As on date of publishing, this report will capture the impact assessment of COVID-19 on this market and the same will be considered in our market forecast model. Clients purchasing this report between April and June 2020 will be getting a ‘free’ updated market data excel sheet between July and September 2020 accounting for the impact of COVID-19 on the market in the current year 2020 and forecast.

India speech analytics market is expected to grow at an impressive rate during the forecast period. The India speech analytics market is driven by the increasing demand from the BPO industry. Additionally, growing need to cater to customer demand and to enhance & improve customer experience is further expected to propel the market through 2025. Also, increasing adoption by various enterprises and corporates that require real time speech analytics solutions in order to maintain their operational efficiency is further expected to foster the market over the next few years. However, high cost of implementation and deployment can hamper the market growth during the forecast period. Besides, lack of awareness and data security & integrity concerns further restricts the market growth. Furthermore, the sudden outbreak of pandemic COVID-19 has led to a lockdown across the country and all the organizations are working remotely. This has increased the cyber security and data breaches concerns among the enterprises thereby negatively impacting the market growth.

The India speech analytics market is segmented based on component, deployment mode, organization size, application, end user industry, company, and region. Based on deployment mode, the market can be split into on-premise and cloud. The cloud segment is expected to dominate the market on account of the associated benefits such as flexibility, scalability, affordability, 24/7 availability, large storage space, auto-update feature, among others. Based on end user industry, the market can be fragmented into IT & telecommunication, BFSI, retail & e-commerce, healthcare, energy & utilities, government & defense and others. The retail & e-commerce segment is expected to dominate the market on account of the increasing e-commerce platforms in the country. Additionally, the growing need to improve and enhance customer service in order to maintain retention is further expected to drive the segmental growth.

The major players operating in the speech analytics market are Verint Systems India Private Limited, Avaya India Private Limited, Clarabridge India, NICE Interactive Solutions India Pvt Ltd, Genesys International Corporation Limited, Hewlett Packard Enterprise (HPE) India, Tatwa Technologies, Uniphore Software Systems, Micro Focus India Private Limited, Voci Technologies and others. Major companies are developing advanced technologies and launching new services in order to stay competitive in the market. Other competitive strategies include mergers & acquisitions and new service developments.

Years considered for this report:

Historical Years: 2015-2018

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2021–2025

Objective of the Study:

  • To analyze and estimate the market size of India speech analytics market from 2015 to 2018.
  • To estimate and forecast the market size of India speech analytics market from 2019 to 2025 and growth rate until 2025.
  • To classify and forecast India speech analytics market based on component, deployment mode, organization size, application, end user industry, company, and regional distribution.
  • To identify dominant region or segment in the India speech analytics market.
  • To identify drivers and challenges for India speech analytics market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in India speech analytics market.
  • To identify and analyze the profile of leading players operating in India speech analytics market.
  • To identify key sustainable strategies adopted by market players in India speech analytics market.

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TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research. TechSci Research analyzed the service providers, distribution channels and presence of all major players across the globe.

TechSci Research calculated the market size of India speech analytics market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.

Key Target Audience:

  • Speech analytics provider companies
  • Market research and consulting firms
  • Government bodies such as regulating authorities and policy makers
  • Organizations, forums and alliances related to speech analytics

The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, suppliers and partners, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

Report Scope:

In this report, India speech analytics market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • India Speech Analytics Market, By Component:
    • Solution
      • Speech Engine
      • Indexing
      • Analysis & Query Tool
      • Reporting & Visualization
    • Service
      • Professional
      • Managed
  • India Speech Analytics Market, By Deployment Mode:
    • On-Premise
    • Cloud
  • India Speech Analytics Market, By Organization Size:
    • Large Enterprises
    • SMEs
  • India Speech Analytics Market, By Application:
    • Customer Experience Management
    • Call Monitoring
    • Agent Performance Monitoring
    • Sales Performance Management
    • Competitive Intelligence
    • Risk & Compliance Management
    • Others
  • India Speech Analytics Market, By End User Industry:
    • IT & Telecommunication
    • BFSI
    • Retail & E-Commerce
    • Healthcare
    • Energy & Utilities
    • Government & Defense
    • Others
  • India Speech Analytics Market, By Region:
    • North
    • South
    • East
    • West

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in India speech analytics market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

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1.    Product Overview

2.    Research Methodology

3.    Impact of COVID-19 on India Speech Analytics Market

4.    Executive Summary

5.    Voice of Customer

6.    India Speech Analytics Market Outlook

6.1.  Market Size & Forecast

6.1.1.     By Value

6.2.  Market Share & Forecast

6.2.1.     By Component (Solution v/s Service)         By Solution (Speech Engine, Indexing, analysis, and Query Tools, Reporting & Visualization)         By Service (Professional v/s Managed)

6.2.2.     By Deployment Mode (On-Premise v/s Cloud)

6.2.3.     By Organization Size (Large Enterprises v/s SMEs)

6.2.4.     By Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk & Compliance Management, Others)

6.2.5.     By End User Industry (IT & Telecommunication, BFSI, Retail & E-Commerce, Healthcare, Energy & Utilities, Government & Defense, Others)

6.2.6.     By Company (2019)

6.2.7.     By Region

6.3.  Product Market Map

7.    North India Speech Analytics Market Outlook

7.1.  Market Size & Forecast          

7.1.1.     By Value

7.2.  Market Share & Forecast

7.2.1.     By Component

7.2.2.     By Deployment Mode

7.2.3.     By Organization Size

7.2.4.     By Application

7.2.5.     By End User Industry

8.    South India Speech Analytics Market Outlook

8.1.  Market Size & Forecast          

8.1.1.     By Value

8.2.  Market Share & Forecast

8.2.1.     By Component

8.2.2.     By Deployment Mode

8.2.3.     By Organization Size

8.2.4.     By Application

8.2.5.     By End User Industry

9.    East India Speech Analytics Market Outlook

9.1.  Market Size & Forecast          

9.1.1.     By Value

9.2.  Market Share & Forecast

9.2.1.     By Component

9.2.2.     By Deployment Mode

9.2.3.     By Organization Size

9.2.4.     By Application

9.2.5.     By End User Industry

10.  West India Speech Analytics Market Outlook

10.1.              Market Size & Forecast

10.1.1.  By Value

10.2.              Market Share & Forecast

10.2.1.  By Component

10.2.2.  By Deployment Mode

10.2.3.  By Organization Size

10.2.4.  By Application

10.2.5.  By End User Industry

11.  Market Dynamics

11.1.              Drivers

11.2.              Challenges

12.  Market Trends & Developments

13.  Policy & Regulatory Landscape

14.  India Economic Profile

15.  Competitive Landscape

15.1.              Verint Systems India Private Limited

15.2.              Avaya India Private Limited

15.3.              Clarabridge India

15.4.              NICE Interactive Solutions India Pvt Ltd

15.5.              Genesys International Corporation Limited

15.6.              Hewlett Packard Enterprise (HPE) India

15.7.              Tatwa Technologies

15.8.              Uniphore Software Systems

15.9.              Micro Focus India Private Limited

15.10.            Voci Technologies

16.  Strategic Recommendations

17.  About Us & Disclaimer

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