Telecom Billing Revenue Management Market – Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Solution Type (Billing & Charging Solution, Customer Management, Revenue Assurance Solution, Fraud Management), By Component (Software, Services), By End User (Telecom Service Providers, Cable Operators, Mobile Operators, Internet Service Providers), By Region, By Competition 2021-2031F

Forecast Period	2027-2031
Market Size (2025)	USD 15.21 Billion
CAGR (2026-2031)	9.61%
Fastest Growing Segment	Services
Largest Market	North America
Market Size (2031)	USD 26.38 Billion

Market Overview

The Global Telecom Billing Revenue Management Market will grow from USD 15.21 Billion in 2025 to USD 26.38 Billion by 2031 at a 9.61% CAGR. Telecom Billing and Revenue Management comprises the strategic software and processes that telecommunications operators employ to calculate service usage, generate customer invoices, and ensure the financial integrity of their revenue streams. The primary drivers fueling the growth of this market include the urgent imperative to monetize 5G network investments through dynamic, real-time pricing models and the operational necessity to consolidate disparate service charges into unified, convergent systems. Furthermore, the widespread shift toward subscription-based digital content necessitates agile platforms capable of handling complex partner settlements and high-volume transaction processing.

One significant challenge impeding market expansion is the escalating threat of revenue leakage and fraud within increasingly complex digital ecosystems. As networks become more interconnected, operators face heightened risks of substantial financial loss through sophisticated security breaches and technical discrepancies. According to the Global Leaders Forum, in 2024, 64% of carriers identified fraud prevention as a top priority due to the growing sophistication of threat vectors. This compels organizations to divert critical capital toward defensive security enhancements rather than expanding their core billing infrastructures, thereby potentially slowing broader technological adoption.

Key Market Drivers

Accelerated Deployment of 5G Networks and Next-Generation Service Monetization is fundamentally reshaping the Global Telecom Billing Revenue Management Market by necessitating dynamic, low-latency charging capabilities. As operators transition from flat-rate models to complex value-based pricing for network slicing and quality-on-demand, billing systems must process exponential increases in transaction volumes in real time. According to Ericsson, November 2024, in the 'Ericsson Mobility Report', global 5G subscriptions were projected to reach nearly 2.3 billion by the end of 2024, creating a massive user base demanding sophisticated service differentiation. This subscriber surge underpins a critical financial ecosystem that billing platforms must secure. According to GSMA, February 2024, in 'The Mobile Economy 2024' report, mobile technologies and services generated $5.7 trillion of economic value added in 2023, highlighting the immense revenue scale that modern management solutions are now required to assure.

Increasing Adoption of Cloud-Native and SaaS-Based Billing Architectures represents the second pivotal driver, enabling Communication Service Providers (CSPs) to achieve the agility required for these evolving digital ecosystems. Legacy on-premise systems lack the scalability to handle the fluctuating demand of IoT and partner settlements, prompting a decisive market shift toward flexible, cloud-based monetization platforms. This structural transformation is evident in the financial performance of major industry vendors. According to Amdocs, November 2024, in the 'Fourth Quarter Fiscal 2024 Results', cloud services accounted for approximately 25% of the company's total revenue, reflecting the accelerating demand for cloud-ready billing deployments. This migration allows operators to reduce total cost of ownership while rapidly integrating multi-play service bundles and partner revenue sharing models.

Download Free Sample Report

Key Market Challenges

The escalating threat of revenue leakage and fraud within complex digital ecosystems significantly hampers the growth of the Global Telecom Billing Revenue Management Market. As telecommunications operators transition to 5G and open digital architectures, the attack surface for financial crimes such as identity theft and traffic inflation widens. This vulnerability forces operators to adopt a defensive posture, prioritizing the containment of financial hemorrhaging over the implementation of expansive billing capabilities. Consequently, the adoption of advanced revenue management solutions is often delayed or deprioritized, as organizations must first ensure their existing revenue streams are secure from sophisticated exploitation before scaling new monetization models.

This diversion of resources is quantitatively evident in recent industry trends. According to the Global Leaders Forum, in 2025, 77% of carriers anticipated raising their investment in anti-fraud systems for both voice and SMS services to counter evolving threats. This substantial allocation of capital toward protective measures directly reduces the available budget for core billing innovation and market expansion. Instead of investing in growth-oriented revenue management platforms that support dynamic 5G pricing, operators are compelled to channel funds into security compliance and fraud mitigation tools, thereby stifling the broader development and proliferation of next-generation billing infrastructures.

Key Market Trends

The Integration of AI and Machine Learning for Predictive Analytics is transforming telecom billing from a passive record-keeping function into a proactive engine for customer retention and value maximization. Operators are embedding these technologies to analyze subscriber usage patterns in real time, enabling hyper-personalized offers and predicting potential churn before revenue loss occurs. This technological infusion shifts the core utility of revenue management systems toward intelligent lifecycle orchestration and automated decision-making. According to GSMA Intelligence, June 2024, in the 'Telco AI: State of the Market, Q2 2024' report, the deployment of generative AI among operators was projected to surge from just 20% in mid-2023 to over 90% by mid-2024, highlighting the sector's aggressive pursuit of these automated capabilities to refine operational precision.

The Development of Open API Frameworks for Partner Ecosystems represents a fundamental shift in how operators monetize 5G network capabilities beyond traditional connectivity services. By exposing programmable network features such as Quality on Demand through standardized interfaces, billing platforms are evolving to support complex B2B2X models and seamless settlement processes with third-party developers. This transition enables a platform-based economy where revenue streams are derived from multi-party collaboration rather than direct subscriber fees. According to the GSMA, December 2024, in the 'GSMA Open Gateway: State of the Market, H2 2024' report, 67 mobile operator groups representing approximately 75% of global mobile connections had committed to this initiative, demonstrating a decisive industry-wide commitment to establishing these interoperable monetization channels.

Segmental Insights

The Services segment is currently emerging as the fastest-growing category within the Global Telecom Billing Revenue Management Market. This expansion is primarily driven by the widespread migration of telecommunication operators from legacy on-premise infrastructure to cloud-based platforms. As communication service providers adopt these new architectures to support 5G networks, they increasingly require specialized consulting, system integration, and managed services to ensure operational continuity. Furthermore, the growing complexity of multi-partner ecosystems necessitates external professional support to maintain billing accuracy and minimize revenue leakage, thereby fueling the sustained demand for these essential services.

Regional Insights

North America holds the leading position in the global telecom billing and revenue management market due to the extensive presence of established technology providers and high mobile subscriber penetration. The region demonstrates early adoption of advanced network technologies, such as 5G and the Internet of Things, which require complex billing frameworks to manage diverse pricing models. Additionally, strict regulatory mandates regarding billing transparency and consumer protection from the Federal Communications Commission compel operators to invest in accurate revenue management systems. This combination of technological infrastructure and regulatory compliance drives the continued dominance of the North American market.

Recent Developments

• In February 2025, Amdocs unveiled its next-generation suite, CES25, which introduced advanced generative AI capabilities to its billing and revenue management portfolio. The launch included a flexible, cloud-native real-time billing solution powered by machine learning, designed to personalize billing experiences and support innovative monetization models for 5G services. This comprehensive platform enabled service providers to handle complex B2B and B2C digital services, significantly reducing time-to-market for new offerings. The suite also featured an enhanced charging function capable of supporting a wide range of subscriber volumes, empowering operators to swiftly adapt to evolving market demands.
• In January 2025, Cerillion secured a significant new contract worth $11.4 million with Ucom, a leading telecommunications provider in Armenia. Under this five-year agreement, the software provider committed to implementing its pre-integrated business support systems and operations support systems suite. This digital transformation project aimed to replace the operator's disparate legacy systems with a single, convergent platform capable of supporting quadruple-play services across fixed, mobile, broadband, and TV sectors. The solution was selected to enable the operator to scale efficiently, unify customer data, and automate billing and charging processes for over one million subscribers.
• In June 2024, Tecnotree formed a strategic alliance with HCLTech to co-develop advanced generative AI solutions tailored for the global telecommunications industry. This partnership integrated the company's 5G-ready digital business support systems with its partner's expertise in digital transformation to create a comprehensive suite of solutions. The collaboration focused on redefining digital experiences by embedding AI capabilities into revenue management and customer journey lifecycles. These joint solutions were designed to help telecom operators improve business agility, respond faster to market dynamics, and enhance revenue monetization through hyper-personalized customer interactions and streamlined operational processes.
• In January 2024, Netcracker Technology announced a strategic collaboration with Advanced Info Service (AIS) to consolidate the operator's billing systems. The initiative involved migrating customer billing operations to a unified revenue management platform, which serves as a core component of the provider's digital business support systems. By utilizing this cloud-native solution, the Thai mobile operator aimed to accelerate market readiness, unify sales and revenue data, and enhance the overall customer experience through bundled product offerings. The project utilized a comprehensive cloud platform to support the operator's extensive IT infrastructure overhaul and improve business agility.

Key Market Players

• Amdocs Limited
• Telefonaktiebolaget LM Ericsson
• Huawei Technologies Co., Ltd
• Oracle Corporation
• Cognizant Technology Solutions Corporation.
• ZTE Corporation.
• Comarch SA.
• Tata Consultancy Services Limited.
• Subex Limited.
• Sigma Systems, Inc.

By Solution Type	By Component	By End User	By Region
Billing & Charging Solution Customer Management Revenue Assurance Solution Fraud Management	Software Services	Telecom Service Providers Cable Operators Mobile Operators Internet Service Providers	North America Europe Asia Pacific South America Middle East & Africa

Report Scope:

In this report, the Global Telecom Billing Revenue Management Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

• Telecom Billing Revenue Management Market, By Solution Type:

• Billing & Charging Solution
• Customer Management
• Revenue Assurance Solution
• Fraud Management

• Telecom Billing Revenue Management Market, By Component:

• Software
• Services

• Telecom Billing Revenue Management Market, By End User:

• Telecom Service Providers
• Cable Operators
• Mobile Operators
• Internet Service Providers

• Telecom Billing Revenue Management Market, By Region:

• North America
• United States
• Canada
• Mexico
• Europe
• France
• United Kingdom
• Italy
• Germany
• Spain
• Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• South America
• Brazil
• Argentina
• Colombia
• Middle East & Africa
• South Africa
• Saudi Arabia
• UAE