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Report Description

Report Description

Forecast Period

2027-2031

Market Size (2025)

USD 5.21 Billion

CAGR (2026-2031)

14.25%

Fastest Growing Segment

Services

Largest Market

North America

Market Size (2031)

USD 11.59 Billion

Market Overview

The Global Telecom Order Management Market will grow from USD 5.21 Billion in 2025 to USD 11.59 Billion by 2031 at a 14.25% CAGR. Telecom order management encompasses the end-to-end administrative and technical workflow used by service providers to capture, validate, and execute customer service requests across varying network environments. The market is primarily driven by the necessity to automate service fulfillment for increasingly complex connectivity products, such as 5G slicing, and the critical need to minimize provisioning errors that delay revenue recognition. These operational requirements compel operators to adopt centralized orchestration hubs that ensure accurate delivery across both physical and virtualized network layers, distinct from transient technological trends.

A substantial challenge impeding seamless market expansion is the complexity of integrating modern orchestration capabilities with rigid legacy operational support systems, which frequently leads to costly customization and prolonged deployment cycles. Despite these hurdles, the substantial financial commitment to infrastructure continues to necessitate advanced management solutions to handle the resulting network scale. According to GSMA, in 2025, mobile operators are forecast to record a total of $180 billion in mobile capital expenditure to support network transformation and 5G deployments. This significant capital influx underscores the urgent requirement for efficient order management frameworks to monetize these new network assets effectively.

Key Market Drivers

Accelerated Deployment of 5G and Next-Generation Network Infrastructure is a primary force reshaping the market, as operators must now manage unprecedented transaction volumes and dynamic service configurations. Unlike legacy connectivity, 5G networks require systems capable of orchestrating complex, on-demand services such as network slicing, where resources are instantiated and modified in real-time. This shift necessitates a transition from static provisioning to dynamic, policy-based fulfillment engines that can handle the surge in subscriber density. The scale of this transformation is evident in recent adoption rates; according to Ericsson, June 2025, in the 'Ericsson Mobility Report', global 5G subscriptions reached 2.3 billion by the end of 2024. Such volume compels the adoption of high-performance order management platforms to ensure accurate delivery across hybrid physical and virtual environments without service degradation.

The Imperative for AI-Driven Automation to Optimize Operational Efficiency acts as the second critical driver, addressing the inability of manual workflows to handle modern network intricacies. Service providers are increasingly deploying zero-touch provisioning to minimize errors and accelerate revenue recognition, yet high-level adoption remains nascent. According to IBM, September 2025, in the 'Navigating autonomous networks' report, only 6% of communications service providers currently report achieving Level 4 network autonomy. This operational gap underscores the urgent need for intelligent solutions that can bridge legacy silos and enable future autonomous operations. The necessity for such automation is further amplified by the expanding connected ecosystem; according to GSMA Intelligence, in 2024, the global IoT market is projected to reach 38.7 billion connections by 2030, a scale that demands fully automated order lifecycle management to remain viable.

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Key Market Challenges

The primary challenge hampering the growth of the Global Telecom Order Management Market is the intricate difficulty of integrating modern orchestration hubs with rigid legacy operational support systems. This integration complexity forces service providers to invest heavily in customized bridging solutions rather than adopting standardized and scalable order management platforms. Consequently, operators face prolonged deployment cycles and spiraling maintenance costs that divert critical capital away from new infrastructure investments. The inability to seamlessly connect new 5G capabilities with aging backend environments creates a bottleneck that stalls the rollout of advanced connectivity services.

This operational friction is substantiated by recent industry data. According to the TM Forum, in 2025, only 20% of telecom operators had achieved advanced autonomous network maturity, while the complexity of migrating legacy systems was identified as a primary obstacle hindering progress. This low adoption rate indicates that the vast majority of the market remains constrained by outdated infrastructure. As long as these integration hurdles persist, operators will struggle to fully monetize their networks which directly limits the expansion of the modern order management market.

Key Market Trends

Standardization via Open Digital Architecture (ODA) and Open APIs is emerging as a decisive trend to dismantle the integration barriers between legacy systems and modern orchestration platforms. This shift moves beyond simple connectivity by exposing network capabilities through standardized interfaces that developers can easily consume, thereby accelerating service composability. By adopting these open standards, service providers significantly reduce the friction of partner onboarding and ensure seamless interoperability across hybrid environments. The impact of this standardization is evident in the accelerating commercialization of programmable network features; according to the GSMA, June 2025, in the 'GSMA Open Gateway: State of the Market H1 2025' report, Quality-on-Demand APIs and compute services now represent 25% of all commercial Open Gateway launches, highlighting the industry's rapid pivot toward API-led monetization.

The adoption of B2B2X and digital ecosystem business models represents a strategic expansion where operators orchestrate complex value chains involving cloud providers and enterprise verticals. Rather than solely selling bandwidth, operators are increasingly acting as platform enablers that bundle connectivity with advanced digital services like cybersecurity, cloud edge, and IoT management. This transition allows operators to capture higher margins from the enterprise sector by co-creating vertical-specific solutions that address precise business outcomes. This growth trajectory is substantiated by recent operator financial performance; according to Telefonica, July 2025, in the 'First Half 2025 Results' report, the company's digital business unit recorded a 9.6% year-on-year revenue increase to €1.07 billion, driven by the robust uptake of cloud and cybersecurity services within its partner ecosystem.

Segmental Insights

The Services segment is recognized as the fastest-growing category within the Global Telecom Order Management Market. This rapid expansion is primarily driven by the increasing complexity of network infrastructures and the widespread transition toward cloud-based operational models. As telecommunication operators modernize their systems to support dynamic service delivery, they require extensive support regarding consultation, system integration, and maintenance. Consequently, the necessity for external expertise to ensure interoperability between legacy architectures and modern platforms fuels a sustained demand for professional and managed services.

Regional Insights

North America leads the Global Telecom Order Management Market, driven by widespread 5G deployment and a highly mature telecommunications infrastructure. The region houses substantial market players who consistently invest in modernizing operational support systems to manage increasing service complexity. High subscriber demand for seamless digital experiences compels American operators to adopt automated order workflows that ensure accuracy and speed. Additionally, the strong presence of key technology vendors in the United States facilitates the rapid integration of cloud-based solutions, further solidifying the region's command over the global sector.

Recent Developments

  • In June 2024, Tecnotree announced a strategic partnership with HCLTech to co-develop advanced 5G-led generative AI solutions for the global telecommunications industry. This collaboration combines Tecnotree’s digital business support systems (BSS) capabilities, which encompass critical telecom order management functions, with HCLTech’s expertise in digital transformation. The joint initiative aims to deliver solutions that redefine digital experiences for communications service providers by integrating AI-driven fabrics into the BSS stack. The partnership focuses on enhancing business agility and improving revenue monetization capabilities, enabling operators to respond faster to market dynamics and orchestrate complex customer journeys effectively.
  • In May 2024, Cerillion signed a significant contract worth $11.1 million with a leading provider of connectivity solutions in Southern Africa. This agreement involves the deployment of the company’s pre-integrated business and operations support systems (BSS/OSS) to support the client’s digital transformation. The deal highlights the growing demand for comprehensive telecom order management and billing solutions that can handle complex service delivery requirements. This collaboration is expected to support the service provider's expansion plans and enhance its ability to monetize new connectivity services through a robust, software-as-a-service (SaaS) based platform.
  • In April 2024, Blue Planet, a division of Ciena, launched a major enhancement to its intelligent automation portfolio with a new cloud-native platform. This solution utilizes Kubernetes technology to support multiple modular operations support system (OSS) applications, including inventory, orchestration, and assurance. The platform is designed to help communications service providers simplify their OSS environments, reducing the complexity associated with legacy integrations. By converging these critical functions onto a single unified architecture, the company aims to improve operational efficiency and facilitate the automation of the service fulfillment and order management lifecycle for modern telecom networks.
  • In January 2024, Amdocs announced the launch of a next-generation configure-price-quote (CPQ) software designed to assist communications service providers in offering advanced enterprise services. This new solution, underpinned by a generative AI platform, aims to streamline the sales experience and accelerate revenue opportunities by moving beyond basic connectivity to include digital and network-based value-added services. The offering allows service providers to create proposals with optimized pricing and summarized agreements more efficiently. This product launch underscores the company's focus on integrating artificial intelligence into the telecom order management and sales lifecycle to enhance operational agility and reduce time to market.

Key Market Players

  • Amdocs Limited
  • Ericsson AB
  • Huawei Technologies Co., Ltd.
  • Netcracker Technology Corporation
  • Oracle Corporation
  • Comarch S.A.
  • Coriant GmbH
  • SAP SE
  • Cerillion plc
  • Optiva Inc.

By Component

By Deployment Model

By Organization Size

By Network Type

By Product Type

By Region

  • Solutions
  • Services
  • On-Premise
  • Cloud
  • Large Enterprises And Small & Medium Enterprises
  • Wireline
  • Wireless
  • Customer Order Management
  • Service Order Management
  • Service Inventory Management
  • North America
  • Europe
  • Asia Pacific
  • South America
  • Middle East & Africa

Report Scope:

In this report, the Global Telecom Order Management Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

  • Telecom Order Management Market, By Component:
  • Solutions
  • Services
  • Telecom Order Management Market, By Deployment Model:
  • On-Premise
  • Cloud
  • Telecom Order Management Market, By Organization Size:
  • Large Enterprises And Small & Medium Enterprises
  • Telecom Order Management Market, By Network Type:
  • Wireline
  • Wireless
  • Telecom Order Management Market, By Product Type:
  • Customer Order Management
  • Service Order Management
  • Service Inventory Management
  • Telecom Order Management Market, By Region:
  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Telecom Order Management Market.

Available Customizations:

Global Telecom Order Management Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Global Telecom Order Management Market is an upcoming report to be released soon. If you wish an early delivery of this report or want to confirm the date of release, please contact us at [email protected]

Table of content

Table of content

1.    Product Overview

1.1.  Market Definition

1.2.  Scope of the Market

1.2.1.  Markets Covered

1.2.2.  Years Considered for Study

1.2.3.  Key Market Segmentations

2.    Research Methodology

2.1.  Objective of the Study

2.2.  Baseline Methodology

2.3.  Key Industry Partners

2.4.  Major Association and Secondary Sources

2.5.  Forecasting Methodology

2.6.  Data Triangulation & Validation

2.7.  Assumptions and Limitations

3.    Executive Summary

3.1.  Overview of the Market

3.2.  Overview of Key Market Segmentations

3.3.  Overview of Key Market Players

3.4.  Overview of Key Regions/Countries

3.5.  Overview of Market Drivers, Challenges, Trends

4.    Voice of Customer

5.    Global Telecom Order Management Market Outlook

5.1.  Market Size & Forecast

5.1.1.  By Value

5.2.  Market Share & Forecast

5.2.1.  By Component (Solutions, Services)

5.2.2.  By Deployment Model (On-Premise, Cloud)

5.2.3.  By Organization Size (Large Enterprises And Small & Medium Enterprises)

5.2.4.  By Network Type (Wireline, Wireless)

5.2.5.  By Product Type (Customer Order Management, Service Order Management, Service Inventory Management)

5.2.6.  By Region

5.2.7.  By Company (2025)

5.3.  Market Map

6.    North America Telecom Order Management Market Outlook

6.1.  Market Size & Forecast

6.1.1.  By Value

6.2.  Market Share & Forecast

6.2.1.  By Component

6.2.2.  By Deployment Model

6.2.3.  By Organization Size

6.2.4.  By Network Type

6.2.5.  By Product Type

6.2.6.  By Country

6.3.    North America: Country Analysis

6.3.1.    United States Telecom Order Management Market Outlook

6.3.1.1.  Market Size & Forecast

6.3.1.1.1.  By Value

6.3.1.2.  Market Share & Forecast

6.3.1.2.1.  By Component

6.3.1.2.2.  By Deployment Model

6.3.1.2.3.  By Organization Size

6.3.1.2.4.  By Network Type

6.3.1.2.5.  By Product Type

6.3.2.    Canada Telecom Order Management Market Outlook

6.3.2.1.  Market Size & Forecast

6.3.2.1.1.  By Value

6.3.2.2.  Market Share & Forecast

6.3.2.2.1.  By Component

6.3.2.2.2.  By Deployment Model

6.3.2.2.3.  By Organization Size

6.3.2.2.4.  By Network Type

6.3.2.2.5.  By Product Type

6.3.3.    Mexico Telecom Order Management Market Outlook

6.3.3.1.  Market Size & Forecast

6.3.3.1.1.  By Value

6.3.3.2.  Market Share & Forecast

6.3.3.2.1.  By Component

6.3.3.2.2.  By Deployment Model

6.3.3.2.3.  By Organization Size

6.3.3.2.4.  By Network Type

6.3.3.2.5.  By Product Type

7.    Europe Telecom Order Management Market Outlook

7.1.  Market Size & Forecast

7.1.1.  By Value

7.2.  Market Share & Forecast

7.2.1.  By Component

7.2.2.  By Deployment Model

7.2.3.  By Organization Size

7.2.4.  By Network Type

7.2.5.  By Product Type

7.2.6.  By Country

7.3.    Europe: Country Analysis

7.3.1.    Germany Telecom Order Management Market Outlook

7.3.1.1.  Market Size & Forecast

7.3.1.1.1.  By Value

7.3.1.2.  Market Share & Forecast

7.3.1.2.1.  By Component

7.3.1.2.2.  By Deployment Model

7.3.1.2.3.  By Organization Size

7.3.1.2.4.  By Network Type

7.3.1.2.5.  By Product Type

7.3.2.    France Telecom Order Management Market Outlook

7.3.2.1.  Market Size & Forecast

7.3.2.1.1.  By Value

7.3.2.2.  Market Share & Forecast

7.3.2.2.1.  By Component

7.3.2.2.2.  By Deployment Model

7.3.2.2.3.  By Organization Size

7.3.2.2.4.  By Network Type

7.3.2.2.5.  By Product Type

7.3.3.    United Kingdom Telecom Order Management Market Outlook

7.3.3.1.  Market Size & Forecast

7.3.3.1.1.  By Value

7.3.3.2.  Market Share & Forecast

7.3.3.2.1.  By Component

7.3.3.2.2.  By Deployment Model

7.3.3.2.3.  By Organization Size

7.3.3.2.4.  By Network Type

7.3.3.2.5.  By Product Type

7.3.4.    Italy Telecom Order Management Market Outlook

7.3.4.1.  Market Size & Forecast

7.3.4.1.1.  By Value

7.3.4.2.  Market Share & Forecast

7.3.4.2.1.  By Component

7.3.4.2.2.  By Deployment Model

7.3.4.2.3.  By Organization Size

7.3.4.2.4.  By Network Type

7.3.4.2.5.  By Product Type

7.3.5.    Spain Telecom Order Management Market Outlook

7.3.5.1.  Market Size & Forecast

7.3.5.1.1.  By Value

7.3.5.2.  Market Share & Forecast

7.3.5.2.1.  By Component

7.3.5.2.2.  By Deployment Model

7.3.5.2.3.  By Organization Size

7.3.5.2.4.  By Network Type

7.3.5.2.5.  By Product Type

8.    Asia Pacific Telecom Order Management Market Outlook

8.1.  Market Size & Forecast

8.1.1.  By Value

8.2.  Market Share & Forecast

8.2.1.  By Component

8.2.2.  By Deployment Model

8.2.3.  By Organization Size

8.2.4.  By Network Type

8.2.5.  By Product Type

8.2.6.  By Country

8.3.    Asia Pacific: Country Analysis

8.3.1.    China Telecom Order Management Market Outlook

8.3.1.1.  Market Size & Forecast

8.3.1.1.1.  By Value

8.3.1.2.  Market Share & Forecast

8.3.1.2.1.  By Component

8.3.1.2.2.  By Deployment Model

8.3.1.2.3.  By Organization Size

8.3.1.2.4.  By Network Type

8.3.1.2.5.  By Product Type

8.3.2.    India Telecom Order Management Market Outlook

8.3.2.1.  Market Size & Forecast

8.3.2.1.1.  By Value

8.3.2.2.  Market Share & Forecast

8.3.2.2.1.  By Component

8.3.2.2.2.  By Deployment Model

8.3.2.2.3.  By Organization Size

8.3.2.2.4.  By Network Type

8.3.2.2.5.  By Product Type

8.3.3.    Japan Telecom Order Management Market Outlook

8.3.3.1.  Market Size & Forecast

8.3.3.1.1.  By Value

8.3.3.2.  Market Share & Forecast

8.3.3.2.1.  By Component

8.3.3.2.2.  By Deployment Model

8.3.3.2.3.  By Organization Size

8.3.3.2.4.  By Network Type

8.3.3.2.5.  By Product Type

8.3.4.    South Korea Telecom Order Management Market Outlook

8.3.4.1.  Market Size & Forecast

8.3.4.1.1.  By Value

8.3.4.2.  Market Share & Forecast

8.3.4.2.1.  By Component

8.3.4.2.2.  By Deployment Model

8.3.4.2.3.  By Organization Size

8.3.4.2.4.  By Network Type

8.3.4.2.5.  By Product Type

8.3.5.    Australia Telecom Order Management Market Outlook

8.3.5.1.  Market Size & Forecast

8.3.5.1.1.  By Value

8.3.5.2.  Market Share & Forecast

8.3.5.2.1.  By Component

8.3.5.2.2.  By Deployment Model

8.3.5.2.3.  By Organization Size

8.3.5.2.4.  By Network Type

8.3.5.2.5.  By Product Type

9.    Middle East & Africa Telecom Order Management Market Outlook

9.1.  Market Size & Forecast

9.1.1.  By Value

9.2.  Market Share & Forecast

9.2.1.  By Component

9.2.2.  By Deployment Model

9.2.3.  By Organization Size

9.2.4.  By Network Type

9.2.5.  By Product Type

9.2.6.  By Country

9.3.    Middle East & Africa: Country Analysis

9.3.1.    Saudi Arabia Telecom Order Management Market Outlook

9.3.1.1.  Market Size & Forecast

9.3.1.1.1.  By Value

9.3.1.2.  Market Share & Forecast

9.3.1.2.1.  By Component

9.3.1.2.2.  By Deployment Model

9.3.1.2.3.  By Organization Size

9.3.1.2.4.  By Network Type

9.3.1.2.5.  By Product Type

9.3.2.    UAE Telecom Order Management Market Outlook

9.3.2.1.  Market Size & Forecast

9.3.2.1.1.  By Value

9.3.2.2.  Market Share & Forecast

9.3.2.2.1.  By Component

9.3.2.2.2.  By Deployment Model

9.3.2.2.3.  By Organization Size

9.3.2.2.4.  By Network Type

9.3.2.2.5.  By Product Type

9.3.3.    South Africa Telecom Order Management Market Outlook

9.3.3.1.  Market Size & Forecast

9.3.3.1.1.  By Value

9.3.3.2.  Market Share & Forecast

9.3.3.2.1.  By Component

9.3.3.2.2.  By Deployment Model

9.3.3.2.3.  By Organization Size

9.3.3.2.4.  By Network Type

9.3.3.2.5.  By Product Type

10.    South America Telecom Order Management Market Outlook

10.1.  Market Size & Forecast

10.1.1.  By Value

10.2.  Market Share & Forecast

10.2.1.  By Component

10.2.2.  By Deployment Model

10.2.3.  By Organization Size

10.2.4.  By Network Type

10.2.5.  By Product Type

10.2.6.  By Country

10.3.    South America: Country Analysis

10.3.1.    Brazil Telecom Order Management Market Outlook

10.3.1.1.  Market Size & Forecast

10.3.1.1.1.  By Value

10.3.1.2.  Market Share & Forecast

10.3.1.2.1.  By Component

10.3.1.2.2.  By Deployment Model

10.3.1.2.3.  By Organization Size

10.3.1.2.4.  By Network Type

10.3.1.2.5.  By Product Type

10.3.2.    Colombia Telecom Order Management Market Outlook

10.3.2.1.  Market Size & Forecast

10.3.2.1.1.  By Value

10.3.2.2.  Market Share & Forecast

10.3.2.2.1.  By Component

10.3.2.2.2.  By Deployment Model

10.3.2.2.3.  By Organization Size

10.3.2.2.4.  By Network Type

10.3.2.2.5.  By Product Type

10.3.3.    Argentina Telecom Order Management Market Outlook

10.3.3.1.  Market Size & Forecast

10.3.3.1.1.  By Value

10.3.3.2.  Market Share & Forecast

10.3.3.2.1.  By Component

10.3.3.2.2.  By Deployment Model

10.3.3.2.3.  By Organization Size

10.3.3.2.4.  By Network Type

10.3.3.2.5.  By Product Type

11.    Market Dynamics

11.1.  Drivers

11.2.  Challenges

12.    Market Trends & Developments

12.1.  Merger & Acquisition (If Any)

12.2.  Product Launches (If Any)

12.3.  Recent Developments

13.    Global Telecom Order Management Market: SWOT Analysis

14.    Porter's Five Forces Analysis

14.1.  Competition in the Industry

14.2.  Potential of New Entrants

14.3.  Power of Suppliers

14.4.  Power of Customers

14.5.  Threat of Substitute Products

15.    Competitive Landscape

15.1.  Amdocs Limited

15.1.1.  Business Overview

15.1.2.  Products & Services

15.1.3.  Recent Developments

15.1.4.  Key Personnel

15.1.5.  SWOT Analysis

15.2.  Ericsson AB

15.3.  Huawei Technologies Co., Ltd.

15.4.  Netcracker Technology Corporation

15.5.  Oracle Corporation

15.6.  Comarch S.A.

15.7.  Coriant GmbH

15.8.  SAP SE

15.9.  Cerillion plc

15.10.  Optiva Inc.

16.    Strategic Recommendations

17.    About Us & Disclaimer

Figures and Tables

Frequently asked questions

Frequently asked questions

The market size of the Global Telecom Order Management Market was estimated to be USD 5.21 Billion in 2025.

North America is the dominating region in the Global Telecom Order Management Market.

Services segment is the fastest growing segment in the Global Telecom Order Management Market.

The Global Telecom Order Management Market is expected to grow at 14.25% between 2026 to 2031.

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