Global speech analytics market is  projected to grow at a CAGR of over 10% during 2020 - 2025. Growth in the market is driven by rising adoption of analytical solutions by agencies and corporates. However, high investment cost and complex application system integration are negatively impacting the market growth. Moreover, integrating speech analytic tools with predictive analytics is expensive and further restricts the growth of market. The global speech analytics market is segmented based on component, deployment, organization, application, end-user, and region. Based on component, the market can be categorized into service and solution. The service segment is expected to dominate the market over the next few years.

Based on end-user, the market can be fragmented into BFSI, Government & Defense, Retail and eCommerce, Travel and Hospitality, Healthcare and Life Sciences, Energy and Utilities, Media and Entertainment, Travel and Hospitality, Telecommunications and IT, and Others. In 2019, Telecommunications and IT segment accounted for the largest market share, followed by BFSI and Healthcare & Life Sciences segments.

Regionally, the speech analytics market has been segmented into Asia-Pacific, North America, South America, Europe, and Middle East & Africa. Among these regions, North America is expected to dominate the global speech analytics market majorly due to increasing improvements in the region’s IT infrastructure.

The major players operating in the global speech analytics market include ASC Technologies, Avaya Inc, Calabrio Inc., Call Miner, Clarabridge, GemaTech Ltd, Genesys, New Voice Media, Nice Systems, OnviSource Inc, and Verint, among others. Major companies are developing advanced technologies in order to stay competitive in the market. Other competitive strategies include mergers & acquisitions.

Years considered for this report:

Historical Years: 2015 - 2018

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2021 - 2025

Objective of the Study:

  • To analyze and estimate the market size of global speech analytics market from 2015 to 2018.
  • To estimate and forecast the market size of global speech analytics market from 2019 to 2025.
  • To classify and forecast global speech analytics market-based component, deployment, organization, application, end-users, company and regional distribution.
  • To identify dominant region or segment in the global speech analytics market.
  • To identify drivers and challenges for global speech analytics market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global speech analytics market.
  • To identify and analyze the profile of leading players operating in global speech analytics market.
  • To identify key sustainable strategies adopted by market players in global speech analytics market.

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TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research.

TechSci Research calculated the market size of global Speech Analytics market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of different segments for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.

Key Target Audience:

  • Speech Analytics players and other stakeholders
  • Government bodies such as regulating authorities and policy makers
  • Organizations, forums, and alliances related to speech analytics
  • Market research and consulting firms

The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, suppliers and partners, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

Report Scope:

In this report, global speech analytics market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • Market, By Component:
    • Service
    • Solution
  • Market, By Deployment:
    • Cloud
    • On-premises
  • Market, By Organization Component:
    • SMEs
    • Large Enterprises
  • Market, By Application:
    • Call monitoring
    • Customer Experience Management
    • Agent Performance Monitoring
    • Sales Performance Management
    • Competitive Intelligence
    • Risk and Compliance Management
    • Others
  • Market, By End-user:
    • BFSI
    • Telecommunications and IT
    • Government & Defense
    • Retail and eCommerce
    • Travel and Hospitality
    • Healthcare and Life Sciences
    • Energy and Utilities
    • Media and Entertainment
    • Travel and Hospitality
    • Others
  • Market, By Region:
    • North America
      • United States
      • Canada
      • Mexico
    • Europe
      • Germany
      • France
      • United Kingdom
      • Italy
      • Spain
    • Asia-Pacific
      • China
      • Japan
      • India
      • Philippines
      • South Korea
    • Middle East & Africa
      • South Africa
      • Saudi Arabia
      • UAE
      • Kuwait
    • South America
      • Brazil
      • Argentina
      • Colombia

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in global Speech Analytics market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).


In case you don’t find what you are looking for, please get in touch with our custom research team at sales@techsciresearch.com

1.    Product Overview

2.    Research Methodology

3.    Impact of COVID-19 on Global Speech Analytics Market

4.    Executive Summary

5.    Voice of Customer

5.1.  Brand Awareness (Aided/Unaided)

5.2.  Product Awareness

5.3.  Organization Component Satisfaction Analysis

5.4.  Unmet Needs/Challenges

6.    Global Speech Analytics Market Outlook

6.1.  Market Size & Forecast

6.1.1.     By Value

6.2.  Market Share & Forecast

6.2.1.     By Component (Solution, Service)

6.2.2.     By Deployment Mode (On-Premises v/s Cloud)

6.2.3.     By Organization Component (SMEs, Large Enterprise)

6.2.4.     By Application (Call monitoring, Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk and Compliance Management, Others)

6.2.5.     By End User (BFSI, Government & Defense, Retail and eCommerce, Travel and Hospitality, Healthcare and Life Sciences, Energy and Utilities, Media and Entertainment, Travel and Hospitality, Telecommunications and IT, Others)

6.2.6.     By Company (2019)

6.2.7.     By Region

6.3.  Product Market Map

7.    Asia-Pacific Speech Analytics Market Outlook

7.1.  Market Size & Forecast          

7.1.1.     By Value

7.2.  Market Share & Forecast

7.2.1.     By Component

7.2.2.     By Deployment

7.2.3.     By Organization Component

7.2.4.     By Application

7.2.5.     By End User

7.2.6.     By Country

7.3.  Asia-Pacific: Country Analysis

7.3.1.     China Speech Analytics Market Outlook

7.3.1.1.         Market Size & Forecast

7.3.1.1.1.             By Value

7.3.1.2.         Market Share & Forecast

7.3.1.2.1.             By Component

7.3.1.2.2.             By Deployment

7.3.1.2.3.             By Application

7.3.1.2.4.             By End User

7.3.2.     India Speech Analytics Market Outlook

7.3.2.1.         Market Size & Forecast

7.3.2.1.1.             By Value

7.3.2.2.         Market Share & Forecast

7.3.2.2.1.             By Component

7.3.2.2.2.             By Deployment

7.3.2.2.3.             By Application

7.3.2.2.4.             By End User

7.3.3.     Philippines Speech Analytics Market Outlook

7.3.3.1.         Market Size & Forecast

7.3.3.1.1.             By Value

7.3.3.2.         Market Share & Forecast

7.3.3.2.1.             By Component

7.3.3.2.2.             By Deployment

7.3.3.2.3.             By Application

7.3.3.2.4.             By End User

7.3.4.     Japan Speech Analytics Market Outlook

7.3.4.1.         Market Size & Forecast

7.3.4.1.1.             By Value

7.3.4.2.         Market Share & Forecast

7.3.4.2.1.             By Component

7.3.4.2.2.             By Deployment

7.3.4.2.3.             By Application

7.3.4.2.4.             By End User

7.3.5.     South Korea Speech Analytics Market Outlook

7.3.5.1.         Market Size & Forecast

7.3.5.1.1.             By Value

7.3.5.2.         Market Share & Forecast

7.3.5.2.1.             By Component

7.3.5.2.2.             By Deployment

7.3.5.2.3.             By Application

7.3.5.2.4.             By End User

8.    Europe Speech Analytics Market Outlook

8.1.  Market Size & Forecast          

8.1.1.     By Value

8.2.  Market Share & Forecast

8.2.1.     By Component

8.2.2.     By Deployment

8.2.3.     By Organization Component

8.2.4.     By Application

8.2.5.     By End User

8.2.6.     By Country

8.3.  Europe: Country Analysis

8.3.1.     France Speech Analytics Market Outlook

8.3.1.1.         Market Size & Forecast

8.3.1.1.1.             By Value

8.3.1.2.         Market Share & Forecast

8.3.1.2.1.             By Component

8.3.1.2.2.             By Deployment

8.3.1.2.3.             By Application

8.3.1.2.4.             By End User

8.3.2.     Germany Speech Analytics Market Outlook

8.3.2.1.         Market Size & Forecast

8.3.2.1.1.             By Value

8.3.2.2.         Market Share & Forecast

8.3.2.2.1.             By Component

8.3.2.2.2.             By Deployment

8.3.2.2.3.             By Application

8.3.2.2.4.             By End User

8.3.3.     United Kingdom Speech Analytics Market Outlook

8.3.3.1.         Market Size & Forecast

8.3.3.1.1.             By Value

8.3.3.2.         Market Share & Forecast

8.3.3.2.1.             By Component

8.3.3.2.2.             By Deployment

8.3.3.2.3.             By Application

8.3.3.2.4.             By End User

8.3.4.     Italy Speech Analytics Market Outlook

8.3.4.1.         Market Size & Forecast

8.3.4.1.1.             By Value

8.3.4.2.         Market Share & Forecast

8.3.4.2.1.             By Component

8.3.4.2.2.             By Deployment

8.3.4.2.3.             By Application

8.3.4.2.4.             By End User

8.3.5.     Spain Speech Analytics Market Outlook

8.3.5.1.         Market Size & Forecast

8.3.5.1.1.             By Value

8.3.5.2.         Market Share & Forecast

8.3.5.2.1.             By Component

8.3.5.2.2.             By Deployment

8.3.5.2.3.             By Application

8.3.5.2.4.             By End User

9.    North America Speech Analytics Market Outlook

9.1.  Market Size & Forecast          

9.1.1.     By Value

9.2.  Market Share & Forecast

9.2.1.     By Component

9.2.2.     By Deployment

9.2.3.     By Organization Component

9.2.4.     By Application

9.2.5.     By End User

9.2.6.     By Country

9.3.  North America: Country Analysis

9.3.1.     United States Speech Analytics Market Outlook

9.3.1.1.         Market Size & Forecast

9.3.1.1.1.             By Value

9.3.1.2.         Market Share & Forecast

9.3.1.2.1.             By Component

9.3.1.2.2.             By Deployment

9.3.1.2.3.             By Application

9.3.1.2.4.             By End User

9.3.2.     Mexico Speech Analytics Market Outlook

9.3.2.1.         Market Size & Forecast

9.3.2.1.1.             By Value

9.3.2.2.         Market Share & Forecast

9.3.2.2.1.             By Component

9.3.2.2.2.             By Deployment

9.3.2.2.3.             By Application

9.3.2.2.4.             By End User

9.3.3.     Canada Speech Analytics Market Outlook

9.3.3.1.         Market Size & Forecast

9.3.3.1.1.             By Value

9.3.3.2.         Market Share & Forecast

9.3.3.2.1.             By Component

9.3.3.2.2.             By Deployment

9.3.3.2.3.             By Application

9.3.3.2.4.             By End User

10.  South America Speech Analytics Market Outlook

10.1.              Market Size & Forecast

10.1.1.  By Value

10.2.              Market Share & Forecast

10.2.1.  By Component

10.2.2.  By Deployment

10.2.3.  By Organization Component

10.2.4.  By Application

10.2.5.  By End User

10.2.6.  By Country

10.3.              South America: Country Analysis

10.3.1.  Brazil Speech Analytics Market Outlook

10.3.1.1.      Market Size & Forecast

10.3.1.1.1.           By Value

10.3.1.2.      Market Share & Forecast

10.3.1.2.1.           By Component

10.3.1.2.2.           By Deployment

10.3.1.2.3.           By Application

10.3.1.2.4.           By End User

10.3.2.  Argentina Speech Analytics Market Outlook

10.3.2.1.      Market Size & Forecast

10.3.2.1.1.           By Value

10.3.2.2.      Market Share & Forecast

10.3.2.2.1.           By Component

10.3.2.2.2.           By Deployment

10.3.2.2.3.           By Application

10.3.2.2.4.           By End User

10.3.3.  Colombia Speech Analytics Market Outlook

10.3.3.1.      Market Size & Forecast

10.3.3.1.1.           By Value

10.3.3.2.      Market Share & Forecast

10.3.3.2.1.           By Component

10.3.3.2.2.           By Deployment

10.3.3.2.3.           By Application

10.3.3.2.4.           By End User

11.  Middle East and Africa Speech Analytics Market Outlook

11.1.              Market Size & Forecast

11.1.1.  By Value

11.2.              Market Share & Forecast

11.2.1.  By Component

11.2.2.  By Deployment

11.2.3.  By Organization Component

11.2.4.  By Application

11.2.5.  By End User

11.2.6.  By Country

11.3.              MEA: Country Analysis

11.3.1.  South Africa Speech Analytics Market Outlook

11.3.1.1.      Market Size & Forecast

11.3.1.1.1.           By Value

11.3.1.2.      Market Share & Forecast

11.3.1.2.1.           By Component

11.3.1.2.2.           By Deployment

11.3.1.2.3.           By Application

11.3.1.2.4.           By End User

11.3.2.  Saudi Arabia Speech Analytics Market Outlook

11.3.2.1.      Market Size & Forecast

11.3.2.1.1.           By Value

11.3.2.2.      Market Share & Forecast

11.3.2.2.1.           By Component

11.3.2.2.2.           By Deployment

11.3.2.2.3.           By Application

11.3.2.2.4.           By End User

11.3.3.  UAE Speech Analytics Market Outlook

11.3.3.1.      Market Size & Forecast

11.3.3.1.1.           By Value

11.3.3.2.      Market Share & Forecast

11.3.3.2.1.           By Component

11.3.3.2.2.           By Deployment

11.3.3.2.3.           By Application

11.3.3.2.4.           By End User

11.3.4.  Kuwait Speech Analytics Market Outlook

11.3.4.1.      Market Size & Forecast

11.3.4.1.1.           By Value

11.3.4.2.      Market Share & Forecast

11.3.4.2.1.           By Component

11.3.4.2.2.           By Deployment

11.3.4.2.3.           By Application

11.3.4.2.4.           By End User

12.  Market Dynamics

12.1.              Drivers

12.2.              Challenges

13.  Market Trends & Developments

14.  Competitive Landscape

14.1.              ASC Technologies

14.2.              Avaya, Inc

14.3.              Calabrio, Inc

14.4.              Call Miner

14.5.              Clarabridge

14.6.              GemaTech Ltd

14.7.              Genesys

14.8.              New Voice Media

14.9.              Nice Systems

14.10.            OnviSource, Inc

14.11.            Verint Systems

15. Strategic Recommendations

In case you don’t find what you are looking for, please get in touch with our custom research team at sales@techsciresearch.com
  • List of Figures

     

    Figure 1: Global Speech Analytics Market Size, By Value, 2015-2025F (USD Million)