Report Description

The global interactive kiosk market is expected to grow at a healthy CAGR during the forecast period. Interactive kiosks are self-service machines that allow users to interact with digital content and perform various actions, such as making a purchase, checking in for a flight, or gathering information. They typically consist of a touchscreen interface and can include features such as card readers, barcode scanners, printers, and cameras. Interactive kiosks are used in a wide variety of settings, including retail stores, banks, airports, hospitals, museums, and other public spaces. They provide a convenient and efficient way for users to access information or complete transactions, without the need for human assistance.

The global interactive kiosk market has been growing rapidly in recent years due to its ability to offer a personalized and engaging customer experience while improving operational efficiency for businesses. Some of the key drivers of growth in the global interactive kiosk market include the increasing demand for self-service technology, advancements in touchscreen and display technology, and the need for more efficient customer service solutions. Additionally, the COVID-19 pandemic has accelerated the adoption of contactless and self-service technologies, driving the growth of the market further. Interactive kiosks could become more touchless, utilizing technologies such as voice commands, facial recognition, or gesture recognition to provide a safer and more hygienic user experience. With advances in AR and VR technology, interactive kiosks could provide users with immersive and engaging experiences. For example, a kiosk in a museum could use AR to provide additional information about exhibits, or a kiosk in a store could use VR to allow customers to virtually try on clothing.

Increasing demand for self-service technology is fueling the market growth

The demand for self-service technology has been increasing rapidly in recent years, and this trend is expected to continue in the future. Self-service technology refers to any technology that enables customers to perform tasks and transactions on their own, without the assistance of a customer service representative.

One of the main drivers of the growth in the self-service technology market is the increasing preference of customers for self-service options. Many customers prefer self-service because it is more convenient and faster. Self-service technology also allows customers to access information and perform transactions 24/7. In addition, self-service technology is also becoming more advanced and user-friendly, which is making it more attractive to customers. For example, self-service kiosks are becoming more common in industries such as retail, hospitality, and banking, and these technologies are providing customers with more control over their transactions and interactions. Self-service technology is also helping businesses to reduce costs and improve efficiency. By automating certain tasks and transactions, businesses can reduce the need for human staff, which can result in significant cost savings over time. Self-service technology can also help to reduce wait times and increase transaction speed, which can improve overall customer satisfaction. Moreover, the increasing demand for self-service technology is fuelling the global interactive kiosk market, and this trend is expected to continue in the future as customers become more accustomed to using self-service options and as technology continues to evolve and improve.

Touchscreen and Display Technology have Advanced Significantly

Touchscreen and display technology have advanced significantly in recent years, making interactive kiosks more intuitive, efficient, and effective. Some of the advancements in touchscreen and display technology in interactive kiosks include, multi-touch screen, capacitive touchscreens, High-resolution displays, LED backlighting, Anti-glare and anti-reflective coatings, interactive features, and self-service kiosks. Moreover, advancements in touchscreen and display technology have greatly improved the usability, functionality, and aesthetics of interactive kiosks, making them an increasingly popular and effective solution for a wide range of industries, including retail, healthcare, and more.

Security concerns is one of the challenges associated with implementing and managing interactive kiosks

Interactive kiosks often collect personal and financial information from users, making them a potential target for cyber-attacks. It is important to ensure that the kiosk is secure, and that user data is protected. Security is a critical concern when it comes to interactive kiosks, especially those that collect personal or financial information from users. Interactive kiosks can be physically vulnerable to theft or tampering. It is important to secure the kiosk in a well-lit, high-traffic area, and to ensure that it is securely bolted to the floor or wall. Interactive kiosks rely on software to function, and vulnerabilities in the software can be exploited by hackers. It is important to keep software up to date and to monitor for any security vulnerabilities that may be discovered.

Some of the recent developments of the key market players are:

In July 2022, NCR Corp formed partnership with Acrelec, a provider of restaurant hardware and software. Restaurants can deploy content automation-based technology, which streamlines in-store operations and IT projects, in conjunction with NCR's Aloha all-in-one POS system.

In 2019, the self-service kiosk system from Diebold Nixdorf was installed at Dave & Buster's restaurants and entertainment venues across the Americas.

Examples of Verticals Using Interactive Kiosks

  • Retail stores: Many retail stores use interactive kiosks to help customers find products, check prices, and even make purchases. For example, Walmart uses interactive kiosks in its stores to help customers locate products and check inventory.
  • Banks: Banks use interactive kiosks to offer customers self-service options such as checking account balances, transferring funds, and paying bills.
  • Airports: Airports use interactive kiosks to provide passengers with information about their flights, as well as to check in for their flights and print boarding passes. For example, Delta Air Lines uses interactive kiosks in many airports to allow passengers to check in and check bags.
  • Hospitals: Hospitals use interactive kiosks to help patients check in for appointments, as well as to provide them with information about their health and medical care. The Cleveland Clinic, for example, uses interactive kiosks to help patients check in for appointments and to provide them with information about their medical care.


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Market Segmentation

Based on Offering, the market is segmented into Hardware, Software. Based on Type, the market is segmented into Self-Service Kiosks, Information Kiosks, Internet Kiosks, Advertisement Standing Displays, Wayfinding Kiosks and Others. Based on Location, the market is further bifurcated into Indoor and Outdoor. Based on vertical, the market is further split into BFSI, Retail, Food & Beverage, Healthcare, Government, Travel & Tourism, and Others.

Company Profiles

NCR Corporation, Diebold Nixdorf, Incorporated, Glory Global Solutions (International) Limited, KIOSK Information Systems, Olea Kiosks Inc., Frank Mayer and Associates, Inc., Source Technologies, Embross, Meridian Kiosks, and Lilitab, LLC. are among the major players that are driving the growth of the global interactive kiosk market.

Attribute

Details

Base Year

2022

Historical Years

2018 – 2021

Estimated Year

2023

Forecast Period

2024 – 2028

Quantitative Units

Revenue in USD Billion and CAGR for 2018-2022 and 2023E-2028F

Report Coverage

Revenue forecast, company share, competitive landscape, growth factors, and trends

Segments Covered

By Offering

By Type

By Location

By Vertical

By Region

Regional Scope

Asia-Pacific, North America, Europe, Middle East & Africa, and South America

Country Scope

China, Japan, India, Australia, South Korea, United States, Canada, Mexico, United Kingdom, Germany, France, Spain, Italy, Israel, Turkey, Saudi Arabia, UAE, Brazil, Argentina, Colombia

Key Companies Profiled

NCR Corporation, Diebold Nixdorf, Incorporated, Glory Global Solutions (International) Limited, KIOSK Information Systems, Olea Kiosks Inc., Frank Mayer and Associates, Inc., Source Technologies, Embross, Meridian Kiosks, and Lilitab, LLC.

Customization Scope

10% free report customization with purchase. Addition or alteration to country, regional & segment scope.

Pricing and Purchase Options

Avail of customized purchase options to meet your exact research needs. Explore purchase options

Delivery Format

PDF and Excel through Email (We can also provide the editable version of the report in PPT/pdf format on special request)

 

Report Scope:

In this report, the global Interactive Kiosk Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

  • Interactive Kiosk Market, By Offering:
    • Hardware
    • Software
  • Interactive Kiosk Market, By Type:
    • Self-Service Kiosks
    • Information Kiosks
    • Internet Kiosks
    • Advertisement Standing Displays
    • Wayfinding Kiosks
    • Others
  • Interactive Kiosk Market, By Location:
    • Outdoor
    • Indoor
  • Interactive Kiosk Market, By Vertical:
    • BFSI
    • Retail
    • Food & Beverage
    • Healthcare
    • Government
    • Travel & Tourism
    • Others
  • Interactive Kiosk Market, By Region:
    • Asia-Pacific
      • China
      • Japan
      • India
      • Australia
      • South Korea
    • North America
      • United States
      • Canada
      • Mexico
    • Europe
      • United Kingdom
      • Germany
      • France
      • Spain
      • Italy
    • Middle East & Africa
      • Israel
      • Turkey
      • Saudi Arabia
      • UAE
    • South America
      • Brazil
      • Argentina
      • Colombia

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the global Interactive Kiosk market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Interactive Kiosk Market is an upcoming report to be released soon. If you wish an early delivery of this report or want to confirm the date of release, please contact us at [email protected]

Table of content

1.    Product Overview

1.1.  Market Definition

1.2.  Scope of the Market

1.2.1.    Markets Covered

1.2.2.    Years Considered for Study

1.2.3.    Key Market Segmentations

2.    Research Methodology

2.1.  Objective of the Study

2.2.  Baseline Methodology

2.3.  Key Industry Partners

2.4.  Major Association and Secondary Sources

2.5.  Forecasting Methodology

2.6.  Data Triangulation & Validation

2.7.  Assumptions and Limitations

3.    Executive Summary

4.    Voice of Customer

4.1.  Brand Awareness

4.2.  Key Factors for Selecting Vendor

4.3.  Key Satisfaction Level

4.4.  Key Challenges Faced

5.    Global Interactive Kiosk Market Outlook

5.1.  Market Size & Forecast

5.1.1.    By Value

5.2.  Market Share & Forecast

5.2.1.    By Offering (Hardware, Software)

5.2.2.    By Type (Self-Service Kiosks, Information Kiosks, Internet Kiosks, Advertisement Standing Displays, Wayfinding Kiosks and Others)

5.2.3.    By Location (Indoor and Outdoor)

5.2.4.    By Vertical (BFSI, Retail, Food & Beverage, Healthcare, Government, Travel & Tourism, and Others)

5.2.5.    By Region

5.2.6.    By Company (2022)

5.3.  Market Map

5.3.1.    By Offering

5.3.2.    By Type

5.3.3.    By Location

5.3.4.    By Vertical

5.3.5.    By Region

6.    North America Interactive Kiosk Market Outlook

6.1.  Market Size & Forecast

6.1.1.    By Value

6.2.  Market Share & Forecast

6.2.1.    By Offering

6.2.2.    By Type

6.2.3.    By Location

6.2.4.    By Vertical

6.2.5.    By Country

6.3.  North America: Country Analysis

6.3.1.    United States Interactive Kiosk Market Outlook

6.3.1.1.        Market Size & Forecast

6.3.1.1.1.           By Value 

6.3.1.2.        Market Share & Forecast

6.3.1.2.1.           By Offering

6.3.1.2.2.           By Type

6.3.1.2.3.           By Location

6.3.1.2.4.           By Vertical

6.3.2.    Canada Interactive Kiosk Market Outlook

6.3.2.1.        Market Size & Forecast

6.3.2.1.1.           By Value 

6.3.2.2.        Market Share & Forecast

6.3.2.2.1.           By Offering

6.3.2.2.2.           By Type

6.3.2.2.3.           By Location

6.3.2.2.4.           By Vertical

6.3.3.    Mexico Interactive Kiosk Market Outlook

6.3.3.1.        Market Size & Forecast

6.3.3.1.1.           By Value 

6.3.3.2.        Market Share & Forecast

6.3.3.2.1.           By Offering

6.3.3.2.2.           By Type

6.3.3.2.3.           By Location

6.3.3.2.4.           By Vertical

7.    Asia-Pacific Interactive Kiosk Market Outlook

7.1.  Market Size & Forecast

7.1.1.    By Value

7.2.  Market Share & Forecast

7.2.1.    By Offering

7.2.2.    By Type

7.2.3.    By Location

7.2.4.    By Vertical

7.2.5.    By Country

7.3.  Asia-Pacific: Country Analysis

7.3.1.    China Interactive Kiosk Market Outlook

7.3.1.1.        Market Size & Forecast

7.3.1.1.1.           By Value 

7.3.1.2.        Market Share & Forecast

7.3.1.2.1.           By Offering

7.3.1.2.2.           By Type

7.3.1.2.3.           By Location

7.3.1.2.4.           By Vertical

7.3.2.    Japan Interactive Kiosk Market Outlook

7.3.2.1.        Market Size & Forecast

7.3.2.1.1.           By Value 

7.3.2.2.        Market Share & Forecast

7.3.2.2.1.           By Offering

7.3.2.2.2.           By Type

7.3.2.2.3.           By Location

7.3.2.2.4.           By Vertical

7.3.3.    South Korea Interactive Kiosk Market Outlook

7.3.3.1.        Market Size & Forecast

7.3.3.1.1.           By Value 

7.3.3.2.        Market Share & Forecast

7.3.3.2.1.           By Offering

7.3.3.2.2.           By Type

7.3.3.2.3.           By Location

7.3.3.2.4.           By Vertical

7.3.4.    India Interactive Kiosk Market Outlook

7.3.4.1.        Market Size & Forecast

7.3.4.1.1.           By Value 

7.3.4.2.        Market Share & Forecast

7.3.4.2.1.           By Offering

7.3.4.2.2.           By Type

7.3.4.2.3.           By Location

7.3.4.2.4.           By Vertical

7.3.5.    Australia Interactive Kiosk Market Outlook

7.3.5.1.        Market Size & Forecast

7.3.5.1.1.           By Value 

7.3.5.2.        Market Share & Forecast

7.3.5.2.1.           By Offering

7.3.5.2.2.           By Type

7.3.5.2.3.           By Location

7.3.5.2.4.           By Vertical

8.    Europe Interactive Kiosk Market Outlook

8.1.  Market Size & Forecast

8.1.1.    By Value

8.2.  Market Share & Forecast

8.2.1.    By Offering

8.2.2.    By Type

8.2.3.    By Location

8.2.4.    By Vertical

8.2.5.    By Country

8.3.  Europe: Country Analysis

8.3.1.    Germany Interactive Kiosk Market Outlook

8.3.1.1.        Market Size & Forecast

8.3.1.1.1.           By Value 

8.3.1.2.        Market Share & Forecast

8.3.1.2.1.           By Offering

8.3.1.2.2.           By Type

8.3.1.2.3.           By Location

8.3.1.2.4.           By Vertical

8.3.2.    United Kingdom Interactive Kiosk Market Outlook

8.3.2.1.        Market Size & Forecast

8.3.2.1.1.           By Value 

8.3.2.2.        Market Share & Forecast

8.3.2.2.1.           By Offering

8.3.2.2.2.           By Type

8.3.2.2.3.           By Location

8.3.2.2.4.           By Vertical

8.3.3.    France Interactive Kiosk Market Outlook

8.3.3.1.        Market Size & Forecast

8.3.3.1.1.           By Value 

8.3.3.2.        Market Share & Forecast

8.3.3.2.1.           By Offering

8.3.3.2.2.           By Type

8.3.3.2.3.           By Location

8.3.3.2.4.           By Vertical

8.3.4.    Italy Interactive Kiosk Market Outlook

8.3.4.1.        Market Size & Forecast

8.3.4.1.1.           By Value 

8.3.4.2.        Market Share & Forecast

8.3.4.2.1.           By Offering

8.3.4.2.2.           By Type

8.3.4.2.3.           By Location

8.3.4.2.4.           By Vertical

8.3.5.    Spain Interactive Kiosk Market Outlook

8.3.5.1.        Market Size & Forecast

8.3.5.1.1.           By Value 

8.3.5.2.        Market Share & Forecast

8.3.5.2.1.           By Offering

8.3.5.2.2.           By Type

8.3.5.2.3.           By Location

8.3.5.2.4.           By Vertical

9.    South America Interactive Kiosk Market Outlook

9.1.  Market Size & Forecast

9.1.1.    By Value

9.2.  Market Share & Forecast

9.2.1.    By Offering

9.2.2.    By Type

9.2.3.    By Location

9.2.4.    By Vertical

9.2.5.    By Country

9.3.  South America: Country Analysis

9.3.1.    Brazil Interactive Kiosk Market Outlook

9.3.1.1.        Market Size & Forecast

9.3.1.1.1.           By Value 

9.3.1.2.        Market Share & Forecast

9.3.1.2.1.           By Offering

9.3.1.2.2.           By Type

9.3.1.2.3.           By Location

9.3.1.2.4.           By Vertical

9.3.2.    Argentina Interactive Kiosk Market Outlook

9.3.2.1.        Market Size & Forecast

9.3.2.1.1.           By Value 

9.3.2.2.        Market Share & Forecast

9.3.2.2.1.           By Offering

9.3.2.2.2.           By Type

9.3.2.2.3.           By Location

9.3.2.2.4.           By Vertical

9.3.3.    Colombia Interactive Kiosk Market Outlook

9.3.3.1.        Market Size & Forecast

9.3.3.1.1.           By Value 

9.3.3.2.        Market Share & Forecast

9.3.3.2.1.           By Offering

9.3.3.2.2.           By Type

9.3.3.2.3.           By Location

9.3.3.2.4.           By Vertical

10. Middle East & Africa Interactive Kiosk Market Outlook

10.1.             Market Size & Forecast

10.1.1. By Value

10.2.             Market Share & Forecast

10.2.1. By Offering

10.2.2. By Type

10.2.3. By Location

10.2.4. By Vertical

10.2.5. By Country

10.3.             Middle East & Africa: Country Analysis

10.3.1. Israel Interactive Kiosk Market Outlook

10.3.1.1.     Market Size & Forecast

10.3.1.1.1.         By Value 

10.3.1.2.     Market Share & Forecast

10.3.1.2.1.         By Offering

10.3.1.2.2.         By Type

10.3.1.2.3.         By Location

10.3.1.2.4.         By Vertical

10.3.2. Turkey Interactive Kiosk Market Outlook

10.3.2.1.     Market Size & Forecast

10.3.2.1.1.         By Value 

10.3.2.2.     Market Share & Forecast

10.3.2.2.1.         By Offering

10.3.2.2.2.         By Type

10.3.2.2.3.         By Location

10.3.2.2.4.         By Vertical

10.3.3. UAE Interactive Kiosk Market Outlook

10.3.3.1.     Market Size & Forecast

10.3.3.1.1.         By Value 

10.3.3.2.     Market Share & Forecast

10.3.3.2.1.         By Offering

10.3.3.2.2.         By Type

10.3.3.2.3.         By Location

10.3.3.2.4.         By Vertical

10.3.4. Saudi Arabia Interactive Kiosk Market Outlook

10.3.4.1.     Market Size & Forecast

10.3.4.1.1.         By Value 

10.3.4.2.     Market Share & Forecast

10.3.4.2.1.         By Offering

10.3.4.2.2.         By Type

10.3.4.2.3.         By Location

10.3.4.2.4.         By Vertical

11. Market Dynamics

11.1.             Drivers

11.1.1. Strong focus of retailers to provide enhanced shopping experience for customers to increase sales

11.1.2. Increased deployment of kiosks in newer applications to improve business efficiency

11.1.3. Novel innovations in touchscreen display and smart glass technologies 

11.2.             Challenges

11.2.1. High installation cost and constant need for regular maintenance

11.2.2. Concerns regarding security and privacy

12. Market Trends & Developments

12.1.         Increased demand for Kiosks by customers from banking and finance sector

12.2.         Increasing emphasis on integrating advanced technologies, such as IPA and GPS, in kiosks

12.3.         Growing need interactive kiosks for physically challenged individuals

12.4.         Rising number of smart cities and smart infrastructure

13. Company Profiles

13.1.                NCR Corporation

13.1.1.    Business Overview

13.1.2.    Key Revenue (If Available)

13.1.3.    Recent Developments

13.1.4.    Key Personnel

13.1.5.    Key Product/Service Offered

13.2.                 Diebold Nixdorf, Incorporated

13.2.1.    Business Overview

13.2.2.    Key Revenue (If Available)

13.2.3.    Recent Developments

13.2.4.    Key Personnel

13.2.5.    Key Product/Service Offered

13.3.                Glory Global Solutions (International) Limited

13.3.1.    Business Overview

13.3.2.    Key Revenue (If Available)

13.3.3.    Recent Developments

13.3.4.    Key Personnel

13.3.5.    Key Product/Service Offered

13.4.                KIOSK Information Systems

13.4.1.    Business Overview

13.4.2.    Key Revenue (If Available)

13.4.3.    Recent Developments

13.4.4.    Key Personnel

13.4.5.    Key Product/Service Offered

13.5.                Olea Kiosks Inc.

13.5.1.    Business Overview

13.5.2.    Key Revenue (If Available)

13.5.3.    Recent Developments

13.5.4.    Key Personnel

13.5.5.    Key Product/Service Offered

13.6.                Frank Mayer and Associates, Inc.

13.6.1.    Business Overview

13.6.2.    Key Revenue (If Available)

13.6.3.    Recent Developments

13.6.4.    Key Personnel

13.6.5.    Key Product/Service Offered

13.7.                Source Technologies

13.7.1.    Business Overview

13.7.2.    Key Revenue (If Available)

13.7.3.    Recent Developments

13.7.4.    Key Personnel

13.7.5.    Key Product/Service Offered

13.8.                Embross

13.8.1.    Business Overview

13.8.2.    Key Revenue (If Available)

13.8.3.    Recent Developments

13.8.4.    Key Personnel

13.8.5.    Key Product/Service Offered

13.9.                Meridian Kiosks

13.9.1.    Business Overview

13.9.2.    Key Revenue (If Available)

13.9.3.    Recent Developments

13.9.4.    Key Personnel

13.9.5.    Key Product/Service Offered

13.10.             Lilitab, LLC.

13.10.1. Business Overview

13.10.2. Key Revenue (If Available)

13.10.3. Recent Developments

13.10.4. Key Personnel

13.10.5. Key Product/Service Offered

14. Strategic Recommendations

14.1.         Fastest Growing Market by Type

14.2.         Dominating Market by Vertical

14.3.         Dominating Market by Region & Country

15. About Us & Disclaimer

(Note: The companies list can be customized based on the client requirements.)

Figures and Tables

Frequently asked questions

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Key players in the Global Interactive Kiosk Market are NCR Corporation, Diebold Nixdorf, Incorporated, Glory Global Solutions (International) Limited, KIOSK Information Systems, Olea Kiosks Inc., Frank Mayer and Associates, Inc., Source Technologies, Embross, Meridian Kiosks, and Lilitab, LLC.

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Few examples of the interactive kiosks that can be used to provide self-service options and enhance customer experiences are retail kiosks, information kiosks, healthcare kiosks, and digital signage kiosks and many more.

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Interactive kiosks can reduce labor costs by allowing customers to complete transactions and access information without the need for a human representative. This can lead to cost savings for businesses, making them an attractive investment.

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Interactive kiosks are becoming more advanced and sophisticated, with features such as touch screens, facial recognition, and voice recognition. These technological advancements have expanded the potential uses of interactive kiosks to a wider range of industries therefore, it is expected to be the one of the drivers for the growth of the Global Interactive Kiosk Market during the forecast period.

profile

Sakshi Bajaal

Business Consultant
Press Release

Interactive Kiosk Market to be Dominated by Retail Sector Through 2028

May, 2023

Increasing emphasis on integrating advanced technologies, such as IPA and GPS in kiosks to boost the Global Interactive Kiosk Market in the forecast period