OSS & BSS Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Component (Service and Solution), By Deployment Mode (On-premises and Cloud), By Organization Size (Small- & Medium-sized Enterprises and Large Enterprises), By Industry Vertical (IT & Telecom, BFSI, Media & Entertainment, Retail & E-Commerce, and Others), By Region & Competition, 2021-2031F

Forecast Period	2027-2031
Market Size (2025)	USD 80.14 Billion
CAGR (2026-2031)	12.61%
Fastest Growing Segment	Service
Largest Market	North America
Market Size (2031)	USD 163.42 Billion

Market Overview

The Global OSS & BSS Market will grow from USD 80.14 Billion in 2025 to USD 163.42 Billion by 2031 at a 12.61% CAGR. The Global OSS & BSS Market comprises the integrated software frameworks that telecommunication operators utilize to manage network performance, service provisioning, customer billing, and revenue assurance. The primary drivers propelling market growth include the critical necessity to monetize 5G infrastructure, which requires systems capable of handling high-volume, low-latency transactions. Furthermore, the relentless surge in global data consumption compels service providers to enhance their operational efficiency and automate complex workflows to maintain network reliability, distinct from broader technological trends.

However, a significant challenge impeding market expansion is the difficulty of integrating agile, modern software with rigid legacy architectures, which often results in high implementation costs and operational silos. This modernization is increasingly urgent to support the growing global subscriber base. According to the International Telecommunication Union, in 2025, nearly 6 billion individuals are estimated to be online, necessitating scalable and robust support systems. Failure to effectively bridge these technical gaps risks stalling digital transformation initiatives and degrading the subscriber experience.

Key Market Drivers

The accelerated deployment of 5G networks and the subsequent monetization of network slicing functions acts as a foundational propellant for the market. As operators transition from non-standalone to standalone 5G architectures, they require advanced Operational Support Systems (OSS) to orchestrate dynamic network slices and Business Support Systems (BSS) to manage complex, real-time billing models. This infrastructure upgrade is essential to accommodate the rapid influx of high-speed users and ensure that service level agreements are met for enterprise clients. According to Ericsson, June 2024, in the 'Ericsson Mobility Report', 5G subscriptions grew by 160 million during the first quarter of 2024, highlighting the immediate pressure on provisioning and charging systems to scale effectively against this volume.

Simultaneously, the rising demand for AI-driven customer experience and personalization is reshaping investment priorities within the sector. Communication service providers are integrating generative AI into their BSS stacks to automate support interactions and deliver hyper-personalized service offers, thereby reducing churn and operational costs. According to NVIDIA, February 2024, in the 'State of AI in Telecommunications: 2024 Trends' report, 57 percent of telecom professionals surveyed identified improving customer engagement as their primary objective for adopting generative AI. These intelligent layers are critical for managing the broader economic value of connectivity and digital services. According to the GSMA, in 2024, mobile technologies and services generated $5.7 trillion of economic value added globally in 2023, underscoring the vital role of robust support systems in sustaining this massive ecosystem.

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Key Market Challenges

The difficulty of integrating agile software with rigid legacy architectures stands as a primary obstacle to the Global OSS & BSS Market. Telecommunication operators frequently encounter high costs and technical complexities when attempting to modernize established infrastructure. These legacy systems often lack the flexibility required to communicate seamlessly with newer platforms, leading to operational silos that fragment data and workflow processes. Consequently, the market experiences slower adoption rates for advanced solutions as resources are consumed by the maintenance of incompatible interfaces rather than innovation.

This lack of interoperability directly impacts the ability of service providers to handle increasing network demands. When critical updates are delayed by integration hurdles, the market struggles to support the rapid rollout of next-generation connectivity. According to the GSMA, in 2024, 5G connections were projected to represent over 50 percent of total mobile connections by 2029. This significant trajectory underscores the severity of the challenge, as the persistence of legacy constraints limits the scalability required to accommodate such extensive network evolution.

Key Market Trends

Accelerated migration to cloud-native and microservices architectures is reshaping the market as operators dismantle rigid legacy stacks for agile, scalable environments. This transition allows providers to decouple software from hardware, facilitating rapid service deployment and efficient resource utilization across hybrid clouds. By adopting containerized applications, operators gain the operational flexibility needed to manage dynamic network loads and accelerate digital transformation initiatives. According to TM Forum, August 2024, in the 'Digital Transformation Tracker 8' report, the percentage of communication service providers that have migrated at least 50 percent of their OSS and BSS workloads to the public cloud reached 17 percent, more than doubling since 2021.

The implementation of standardized APIs and Open Digital Architecture is establishing a new paradigm for network programmability by exposing critical capabilities to external developers. This trend creates a unified framework that grants third-party applications secure access to functions like device location and quality on demand, fostering a developer ecosystem capable of building scalable services across multiple carrier networks. This interoperability eliminates bespoke integrations, significantly lowering barriers for digital innovation and allowing operators to monetize network assets beyond basic connectivity. According to the GSMA, December 2024, in the 'GSMA Open Gateway: State of the Market' update, 67 mobile operator groups representing 75 percent of global mobile connections have joined the initiative to standardize network APIs.

Segmental Insights

The Service segment is projected to register the fastest growth within the Global OSS & BSS Market due to the increasing complexity of modern telecommunications networks. As Communication Service Providers migrate toward cloud-native architectures and 5G infrastructure, the requirement for specialized external expertise rises significantly. Consequently, operators are increasingly relying on third-party vendors for consulting, system integration, and managed services to ensure seamless network transformation. This strategic reliance allows companies to optimize operational efficiency while minimizing the technical risks associated with deploying new technologies, thereby driving the accelerated expansion of the service category.

Regional Insights

North America holds the leading position in the global OSS and BSS market, primarily driven by the widespread deployment of 5G networks and cloud-based infrastructure. The region benefits from a high concentration of established telecom service providers and software vendors focusing on network management and billing automation. Furthermore, the Federal Communications Commission supports this expansion through regulatory frameworks that promote broadband accessibility and infrastructure modernization. This alignment between substantial technological investment and favorable government policies creates a stable environment for the continuous development of operations and business support systems.

Recent Developments

• In November 2025, Amdocs signed a strategic agreement with Vivo, a subsidiary of the Telefónica group in Brazil, to modernize its operations support systems. The collaboration involves deploying the software provider’s latest cloud-native service orchestration and service activation platforms to handle increasing network complexity. This modernization initiative aims to equip the operator with a future-ready, microservices-based infrastructure that ensures enhanced security and system maintainability. By upgrading these critical operational layers, the service provider intends to improve agility, streamline network management processes, and establish a stable foundation for delivering seamless digital experiences to its customers across the region.
• In October 2025, NEC Corporation announced a definitive agreement to acquire CSG Systems International in an all-cash transaction valued at approximately $2.9 billion. This major acquisition is designed to expand the Japanese technology company’s global presence in the telecommunications software market by integrating its subsidiary’s capabilities with the target company’s expertise in revenue management and customer engagement. The strategic move aims to accelerate the delivery of comprehensive, AI-driven, and cloud-native business support systems to service providers worldwide. The transaction represents a significant market consolidation, broadening the company’s software-as-a-service portfolio and enhancing its ability to support diverse industry verticals.
• In September 2024, Netcracker Technology announced that Cyta, the leading telecommunications provider in Cyprus, selected its digital portfolio for a large-scale IT transformation program. The operator chose to implement the vendor’s full-stack cloud-native business and operations support systems on a public cloud platform to replace legacy infrastructure. This deployment focuses on monetizing the provider’s nationwide 5G and fiber networks while enhancing the overall experience for residential and business subscribers. The transformation aims to increase internal efficiencies, reduce the time-to-market for new digital services, and provide a scalable, modern foundation to support the operator’s long-term growth and innovation strategies.
• In June 2024, Tecnotree formed a strategic partnership with HCLTech to co-develop advanced 5G-led generative AI solutions for the global telecommunications industry. The collaboration combines the digital business support system capabilities of the former with the deep digital transformation expertise of the latter. The joint initiative aims to integrate AI and machine learning technologies into telecom business processes, enabling service providers to unlock new revenue opportunities and enhance business agility. The partnership focuses on delivering hyper-personalized customer experiences and driving comprehensive business transformation by utilizing next-generation technologies to address complex industry challenges and improve operational efficiency.

Key Market Players

• Nokia Corporation
• COMPUTERIS
• Cisco Systems, Inc.
• Hewlett Packard Enterprise Company
• Amdocs Group Company
• Suntech S.A.
• Infovista SAS
• NetCracker Technology Corporation
• Comarch SA.
• Capgemini Services SAS

By Component	By Deployment Mode	By Organization Size	By Industry Vertical	By Region
Service and Solution	On-premises and Cloud	Small- & Medium-sized Enterprises and Large Enterprises	IT & Telecom BFSI Media & Entertainment Retail & E-Commerce Others	North America Europe Asia Pacific South America Middle East & Africa

Report Scope:

In this report, the Global OSS & BSS Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

• OSS & BSS Market, By Component:

• Service and Solution

• OSS & BSS Market, By Deployment Mode:

• On-premises and Cloud

• OSS & BSS Market, By Organization Size:

• Small- & Medium-sized Enterprises and Large Enterprises

• OSS & BSS Market, By Industry Vertical:

• IT & Telecom
• BFSI
• Media & Entertainment
• Retail & E-Commerce
• Others

• OSS & BSS Market, By Region:

• North America
• United States
• Canada
• Mexico
• Europe
• France
• United Kingdom
• Italy
• Germany
• Spain
• Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• South America
• Brazil
• Argentina
• Colombia
• Middle East & Africa
• South Africa
• Saudi Arabia
• UAE