growth is predicted for the forecast years, 2023 to 2027.

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New market players may invest actively in research and innovative product development. Also, advancing their existent technology according to evolving consumer preferences along with merger and acquisitions with the global giants can be viable strategic recommendations for the future brand establishments.

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