Report Description

Forecast Period

2024-2028

Market Size (2022)

USD 55.72 Billion

CAGR (2023-2028)

4.73%

Fastest Growing Segment

Small & Medium-Sized Enterprises

Largest Market

North America

 

Market Overview

The projected market size for the global multi-vendor support services market is expected to reach USD 55.72 billion by the end of 2022, with a compound annual growth rate (CAGR) of 4.73% during the forecast period. The global multi-vendor support services market has emerged as a crucial solution for businesses navigating complex technology landscapes. With organizations increasingly relying on a variety of vendors for their IT needs, the demand for comprehensive support services spanning multiple platforms has surged. This market addresses these needs by offering unified assistance for maintenance, troubleshooting, and technical support across various vendor products. The market's growth is driven by factors such as the growing complexity of IT ecosystems, the need for streamlined support processes, and the pursuit of cost-efficiency. As businesses seek simplicity, flexibility, and efficient issue resolution, the multi-vendor support services market plays a pivotal role in enhancing IT operations and user experiences across industries worldwide.

Key Market Drivers

Rising Complexity of IT Ecosystems

The escalating complexity of modern IT ecosystems is a paramount driver propelling the growth of the global Multi-Vendor Support Services market. Organizations today deploy a multitude of hardware, software, and solutions from various vendors to meet their operational needs. However, managing and maintaining these heterogeneous environments can be a formidable challenge. The integration of diverse technologies often results in interoperability issues, technical glitches, and potential downtime. Multi-Vendor Support Services address this complexity by offering a single point of contact for support needs, regardless of the vendor. This streamlines the troubleshooting process, reduces downtime, and ensures smooth collaboration between different components of the IT infrastructure.

Need for Streamlined Support Processes

The need for efficient and streamlined support processes is another pivotal driver shaping the global Multi-Vendor Support Services market. Managing separate support contracts and communication channels for each vendor can lead to confusion, delays, and inefficiencies in issue resolution. Businesses are seeking unified support solutions that eliminate the complexity of navigating through various vendor support systems. Multi-Vendor Support Services providers offer consolidated support, enabling organizations to interact with a single support team for their entire technology stack. This approach simplifies communication, accelerates problem-solving, and enhances overall efficiency in handling technical issues.

Cost-Efficiency and Resource Optimization

Cost-efficiency and resource optimization remain significant drivers fueling the adoption of Multi-Vendor Support Services. Maintaining separate contracts with different vendors for support services can lead to high operational costs. By consolidating support services under one provider, businesses can achieve cost savings through economies of scale. Moreover, Multi-Vendor Support Services providers often offer customizable support packages that align with the organization's specific needs, eliminating unnecessary expenses. This approach optimizes resource allocation and allows businesses to focus their budget on core operations and strategic initiatives.

Agility and Flexibility in Technology Adoption

The demand for agility and flexibility in technology adoption is driving the global Multi-Vendor Support Services market. Organizations today operate in a rapidly evolving digital landscape where technological updates, upgrades, and new solutions are the norm. Multi-Vendor Support Services provide the flexibility to adapt to changes swiftly. As businesses embrace new technologies, they can scale up or down their support requirements accordingly. This scalability ensures that organizations can leverage the latest advancements without being constrained by support limitations. Moreover, Multi-Vendor Support Services providers often stay abreast of emerging technologies, enabling them to offer guidance on integrating new solutions seamlessly into existing environments.

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Key Market Challenges

Complex Vendor Ecosystems and Integration Challenges

One of the primary challenges facing the global multi-vendor support services market is the complexity of vendor ecosystems and the associated integration difficulties. Businesses often operate in heterogeneous IT environments, utilizing a range of hardware, software, and services from multiple vendors. While Multi-Vendor Support Services aim to streamline support across these diverse components, the task of integrating different technologies, interfaces, and protocols can be intricate. Ensuring seamless communication between various vendor systems and platforms requires expertise in each vendor's offerings, as well as an in-depth understanding of interoperability issues that might arise. Moreover, updates, upgrades, or changes introduced by one vendor can inadvertently impact other integrated components, leading to potential disruptions and troubleshooting challenges.

Data Security and Compliance Concerns

Data security and compliance concerns pose a significant challenge to the global multi-vendor support services market. As organizations rely on external support providers to access their IT infrastructure, sensitive data and critical business information become vulnerable points of exposure. Support providers require access to systems, configurations, and potentially confidential data to diagnose and resolve issues effectively. Balancing the need for efficient support with stringent data security measures can be a delicate task. Ensuring that support interactions adhere to data protection regulations and industry compliance standards becomes crucial to avoid potential breaches and legal consequences. Multi-Vendor Support Services providers must demonstrate robust security protocols, encrypted communication channels, and stringent access controls to mitigate these concerns and foster trust among their clients.

Key Market Trends

Hybrid Shift Towards Comprehensive Managed Services

A prominent trend in the global Multi-Vendor Support Services market is the shift towards offering comprehensive managed services. While traditional support models focused on troubleshooting and issue resolution, the evolving landscape demands more proactive and holistic solutions. Multi-Vendor Support Services providers are increasingly offering managed services that encompass not only reactive support but also preventative maintenance, performance monitoring, and even strategic planning. This trend aligns with the growing preference of businesses for a partner who can manage their entire technology stack, freeing internal resources to focus on core activities. Comprehensive managed services provide organizations with a seamless experience, optimizing their IT operations and enhancing overall efficiency.

Integration of AI and Automation

The integration of artificial intelligence (AI) and automation is a transformative trend shaping the global Multi-Vendor Support Services market. As businesses seek faster issue resolution and enhanced user experiences, AI-powered solutions are being deployed to analyze data, diagnose problems, and even predict potential disruptions. Chatbots and virtual assistants equipped with natural language processing capabilities are becoming common tools for providing instant assistance and guiding users through troubleshooting steps. Additionally, automation streamlines routine maintenance tasks, ensuring consistent performance and minimizing human intervention. This trend not only accelerates problem-solving but also leads to cost savings and improved customer satisfaction.

Emphasis on Proactive Support and Predictive Analytics

The emphasis on proactive support and predictive analytics is gaining momentum within the global Multi-Vendor Support Services market. Businesses are moving beyond reactive troubleshooting by leveraging predictive analytics to identify potential issues before they cause disruptions. By analysing historical data, patterns, and trends, Multi-Vendor Support Services providers can offer proactive recommendations and solutions to prevent downtime. This approach aligns with the increasing demand for uninterrupted operations and enhanced user experiences. Moreover, proactive support contributes to cost savings by mitigating the impact of potential problems, reducing downtime-related losses, and optimizing resource allocation.

Personalized and Customizable Support Solutions

A notable trend in the global Multi-Vendor Support Services market is the shift towards offering personalized and customizable support solutions. Businesses recognize that their technology needs are unique, and one-size-fits-all support models may not suffice. Multi-Vendor Support Services providers are responding by tailoring their offerings to meet specific requirements, ensuring that support aligns with the organization's technology stack, operations, and objectives. This trend extends to providing flexible pricing models and support packages that cater to different budgets and scalability needs. Customizable solutions empower businesses to receive support that complements their strategies and fosters a collaborative partnership with support providers.

Segmental Insights

Organization Size Insights

Based on organization size, the small & medium-sized enterprises segment emerges as the predominant segment, exhibiting unwavering dominance projected throughout the forecast period. SMEs, often characterized by resource constraints, seek efficient and cost-effective solutions to manage their technology ecosystems. The multi-vendor support services cater to their unique requirements by offering comprehensive assistance for diverse vendor products. This segment's unwavering influence stems from SMEs' increasing reliance on external support for troubleshooting, maintenance, and optimization of their technology stack. As SME’s continue to drive innovation and economic growth, the tailored support offered by this segment becomes pivotal in sustaining their competitiveness and operational agility in a dynamic digital landscape.

End User Insights

Based on end user, the IT & Telecommunication segment emerges as a formidable frontrunner, exerting its dominance and shaping the market's trajectory throughout the forecast period. With the rapid evolution of technology and the expanding scope of IT and telecommunication services, the demand for comprehensive support solutions is paramount. This segment's strong influence is propelled by the industry's reliance on seamless operations, prompt issue resolution, and optimal performance. As IT and telecommunication organizations navigate complex ecosystems comprising diverse vendors, Multi-Vendor Support Services become instrumental in ensuring uninterrupted connectivity, enhancing customer experiences, and fostering innovation. The sector's dominance underscores its pivotal role in shaping the future of the multi-vendor support services market, catering to the ever-evolving technology needs of businesses and individuals worldwide.

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Regional Insights

North America stands resolutely as a dominant force within the global multi-vendor support services market, solidifying its preeminent position and underscoring its pivotal role in steering the industry's trajectory. With a technological landscape characterized by innovation and advancement, North America's influence resonates profoundly across the market. Its proactive adoption of cutting-edge solutions, customer-focused approach, and adeptness in embracing emerging trends collectively reinforce its leadership. As businesses navigate intricate IT environments, North America's resolute position as a dominant player underscores its significance in providing comprehensive support services. By setting high standards for operational excellence and user satisfaction, North America serves as a beacon that not only influences the market but also exemplifies the essence of effective Multi-Vendor Support Services on a global scale.

Recent Developments

  • In April 2023, a notable development occurred in the communication technology landscape as Genesys' AppFoundry platform welcomed a significant addition: Peerless Network's SIP Trunks. This integration signifies a strategic collaboration that holds the potential to reshape the way businesses approach communication solutions. Genesys, renowned for its innovative customer experience and contact center solutions, has expanded its offerings by incorporating Peerless Network's SIP Trunks into its ecosystem. This development holds profound implications for enterprises seeking efficient and scalable communication options. This integration allows organizations to leverage the benefits of Genesys' customer experience capabilities alongside Peerless Network's Multi-Vendor Support Services, which often include features such as cost-effective communication, global connectivity, and enhanced scalability.
  • In March 2023, a significant development reverberated through the tech industry as Hewlett Packard Enterprise (HPE) announced its strategic move to acquire OpsRamp. This acquisition marked a pivotal advancement in HPE's pursuit of hybrid cloud leadership and expansion of its transformative HPE GreenLake offering into the domain of IT Operations Management. OpsRamp, known for its prowess in digital operations management and AIOps solutions, holds the potential to fortify HPE's capabilities in managing and optimizing hybrid cloud environments. The acquisition aligned perfectly with HPE's commitment to delivering end-to-end solutions that empower businesses to navigate the complexities of modern IT landscapes.
  • In October 2022, a significant solution was introduced to address the complexities that arise when managing cloud investments across multiple providers and applications. Recognizing the challenges in troubleshooting and optimizing such diverse ecosystems, Google Cloud unveiled a valuable feature as part of its Premium Support offering – Google Cloud Third-Party Technology Support. This innovative feature was meticulously designed to streamline issue resolution across various vendors while providing invaluable assistance in setting up, configuring, and troubleshooting for organizations. This feature aimed to mitigate complexities by offering comprehensive support that spans beyond Google's services, enabling businesses to effectively manage diverse cloud ecosystems.

Key Market Players

  • IBM Corporation
  • Oracle Corporation
  • Microsoft Corporation
  • Clear Technologies, Inc.
  • Dell Technologies Inc
  • Evernex Group SAS
  • Hewlett Packard Enterprise Co
  • Quantum Corp
  • Blue Sky Group Ltd
  • Softcat plc

By Service Type

By Business Application

By Organization Size

By End User

By Region

  • Hardware Support Services
  • Software Support Services
  • Financial & Accounting
  • Human Resource
  • Supply Chain
  • IT Operations
  • Sales & Marketing
  • Others
  • Small & Medium-Sized Enterprises
  • Large Enterprises
  • Banking, Financial Services, and Insurance (BFSI)
  • IT & Telecommunication
  • Healthcare
  • Energy & Power
  • Industrial Manufacturing
  • Others
  • North America
  • Europe
  • South America
  • Middle East & Africa
  • Asia Pacific

 

Report Scope:

In this report, the global multi-vendor support services market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

  • Global Multi-Vendor Support Services Market, By Service Type:

o   Hardware Support Services

o   Software Support Services

  • Global Multi-Vendor Support Services Market, By Business Application:

o   Financial & Accounting

o   Human Resource

o   Supply Chain

o   IT Operations

o   Sales & Marketing

o   Others

  • Global Multi-Vendor Support Services Market, By Organization Size:

o   Small & Medium-Sized Enterprises

o   Large Enterprises

  • Global Multi-Vendor Support Services Market, By End User:

o   Banking, Financial Services, and Insurance (BFSI)

o   IT & Telecommunication

o   Healthcare

o   Energy & Power

o   Industrial Manufacturing

o   Others

  • Global Multi-Vendor Support Services Market, By Region:

o   North America

o   Europe

o   South America

o   Middle East & Africa

o   Asia Pacific

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Multi-Vendor Support Services Market.

Available Customizations:

Global Multi-Vendor Support Services market report with the given market data, Tech Sci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Global Multi-Vendor Support Services Market is an upcoming report to be released soon. If you wish an early delivery of this report or want to confirm the date of release, please contact us at [email protected]          

Table of content

1.    Service Overview

1.1.  Market Definition

1.2.  Scope of the Market

1.2.1.  Markets Covered

1.2.2.  Years Considered for Study

1.2.3.  Key Market Segmentations

2.    Research Methodology

2.1.  Objective of the Study

2.2.  Baseline Methodology

2.3.  Key Industry Partners

2.4.  Major Association and Secondary Sources

2.5.  Forecasting Methodology

2.6.  Data Triangulation & Validation

2.7.  Assumptions and Limitations

3.    Executive Summary

4.    Impact of COVID-19 on Global Multi-Vendor Support Services Market

5.    Voice of Customer

6.    Global Multi-Vendor Support Services Market Overview

7.    Global Multi-Vendor Support Services Market Outlook

7.1.  Market Size & Forecast

7.1.1.       By Value

7.2.  Market Share & Forecast

7.2.1.      By Service Type (Hardware Support Services, Software Support Services)

7.2.2.      By Business Application (Financial & Accounting, Human Resource, Supply Chain, IT Operations, Sales & Marketing, Others)

7.2.3.      By Organization Size (Small & Medium-Sized Enterprises, Large Enterprises)

7.2.4.      By End User (Banking, Financial Services & Insurance (BFSI), IT & Telecommunication, Healthcare, Energy & Power, Industrial Manufacturing and Others)

7.2.5.      By Region

7.3.  By Company (2022)

7.4.  Market Map

8.    North America Multi-Vendor Support Services Market Outlook

8.1.  Market Size & Forecast

8.1.1.       By Value

8.2.  Market Share & Forecast

8.2.1.      By Service Type

8.2.2.      By Business Application

8.2.3.      By Organization Size

8.2.4.      By End User

8.2.5.      By Country

8.3.    North America: Country Analysis

8.3.1.      United States Multi-Vendor Support Services Market Outlook

8.3.1.1.  Market Size & Forecast

8.3.1.1.1.  By Value 

8.3.1.2.  Market Share & Forecast

8.3.1.2.1. By Service Type

8.3.1.2.2. By Business Application

8.3.1.2.3. By Organization Size

8.3.1.2.4. By End User

8.3.2.      Canada Multi-Vendor Support Services Market Outlook

8.3.2.1.  Market Size & Forecast

8.3.2.1.1.  By Value 

8.3.2.2.  Market Share & Forecast

8.3.2.2.1. By Service Type

8.3.2.2.2. By Business Application

8.3.2.2.3. By Organization Size

8.3.2.2.4. By End User

8.3.3.      Mexico Multi-Vendor Support Services Market Outlook

8.3.3.1.  Market Size & Forecast

8.3.3.1.1.  By Value 

8.3.3.2.  Market Share & Forecast

8.3.3.2.1. By Service Type

8.3.3.2.2. By Business Application

8.3.3.2.3. By Organization Size

8.3.3.2.4. By End User

9.    Europe Multi-Vendor Support Services Market Outlook

9.1.  Market Size & Forecast

9.1.1.       By Value

9.2.  Market Share & Forecast

9.2.1.      By Service Type

9.2.2.      By Business Application

9.2.3.      By Organization Size

9.2.4.      By End User

9.2.5.      By Country

9.3.    Europe: Country Analysis

9.3.1.      Germany Multi-Vendor Support Services Market Outlook

9.3.1.1.  Market Size & Forecast

9.3.1.1.1.  By Value 

9.3.1.2.  Market Share & Forecast

9.3.1.2.1. By Service Type

9.3.1.2.2. By Business Application

9.3.1.2.3. By Organization Size

9.3.1.2.4. By End User

9.3.2.        United Kingdom Multi-Vendor Support Services Market Outlook

9.3.2.1.  Market Size & Forecast

9.3.2.1.1.  By Value 

9.3.2.2.  Market Share & Forecast

9.3.2.2.1. By Service Type

9.3.2.2.2. By Business Application

9.3.2.2.3. By Organization Size

9.3.2.2.4. By End User

9.3.3.      France Multi-Vendor Support Services Market Outlook

9.3.3.1.  Market Size & Forecast

9.3.3.1.1.  By Value 

9.3.3.2.  Market Share & Forecast

9.3.3.2.1. By Service Type

9.3.3.2.2. By Business Application

9.3.3.2.3. By Organization Size

9.3.3.2.4. By End User

9.3.4.      Spain Multi-Vendor Support Services Market Outlook

9.3.4.1.  Market Size & Forecast

9.3.4.1.1.  By Value 

9.3.4.2.  Market Share & Forecast

9.3.4.2.1. By Service Type

9.3.4.2.2. By Business Application

9.3.4.2.3. By Organization Size

9.3.4.2.4. By End User

9.3.5.      Italy Multi-Vendor Support Services Market Outlook

9.3.5.1.  Market Size & Forecast

9.3.5.1.1.  By Value 

9.3.5.2.  Market Share & Forecast

9.3.5.2.1. By Service Type

9.3.5.2.2. By Business Application

9.3.5.2.3. By Organization Size

9.3.5.2.4. By End User

10. South America Multi-Vendor Support Services Market Outlook

10.1.   Market Size & Forecast

10.1.1.    By Value

10.2.   Market Share & Forecast

10.2.1.    By Service Type

10.2.2.    By Business Application

10.2.3.    By Organization Size

10.2.4.    By End User

10.2.5.    By Country

10.3. South America: Country Analysis

10.3.1.    Brazil Multi-Vendor Support Services Market Outlook

10.3.1.1. Market Size & Forecast

10.3.1.1.1.   By Value 

10.3.1.2. Market Share & Forecast

10.3.1.2.1.   By Service Type

10.3.1.2.2.   By Business Application

10.3.1.2.3.   By Organization Size

10.3.1.2.4.   By End User

10.3.2.     Argentina Multi-Vendor Support Services Market Outlook

10.3.2.1. Market Size & Forecast

10.3.2.1.1.   By Value 

10.3.2.2. Market Share & Forecast

10.3.2.2.1.   By Service Type

10.3.2.2.2.   By Business Application

10.3.2.2.3.   By Organization Size

10.3.2.2.4.   By End User

10.3.3.    Colombia Multi-Vendor Support Services Market Outlook

10.3.3.1. Market Size & Forecast

10.3.3.1.1.   By Value 

10.3.3.2. Market Share & Forecast

10.3.3.2.1.   By Service Type

10.3.3.2.2.   By Business Application

10.3.3.2.3.   By Organization Size

10.3.3.2.4.   By End User

11. Middle East & Africa Multi-Vendor Support Services Market Outlook

11.1.   Market Size & Forecast

11.1.1.    By Value

11.2.   Market Share & Forecast

11.2.1.    By Service Type

11.2.2.    By Business Application

11.2.3.    By Organization Size

11.2.4.    By End User

11.2.5.    By Country

11.3. Middle East & America: Country Analysis

11.3.1.    Israel Multi-Vendor Support Services Market Outlook

11.3.1.1. Market Size & Forecast

11.3.1.1.1. By Value 

11.3.1.2. Market Share & Forecast

11.3.1.2.1.   By Service Type

11.3.1.2.2.   By Business Application

11.3.1.2.3.   By Organization Size

11.3.1.2.4.   By End User

11.3.2.     Qatar Multi-Vendor Support Services Market Outlook

11.3.2.1. Market Size & Forecast

11.3.2.1.1. By Value 

11.3.2.2. Market Share & Forecast

11.3.2.2.1.   By Service Type

11.3.2.2.2.   By Business Application

11.3.2.2.3.   By Organization Size

11.3.2.2.4.   By End User

11.3.3.    UAE Multi-Vendor Support Services Market Outlook

11.3.3.1. Market Size & Forecast

11.3.3.1.1. By Value 

11.3.3.2. Market Share & Forecast

11.3.3.2.1.   By Service Type

11.3.3.2.2.   By Business Application

11.3.3.2.3.   By Organization Size

11.3.3.2.4.   By End User

11.3.4.    Saudi Arabia Multi-Vendor Support Services Market Outlook

11.3.4.1. Market Size & Forecast

11.3.4.1.1. By Value 

11.3.4.2. Market Share & Forecast

11.3.4.2.1.   By Service Type

11.3.4.2.2.   By Business Application

11.3.4.2.3.   By Organization Size

11.3.4.2.4.   By End User

12. Asia Pacific Multi-Vendor Support Services Market Outlook

12.1.   Market Size & Forecast

12.1.1.    By Value

12.2.   Market Share & Forecast

12.2.1.    By Service Type

12.2.2.    By Business Application

12.2.3.    By Organization Size

12.2.4.    By End User

12.2.5.    By Country

12.3. Asia Pacific: Country Analysis

12.3.1.    China Multi-Vendor Support Services Market Outlook

12.3.1.1. Market Size & Forecast

12.3.1.1.1.   By Value 

12.3.1.2. Market Share & Forecast

12.3.1.2.1.   By Service Type

12.3.1.2.2.   By Business Application

12.3.1.2.3.   By Organization Size

12.3.1.2.4.   By End User

12.3.2.     Japan Multi-Vendor Support Services Market Outlook

12.3.2.1. Market Size & Forecast

12.3.2.1.1.   By Value 

12.3.2.2. Market Share & Forecast

12.3.2.2.1.   By Service Type

12.3.2.2.2.   By Business Application

12.3.2.2.3.   By Organization Size

12.3.2.2.4.   By End User

12.3.3.    South Korea Multi-Vendor Support Services Market Outlook

12.3.3.1. Market Size & Forecast

12.3.3.1.1.   By Value 

12.3.3.2. Market Share & Forecast

12.3.3.2.1.   By Service Type

12.3.3.2.2.   By Business Application

12.3.3.2.3.   By Organization Size

12.3.3.2.4.   By End User

12.3.4.    India Multi-Vendor Support Services Market Outlook

12.3.4.1. Market Size & Forecast

12.3.4.1.1.   By Value 

12.3.4.2. Market Share & Forecast

12.3.4.2.1.   By Service Type

12.3.4.2.2.   By Business Application

12.3.4.2.3.   By Organization Size

12.3.4.2.4.   By End User

12.3.5.    Australia Multi-Vendor Support Services Market Outlook

12.3.5.1. Market Size & Forecast

12.3.5.1.1.   By Value 

12.3.5.2. Market Share & Forecast

12.3.5.2.1.   By Service Type

12.3.5.2.2.   By Business Application

12.3.5.2.3.   By Organization Size

12.3.5.2.4.   By End User

13. Market Dynamics

13.1.   Drivers

13.2.   Challenges

14. Market Trends and Developments

15. Company Profiles

15.1.    IBM Corporation

15.1.1. Business Overview

15.1.2. Key Financials & Revenue

15.1.3. Key Contact Person

15.1.4. Headquarters Address

15.1.5. Key Product/Service Offered

15.2.   Oracle Corporation

15.2.1. Business Overview

15.2.2. Key Financials & Revenue

15.2.3. Key Contact Person

15.2.4. Headquarters Address

15.2.5. Key Product/Service Offered

15.3.    Microsoft Corporation

15.3.1. Business Overview

15.3.2. Key Financials & Revenue

15.3.3. Key Contact Person

15.3.4. Headquarters Address

15.3.5. Key Product/Service Offered

15.4.   Clear Technologies, Inc.

15.4.1. Business Overview

15.4.2. Key Financials & Revenue

15.4.3. Key Contact Person

15.4.4. Headquarters Address

15.4.5. Key Product/Service Offered

15.5.   Dell Technologies Inc.

15.5.1. Business Overview

15.5.2. Key Financials & Revenue

15.5.3. Key Contact Person

15.5.4. Headquarters Address

15.5.5. Key Product/Service Offered

15.6.   Evernex Group SAS

15.6.1. Business Overview

15.6.2. Key Financials & Revenue

15.6.3. Key Contact Person

15.6.4. Headquarters Address

15.6.5. Key Product/Service Offered

15.7.    Hewlett Packard Enterprise Co

15.7.1. Business Overview

15.7.2. Key Financials & Revenue

15.7.3. Key Contact Person

15.7.4. Headquarters Address

15.7.5. Key Product/Service Offered

15.8.    Quantum Corp

15.8.1. Business Overview

15.8.2. Key Financials & Revenue

15.8.3. Key Contact Person

15.8.4. Headquarters Address

15.8.5. Key Product/Service Offered

15.9.   Blue Sky Group Ltd.

15.9.1. Business Overview

15.9.2. Key Financials & Revenue

15.9.3. Key Contact Person

15.9.4. Headquarters Address

15.9.5. Key Product/Service Offered

15.10. Blue Sky Group Ltd.

15.10.1.  Business Overview

15.10.2.  Key Financials & Revenue

15.10.3.  Key Contact Person

15.10.4.  Headquarters Address

15.10.5.  Key Product/Service Offered

16. Strategic Recommendations

17. About Us & Disclaimer

Figures and Tables

Frequently asked questions

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The market size of the global multi-vendor support services market was estimated to be USD 55.72 Billion in 2022.

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In 2022, hardware support services were the dominant segment by service type in the global multi-vendor support services market. With hardware forming the backbone of modern technology environments, comprehensive support for troubleshooting, maintenance, and repairs is paramount. This segment's steadfast prominence ensures uninterrupted operations and optimal efficiency for businesses, aligning with their evolving hardware needs.

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Key players in the market are IBM Corporation, Oracle Corporation, Microsoft Corporation, Clear Technologies, Inc., Dell Technologies Inc., Evernex Group SAS, Hewlett Packard Enterprise Co., Quantum Corp, Blue Sky Group Ltd, Softcat plc, and others.

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The rising complexity of IT ecosystems and agility & flexibility in technology adoption are the major drivers for the global multi-vendor support services market.