Global healthcare chatbots market is expected to grow at a significant rate in the forecast period owing to the high internet penetration and proliferation of smart devices across the globe. Healthcare chatbots are chatbots aiding the interaction between patients and healthcare professionals to provide health-related assistance. Improvement in the disposable income of the consumers is increasing the affordability of consumers to buy smart devices for daily purposes. Market players relating to the healthcare industry to enhance the consumer experience provide virtual assistance to potential as well as existing customers to provide immediate customer support. The surge in the collaborations between the key market players and the healthcare providers is expected to create lucrative opportunities for the healthcare chatbots market growth. Advancements in technology and constant innovation are contributing to enhancing the consumer experience which in turn is expected to boost the growth of the healthcare industry. The absence of the patient engagement system in the healthcare systems results in the loss of patients thereby adversely affect the healthcare industry. An increase in the patient waiting time at the healthcare facilities and the growing need to provide quality treatment to patients is influencing the growth of the healthcare chatbots market.

Global healthcare chatbots market is segmented into component, type, deployment, application, end-use, regional distribution, and company. Based on the regional analysis, Europe is expected to dominate the market in the forecast period, 2022-2026. The presence of a well-developed healthcare system and the growing collaborations between the industry players and healthcare systems is the driving factor for the segment growth. High internet penetration and the huge investments by healthcare technology developers along with the surge in the use of mobile applications to gather healthcare information is expected to accelerate the healthcare chatbots market growth in the next five years.

The major players operating in the global healthcare chatbots market are Your.MD Ltd., Buoy Health, Inc., Babylon Healthcare Services Limited, Baidu, Inc, Woebot Labs, Inc, Pact Care BV, Kik Interactive, Inc, Lifelink Inc, Sensely Inc., ADA Digital Health, Ltd., Infermedica SP, HealthTap, Inc., Inbenta Technologies, Inc., Synthetix Ltd, Nuance Communications, Inc., among others. Major companies are developing advanced technologies and launching new services to stay competitive in the market. Other competitive strategies include mergers & acquisitions and new service developments.

Years considered for this report:

Historical Years: 2016-2019

Base Year: 2020

Estimated Year: 2021

Forecast Period: 2022–2026

Objective of the Study:

  • To analyze the historical growth of the market size of global healthcare chatbots market from 2016 to 2019.
  • To estimate and forecast the market size of global healthcare chatbots market from 2020 to 2026 and growth rate until 2026.
  • To classify and forecast global healthcare chatbots market based on component, type, deployment, application, end-use, regional distribution, and company.
  • To identify dominant region or segment in the global healthcare chatbots.
  • To identify drivers and challenges for global healthcare chatbots market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global healthcare chatbots market.
  • To identify and analyze the profile of leading players operating in global healthcare chatbots market.
  • To identify key sustainable strategies adopted by market players in global healthcare chatbots market.


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TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers who could not be identified due to the limitations of secondary research. TechSci Research analyzed the service providers, distribution channels and presence of all major players across the globe.

TechSci Research calculated the market size of global healthcare chatbots market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.

Key Target Audience:

  • Healthcare Chatbots service provider companies
  • Market research and consulting firms
  • Government bodies such as regulating authorities and policy makers
  • Organizations, forums, and alliances related to healthcare chatbots market

The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, suppliers and partners, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

Report Scope:

In this report, global healthcare chatbots market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

·         Global Healthcare Chatbots Market, By Component:

    • Solutions
    • Services
  • Global Healthcare Chatbots Market, By Type:
    • Prescriptive Chatbots
    • Conversational Chatbots
    • Informative Chatbots
    • Others
  • Global Healthcare Chatbots Market, By Deployment:
    • On Premises
    • Cloud
  • Global Healthcare Chatbots Market, By Application:
    • Symptom Checking
    • Medication Assistance & Guidance
    • Appointment Scheduling
    • Coverage & Claims Management
    • Others
  • Global Healthcare Chatbots Market, By End-Use:
    • Patients
    • Healthcare Providers
    • Insurance Companies
    • Others
  • Global Healthcare Chatbots Market, By Region:
    • Asia-Pacific
      • China
      • Japan
      • South Korea
      • India
      • Singapore
      • Australia
    • North America
      • United States
      • Mexico
      • Canada
    • Europe

§  Russia

§  United Kingdom

§  Italy

§  France

§  Germany

§  Spain

    • South America

§  Brazil

§  Argentina

§  Colombia

§  Chile

o   Middle East & Africa

      • South Africa
      • Saudi Arabia
      • UAE
      • Qatar
      • Egypt

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in global healthcare chatbots market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).
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1.    Product Overview

2.    Research Methodology

3.    Impact of COVID-19 on Global Healthcare Chatbots Market

4.    Executive Summary

5.    Voice of Customers

5.1.  Brand Awareness

5.2.  Brand Satisfaction

5.3.  Chatbots Usage

5.4.  Factors Influencing Purchase Decisions

6.    Global Healthcare Chatbots Market Outlook

6.1.  Market Size & Forecast

6.1.1.     By Value

6.2.  Market Share & Forecast

6.2.1.     By Component (Solutions, Services)

6.2.2.     By Type (Prescriptive Chatbots, Conversational Chatbots, Informative Chatbots, Others)

6.2.3.     By Deployment (On Premises, Cloud)

6.2.4.     By Application (Symptom Checking, Medication Assistance & Guidance, Appointment Scheduling, Coverage & Claims Management, Others)

6.2.5.     By End-Use (Patients, Healthcare Providers, Insurance Companies, Others)

6.2.6.     By Region (Asia-Pacific, North America, Europe, South America, Middle East & Africa)

6.2.7.     By Company (2020)

6.3.  Market Attractiveness Index

7.    Asia-Pacific Healthcare Chatbots Market Outlook

7.1.  Market Size & Forecast

7.1.1.     By Value

7.2.  Market Share & Forecast

7.2.1.     By Component

7.2.2.     By Type

7.2.3.     By Deployment

7.2.4.     By Application

7.2.5.     By End-Use

7.2.6.     By Country (China, Japan, South Korea, India, Singapore, Australia)

7.3.  China Healthcare Chatbots Market Outlook

7.3.1.     Market Size & Forecast

7.3.1.1.         By Value

7.3.2.     Market Share & Forecast

7.3.2.1.         By Component

7.3.2.2.         By Type

7.3.2.3.         By Deployment

7.3.2.4.         By Application

7.3.2.5.         By End-Use

7.4.  Japan Healthcare Chatbots Market Outlook

7.4.1.     Market Size & Forecast

7.4.1.1.         By Value

7.4.2.     Market Share & Forecast

7.4.2.1.         By Component

7.4.2.2.         By Type

7.4.2.3.         By Deployment

7.4.2.4.         By Application

7.4.2.5.         By End-Use

7.5.  South Korea Healthcare Chatbots Market Outlook

7.5.1.     Market Size & Forecast

7.5.1.1.         By Value

7.5.2.     Market Share & Forecast

7.5.2.1.         By Component

7.5.2.2.         By Type

7.5.2.3.         By Deployment

7.5.2.4.         By Application

7.5.2.5.         By End-Use

7.6.  India Healthcare Chatbots Market Outlook

7.6.1.     Market Size & Forecast

7.6.1.1.         By Value

7.6.2.     Market Share & Forecast

7.6.2.1.         By Component

7.6.2.2.         By Type

7.6.2.3.         By Deployment

7.6.2.4.         By Application

7.6.2.5.         By End-Use

7.7.  Singapore Healthcare Chatbots Market Outlook

7.7.1.     Market Size & Forecast

7.7.1.1.         By Value

7.7.2.     Market Share & Forecast

7.7.2.1.         By Component

7.7.2.2.         By Type

7.7.2.3.         By Deployment

7.7.2.4.         By Application

7.7.2.5.         By End-Use

7.8.  Australia Healthcare Chatbots Market Outlook

7.8.1.     Market Size & Forecast

7.8.1.1.         By Value

7.8.2.     Market Share & Forecast

7.8.2.1.         By Component

7.8.2.2.         By Type

7.8.2.3.         By Deployment

7.8.2.4.         By Application

7.8.2.5.         By End-Use

8.    North America Healthcare Chatbots Market Outlook

8.1.  Market Size & Forecast

8.1.1.     By Value

8.2.  Market Share & Forecast

8.2.1.     By Component

8.2.2.     By Type

8.2.3.     By Deployment

8.2.4.     By Application

8.2.5.     By End-Use

8.2.6.     By Country (United States, Mexico, Canada)

8.3.  United States Healthcare Chatbots Market Outlook

8.3.1.     Market Size & Forecast

8.3.1.1.         By Value

8.3.2.     Market Share & Forecast

8.3.2.1.         By Component

8.3.2.2.         By Type

8.3.2.3.         By Deployment

8.3.2.4.         By Application

8.3.2.5.         By End-Use

8.4.  Mexico Healthcare Chatbots Market Outlook

8.4.1.     Market Size & Forecast

8.4.1.1.         By Value

8.4.2.     Market Share & Forecast

8.4.2.1.         By Component

8.4.2.2.         By Type

8.4.2.3.         By Deployment

8.4.2.4.         By Application

8.4.2.5.         By End-Use

8.5.  Canada Healthcare Chatbots Market Outlook

8.5.1.     Market Size & Forecast

8.5.1.1.         By Value

8.5.2.     Market Share & Forecast

8.5.2.1.         By Component

8.5.2.2.         By Type

8.5.2.3.         By Deployment

8.5.2.4.         By Application

8.5.2.5.         By End-Use

9.    Europe Healthcare Chatbots Market Outlook

9.1.  Market Size & Forecast

9.1.1.     By Value

9.2.  Market Share & Forecast

9.2.1.     By Component

9.2.2.     By Type

9.2.3.     By Deployment

9.2.4.     By Application

9.2.5.     By End-Use

9.2.6.     By Country (Russia, United Kingdom, Italy, France, Germany, Spain)

9.3.  Russia Healthcare Chatbots Market Outlook

9.3.1.     Market Size & Forecast

9.3.1.1.         By Value

9.3.2.     Market Share & Forecast

9.3.2.1.         By Component

9.3.2.2.         By Type

9.3.2.3.         By Deployment

9.3.2.4.         By Application

9.3.2.5.         By End-Use

9.4.  United Kingdom Healthcare Chatbots Market Outlook

9.4.1.     Market Size & Forecast

9.4.1.1.         By Value

9.4.2.     Market Share & Forecast

9.4.2.1.         By Component

9.4.2.2.         By Type

9.4.2.3.         By Deployment

9.4.2.4.         By Application

9.4.2.5.         By End-Use

9.5.  Italy Healthcare Chatbots Market Outlook

9.5.1.     Market Size & Forecast

9.5.1.1.         By Value

9.5.2.     Market Share & Forecast

9.5.2.1.         By Component

9.5.2.2.         By Type

9.5.2.3.         By Deployment

9.5.2.4.         By Application

9.5.2.5.         By End-Use

9.6.  France Healthcare Chatbots Market Outlook

9.6.1.     Market Size & Forecast

9.6.1.1.         By Value

9.6.2.     Market Share & Forecast

9.6.2.1.         By Component

9.6.2.2.         By Type

9.6.2.3.         By Deployment

9.6.2.4.         By Application

9.6.2.5.         By End-Use

9.7.  Germany Healthcare Chatbots Market Outlook

9.7.1.     Market Size & Forecast

9.7.1.1.         By Value

9.7.2.     Market Share & Forecast

9.7.2.1.         By Component

9.7.2.2.         By Type

9.7.2.3.         By Deployment

9.7.2.4.         By Application

9.7.2.5.         By End-Use

9.8.  Spain Healthcare Chatbots Market Outlook

9.8.1.     Market Size & Forecast

9.8.1.1.         By Value

9.8.2.     Market Share & Forecast

9.8.2.1.         By Component

9.8.2.2.         By Type

9.8.2.3.         By Deployment

9.8.2.4.         By Application

9.8.2.5.         By End-Use

10.  South America Healthcare Chatbots Market Outlook

10.1.              Market Size & Forecast

10.1.1.  By Value

10.2.              Market Share & Forecast

10.2.1.  By Component

10.2.2.  By Type

10.2.3.  By Deployment

10.2.4.  By Application

10.2.5.  By End-Use

10.2.6.  By Country (Brazil, Argentina, Colombia, Chile)

10.3.              Brazil Healthcare Chatbots Market Outlook

10.3.1.  Market Size & Forecast

10.3.1.1.      By Value

10.3.2.  Market Share & Forecast

10.3.2.1.      By Component

10.3.2.2.      By Type

10.3.2.3.      By Deployment

10.3.2.4.      By Application

10.3.2.5.      By End-Use

10.4.              Argentina Healthcare Chatbots Market Outlook

10.4.1.  Market Size & Forecast

10.4.1.1.      By Value

10.4.2.  Market Share & Forecast

10.4.2.1.      By Component

10.4.2.2.      By Type

10.4.2.3.      By Deployment

10.4.2.4.      By Application

10.4.2.5.      By End-Use

10.5.              Colombia Healthcare Chatbots Market Outlook

10.5.1.  Market Size & Forecast

10.5.1.1.      By Value

10.5.2.  Market Share & Forecast

10.5.2.1.      By Component

10.5.2.2.      By Type

10.5.2.3.      By Deployment

10.5.2.4.      By Application

10.5.2.5.      By End-Use

10.6.              Chile Healthcare Chatbots Market Outlook

10.6.1.  Market Size & Forecast

10.6.1.1.      By Value

10.6.2.  Market Share & Forecast

10.6.2.1.      By Component

10.6.2.2.      By Type

10.6.2.3.      By Deployment

10.6.2.4.      By Application

10.6.2.5.      By End-Use

11.  Middle East & Africa Healthcare Chatbots Market Outlook

11.1.              Market Size & Forecast

11.1.1.  By Value

11.2.              Market Share & Forecast

11.2.1.  By Component

11.2.2.  By Technology

11.2.3.  By Deployment

11.2.4.  By Function

11.2.5.  By End-Use

11.2.6.  By Country (South Africa, Saudi Arabia, UAE, Qatar, Egypt)

11.3.              South Africa Healthcare Chatbots Market Outlook

11.3.1.  Market Size & Forecast

11.3.1.1.      By Value

11.3.2.  Market Share & Forecast

11.3.2.1.      By Component

11.3.2.2.      By Type