Telecom Service Assurance Market – Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Deployment (On-premise, Hosted), By Operator Type (Mobile Operator, Fixed Operator), By Organization Size (SMEs, Large Enterprises), By Service (Professional Service, Managed Service), By System (Probe System, Workforce Management, Fault Management, Quality/Performance Monitoring, Network Management), By Region & Competition, 2021-2031F

Forecast Period	2027-2031
Market Size (2025)	USD 9.97 Billion
CAGR (2026-2031)	8.45%
Fastest Growing Segment	Fixed Operator
Largest Market	North America
Market Size (2031)	USD 16.22 Billion

Market Overview

The Global Telecom Service Assurance Market will grow from USD 9.97 Billion in 2025 to USD 16.22 Billion by 2031 at a 8.45% CAGR. Telecom Service Assurance encompasses the methodologies, software solutions, and operational processes that communication service providers utilize to guarantee service quality, manage network faults, and optimize performance across diverse infrastructures. The primary drivers propelling market growth include the increasing complexity of network ecosystems, particularly with the global deployment of 5G technology, and the critical imperative to automate network operations for enhanced customer experiences. According to the Global mobile Suppliers Association, in May 2024, 124 operators were identified as investing in 5G standalone access, a technological shift that necessitates robust assurance capabilities to manage network slicing and low-latency requirements.

Despite this positive trajectory, the market faces a significant challenge regarding the integration of modern assurance solutions with legacy network infrastructures. Communication service providers often struggle to implement unified assurance frameworks over hybrid environments that combine physical legacy systems with virtualized cloud-native networks, leading to data silos and fragmented visibility that can impede comprehensive market expansion and operational efficiency.

Key Market Drivers

The accelerated global deployment of 5G Standalone networks serves as a primary catalyst for the service assurance market as operators transition toward cloud-native cores. This architectural shift requires granular visibility to manage dynamic network slicing and ultra-reliable low-latency communication services, which traditional assurance tools cannot effectively monitor. The sheer scale of adoption necessitates automated validation to maintain strict Service Level Agreements across increasingly virtualized environments. According to the GSMA, February 2024, in the 'The Mobile Economy 2024' report, global 5G connections reached 1.6 billion by the end of 2023, creating a vast and demanding user base that necessitates robust, real-time performance management systems to ensure consistent network reliability.

Integrating Artificial Intelligence and Machine Learning for zero-touch automation significantly influences market strategies by fundamentally reshaping how operators handle network complexity. Service providers are increasingly prioritizing predictive maintenance models that utilize AI to detect and resolve anomalies autonomously, thereby reducing mean time to repair and operational expenditures. This transition is critical for managing the exponential growth in throughput and device density that human teams can no longer sustain manually. According to NVIDIA, February 2024, in the 'State of AI in Telecommunications' report, 57 percent of telecom respondents are leveraging generative AI to improve customer service and support operations. This drive for automated efficiency is essential because, according to Ericsson, in 2024, global mobile data traffic reached 143 exabytes per month at the end of 2023, presenting a data volume that manual operational processes are unable to address.

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Key Market Challenges

The integration of modern assurance solutions with legacy network infrastructures presents a formidable barrier to the expansion of the Global Telecom Service Assurance Market. As communication service providers attempt to manage hybrid environments, the technical rigidity of physical legacy systems fails to interoperate effectively with dynamic, cloud-native architectures. This incompatibility creates fragmented data silos and restricts the end-to-end visibility required for real-time fault management, directly undermining the automation capabilities necessary for complex 5G deployments. Consequently, operators face increased operational costs and delayed time-to-market for new services, as they cannot fully leverage unified assurance frameworks.

This structural inertia is quantitatively evident in the slow pace of infrastructure modernization across the industry. According to the TM Forum, in 2024, only 17% of communication service providers reported having moved at least half of their Operational Support Systems (OSS) and Business Support Systems (BSS) workloads to the public cloud. This low migration rate highlights the persistent dominance of on-premise legacy infrastructure, which forces vendors to customize solutions for obsolete technologies rather than driving growth through standardized, next-generation assurance platforms.

Key Market Trends

The Expansion of Assurance Capabilities to Edge Computing Environments is becoming a decisive trend as operators decentralize their architectures to support latency-sensitive applications. With the massive influx of connected devices, service providers are compelled to extend monitoring visibility beyond the core network to the far edge, ensuring reliability for industrial IoT and mission-critical services. This architectural shift is driven by the sheer volume of new endpoints that require real-time validation, which legacy centralized tools cannot effectively manage due to bandwidth constraints and latency requirements. According to 5G Americas, March 2025, in the 'The State of 5G' report, the Internet of Things (IoT) ecosystem expanded significantly with 438 million new connections added in 2024, driving the global total to 3.6 billion.

Simultaneously, the Implementation of Closed-Loop Automation for Self-Healing Networks is reshaping operations as carriers seek to eliminate manual intervention in fault resolution. This trend represents a fundamental evolution from simple predictive alerts to fully autonomous systems capable of detecting, diagnosing, and rectifying network issues without human oversight. Although the industry is aggressively prioritizing this transition to mitigate the operational burden of disaggregated networks, the widespread deployment of fully autonomous frameworks remains in its early stages. According to IBM, September 2025, in the 'Navigating Autonomous Networks' report, only 6% of communication service providers currently report having highly autonomous Level 4 networks, yet 22% expect to achieve this maturity stage within three years.

Segmental Insights

The Fixed Operator segment is identified as the fastest-growing category in the Global Telecom Service Assurance Market. This expansion is primarily driven by the extensive rollout of Fiber-to-the-Home (FTTH) infrastructure and the modernization of legacy networks to accommodate high-bandwidth applications. As data from the International Telecommunication Union highlights a sustained rise in global fixed broadband subscriptions, operators are prioritizing comprehensive assurance frameworks to guarantee strict Service Level Agreements. Furthermore, the increasing reliance on optical backhaul to support 5G connectivity compels providers to invest in assurance solutions that ensure network reliability and optimal subscriber quality of experience.

Regional Insights

North America maintains a dominant position in the Global Telecom Service Assurance Market, primarily due to the accelerated rollout of 5G networks and the integration of cloud-based architectures. Regional operators focus heavily on network modernization to support high-bandwidth applications and the Internet of Things (IoT). This leadership is bolstered by the presence of prominent industry players, such as IBM and Hewlett Packard Enterprise, that drive the adoption of automated assurance tools. Additionally, federal programs aimed at expanding broadband infrastructure in the United States and Canada ensure sustained investment in service quality and network reliability solutions.

Recent Developments

• In October 2024, Anritsu formed a strategic partnership with SmartViser to enhance the testing and monitoring capabilities available for mobile and private networks. This collaboration aimed to deliver superior network visibility and service assurance by combining the technological strengths of both organizations. The joint initiative focused on providing comprehensive solutions that address the evolving complexities of modern telecommunications infrastructure and device performance. By integrating their specific expertise in test automation and service monitoring, the companies sought to offer improved performance validation and user experience insights, supporting operators and enterprise customers in maintaining high standards of service reliability and operational efficiency.
• In May 2024, RADCOM Ltd. announced that a major telecom operator in the United States had extended its agreement to utilize the company's automated service assurance platform. As part of this renewed collaboration, the assurance solution was deployed on Amazon Web Services as a Software-as-a-Service offering to enhance operational efficiency. This cloud-native deployment allowed the operator to achieve greater automation and flexibility, providing real-time insights into network performance and user experience. The transition enabled the engineering teams to adapt quickly to network changes, ensuring high-quality service delivery and allowing the operator to focus resources on critical technical tasks rather than infrastructure management.
• In March 2024, Keysight Technologies announced its intention to acquire the entire issued share capital of Spirent Communications for a cash consideration of approximately £1,158 million. The acquiring company identified this strategic move as a means to align with its long-term focus on software-centric solutions and to address complex engineering challenges in the market. The transaction was expected to open new available market opportunities valued at up to $1.5 billion, particularly within the communications sector. By combining resources, the organizations intended to enhance their capabilities in automated test and assurance solutions, thereby strengthening their support for customers navigating secular technology trends.
• In February 2024, a leading Swedish networking and telecommunications company launched a new service orchestration and assurance solution designed to enable communication service providers to capitalize on 5G and 5G Standalone opportunities. This product provided the necessary tools for operators to manage services across multiple network domains within hybrid IT environments comprising various technology vendors. The offering was engineered to coordinate service creation and management efficiently across different network generations, thereby facilitating network slicing with reduced implementation risk. The company aimed to support end-to-end service assurance from the Radio Access Network to the Core, helping providers streamline operations and achieve closed-loop automation.

Key Market Players

• Telefonaktiebolaget LM Ericsson
• Nokia Corporation
• Broadcom Inc.
• Huawei Technologies Co., Ltd.
• Amdocs Limited
• NETSCOUT Systems, Inc.
• Spirent Communications plc
• TEOCO
• Comarch S.A.
• Open Text Corporation

By Deployment	By Operator Type	By Organization Size	By Service	By System	By Region
On-premise Hosted	Mobile Operator Fixed Operator	SMEs Large Enterprises	Professional Service Managed Service	Probe System Workforce Management Fault Management Quality/Performance Monitoring Network Management	North America Europe Asia Pacific South America Middle East & Africa

Report Scope:

In this report, the Global Telecom Service Assurance Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

• Telecom Service Assurance Market, By Deployment:

• On-premise
• Hosted

• Telecom Service Assurance Market, By Operator Type:

• Mobile Operator
• Fixed Operator

• Telecom Service Assurance Market, By Organization Size:

• SMEs
• Large Enterprises

• Telecom Service Assurance Market, By Service:

• Professional Service
• Managed Service

• Telecom Service Assurance Market, By System:

• Probe System
• Workforce Management
• Fault Management
• Quality/Performance Monitoring
• Network Management

• Telecom Service Assurance Market, By Region:

• North America
• United States
• Canada
• Mexico
• Europe
• France
• United Kingdom
• Italy
• Germany
• Spain
• Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• South America
• Brazil
• Argentina
• Colombia
• Middle East & Africa
• South Africa
• Saudi Arabia
• UAE