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Report Description

Report Description

Key Insights

Details

Forecast Period

2026 - 2031

Market Size (2025)

USD 11.74 Billion

CAGR (2026-2031)

8.19%

Fastest Growing Segment

Mental-health visits

Largest Market

North America

Market Size (2031)

USD 18.83 Billion

Market Overview

The Global Non-Emergency Medical Transportation Market is expected to grow from USD 11.74 Billion in 2025 to USD 18.83 Billion by 2031 at a 8.19% CAGR. Non-emergency medical transportation (NEMT) encompasses scheduled services facilitating patient movement to and from healthcare appointments when emergency intervention is unnecessary. The market's expansion is driven by a growing global aging population and the increasing prevalence of chronic diseases requiring consistent medical access. Additionally, expanding healthcare accessibility initiatives and comprehensive insurance coverage significantly bolster demand.

A considerable challenge impeding market growth is the acute shortage of qualified NEMT professionals and drivers, coupled with the intricate web of regulatory compliance requirements that vary across jurisdictions. According to the Non-Emergency Medical Transportation Accreditation Commission (NEMTAC), in 2024, 2,409 students across the United States were certified in NEMT professional development, indicating an ongoing need for trained personnel to meet operational demands.

Key Market Drivers

Aging Demographics Drive NEMT Demand
The aging population demographics represent a primary driving force within the Global Non-Emergency Medical Transportation Market. As individuals live longer, the likelihood of requiring consistent medical attention for age-related conditions increases, directly translating into a greater demand for NEMT services. This demographic shift necessitates robust support systems to ensure older adults can access necessary healthcare appointments. According to the World Health Organization, in October 2026, in its midpoint report on the UN Decade of Healthy Ageing, more than half of nations now have national long-term care policies, an increase from 49% in 2023 to 56.7%. Such policy development underscores the growing recognition of and investment in services that facilitate healthcare access for the elderly, including non-emergency transportation.

Chronic Disease Burden and Recurring NEMT Needs
The rising prevalence of chronic diseases is another critical factor fueling the expansion of the Global Non-Emergency Medical Transportation Market. Conditions such as diabetes, heart disease, and kidney failure often necessitate frequent and regular medical appointments for monitoring, treatment, and therapy. Without reliable transportation, patients with chronic conditions face significant barriers to adhering to their treatment plans, which can lead to worse health outcomes and increased emergency care utilization. According to RouteGenie, in April 2026, in its 'NEMT Industry Trends: What's Changing in 2026 and Beyond' article, approximately 555,000 Americans are on dialysis, with each individual requiring three round trips per week. This consistent need for transportation for recurring treatments highlights a substantial and steady demand segment for NEMT providers. Overall, according to KFF, in 2024, Medicaid spent $4.65 billion on NEMT services.

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Key Market Challenges

Workforce Shortage Limits Market Growth and Patient Access
An acute shortage of qualified Non-Emergency Medical Transportation professionals and drivers significantly hampers the growth of the global market. This scarcity directly limits the operational capacity of service providers, making it increasingly difficult to meet the rising demand for patient transport. Consequently, patients often experience extended wait times and potential delays in reaching essential healthcare appointments, which can compromise treatment adherence and overall health outcomes, particularly for individuals requiring frequent, scheduled medical interventions.

Reimbursement Pressures and Rural Exit Risks
The impact of this workforce deficit is intensified by prevailing operational constraints. According to the Non-Emergency Medical Transportation Accreditation Commission's 2026 Rate and Cost Survey, 65 to 70% of providers reported that current reimbursement rates are barely sustainable. This financial pressure restricts the ability of NEMT companies to offer competitive compensation and benefits, thereby impeding efforts to attract and retain a stable and qualified workforce. Furthermore, approximately 60% of rural providers anticipate exiting the market if current conditions persist, which would severely diminish service availability in critical geographic areas.

Key Market Trends

Value-based care reshapes NEMT toward outcomes and prevention
The shift towards value-based care models is profoundly influencing the non-emergency medical transportation market. This trend moves away from traditional fee-for-service arrangements, incentivizing NEMT providers to focus on patient outcomes, care coordination, and cost reduction across the healthcare continuum. As NEMT services become integrated into broader care plans, providers are expected to demonstrate their impact on reducing expensive adverse events and improving patient adherence to treatment. This necessitates a greater emphasis on reliability and quality of service, transforming NEMT into a critical component of preventative care and chronic disease management. According to Bambi, in August 2025, reliable transportation reduces hospital readmissions by 15%, highlighting NEMT's direct contribution to value-based objectives.

Interoperability and EHR integration enhance efficiency and coordination
Seamless interoperability with healthcare systems represents another pivotal trend. This involves the integration of NEMT operational platforms with electronic health records and other health information exchanges. Enhanced interoperability allows for the real-time sharing of crucial patient data, such as appointment schedules, mobility requirements, and discharge information, thereby improving the efficiency and accuracy of transportation services. This technological convergence minimizes administrative overhead, reduces communication gaps between NEMT providers and healthcare facilities, and ultimately contributes to safer and more coordinated patient journeys. According to H&M Transport, in October 2025, integrated EHR systems streamline scheduling and dispatch operations for medical transport providers, improving on-time performance by up to 35%.

Segmental Insights

Mental-health visits: fastest-growing NEMT segment driven by awareness and expanded behavioral health coverage.
The key segmental insight for the Global Non-Emergency Medical Transportation Market highlights mental-health visits as the fastest-growing application. This rapid expansion is primarily driven by increasing societal awareness of mental health issues and a corresponding rise in demand for accessible treatment. Expanded insurance coverage for behavioral health appointments, influenced by state-level parity legislation and federal guidelines such as those from the Centers for Medicare & Medicaid Services, further reduces transportation barriers for individuals. Providing reliable non-emergency medical transportation is crucial for ensuring consistent access to care, thereby reducing missed appointments and fostering improved treatment adherence and patient well-being.

Regional Insights

North America Dominates the NEMT Market Through Infrastructure, Coverage, and Coordination
North America dominates the global Non-Emergency Medical Transportation market, primarily driven by its mature healthcare infrastructure and comprehensive insurance frameworks. Robust reimbursement policies, notably through government programs such as Medicaid and Medicare Advantage, ensure extensive coverage for transportation services. The region also exhibits a significant prevalence of chronic diseases and a substantial aging demographic, both contributing to a consistent demand for non-emergency medical appointments. Furthermore, advanced care coordination models and the widespread integration of organized NEMT providers contribute to the market's strong performance, ensuring patient access to crucial healthcare services and reducing missed appointments.

Recent Developments

  • In March 2025, SafeRide Health initiated a collaboration with Community First Health Plans to provide non-emergency medical transportation (NEMT) services for Community First's Medicaid and Medicare members. Commencing April 1, 2025, this partnership focused on enhancing the member experience by ensuring reliable transportation to essential healthcare appointments, including visits to doctors, dentists, hospitals, and pharmacies. SafeRide Health's role was to manage these NEMT services, offering both ambulatory and wheelchair-accessible transportation options. This strategic collaboration aimed to remove transportation barriers, thereby improving access to vital medical care for beneficiaries.
  • In January 2025, American Logistics collaborated with Rackspace Technology to launch a customized, cloud-native AWS environment, establishing a new Non-Emergency Medical Transportation (NEMT) platform. This partnership aimed to enhance efficiency and customer experience by modernizing American Logistics' enterprise operations. The state-of-the-art platform was developed to reimagine healthcare transportation capabilities, particularly for Medicare and Medicaid beneficiaries who rely on NEMT services. This initiative provided a scalable cloud solution designed to manage complex transportation logistics, from eligibility verification to regulatory compliance, ensuring improved access to care.
  • In April 2024, iCabbi introduced its Move AI product in North America, marking a significant advancement for the non-emergency medical transportation sector. This new NEMT solution, built on the integration of iCabbi with Moovex, featured advanced route optimization and shared ride capabilities. The company invested considerably in its research and development for over 18 months to create a solution tailored for fleets to enhance their medical transportation offerings and scale operations effectively. Move AI was designed to transform how non-emergency medical transportation is managed, catering to a strong demand for more efficient and adaptable services.
  • In January 2024, Flip CX launched a new voice automation solution specifically designed for the healthcare transportation industry. This innovative product was developed through close collaboration with various Non-Emergency Medical Transportation (NEMT) brokers, aiming to streamline call operations. The voice automation system is capable of handling over half of all caller interactions independently, including scheduling trips, modifying existing bookings, and managing transportation provider changes. This development allowed NEMT brokers, health plans, and providers to achieve quicker return on investment by improving patient care and enhancing operational efficiency within their respective non-emergency medical transportation services.

Key Market Players

  • Transdev
  • LineLine EMS
  • LogistiCare
  • MTM, Inc.
  • ModivCare
  • GoGoGrandparent
  • Alivi
  • SafeRide Health
  • Prairie Hills Transit
  • Access2Care

By Vehicle Type (Value)

By Payment Type (Value)

By Application (Value)

By End User (Value)

By Region

  • Wheelchair-enabled Vans
  • Ambulatory Vans
  • Stretcher Vehicles
  • Hybrid & Electric NEMT Vehicles
  • Medicaid
  • Medicare
  • Private Insurance
  • Out-of-Pocket
  • Managed Care Organizations
  • Dialysis
  • Routine Doctor Visits
  • Mental Health Appointments
  • Physical Therapy & Rehabilitation
  • Chemotherapy & Radiation Sessions
  • Specialized Testing & Imaging
  • Others
  • Hospitals
  • Nursing Care Centers
  • Assisted Living Facilities
  • Home Healthcare Settings
  • Individual Patients
  • North America
  • Europe
  • Asia Pacific
  • South America
  • Middle East & Africa

Report Scope:

In this report, the Global Non-Emergency Medical Transportation Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

  • Non-Emergency Medical Transportation Market, By Vehicle Type (Value):
  • Wheelchair-enabled Vans
  • Ambulatory Vans
  • Stretcher Vehicles
  • Hybrid & Electric NEMT Vehicles
  • Non-Emergency Medical Transportation Market, By Payment Type (Value):
  • Medicaid
  • Medicare
  • Private Insurance
  • Out-of-Pocket
  • Managed Care Organizations
  • Non-Emergency Medical Transportation Market, By Application (Value):
  • Dialysis
  • Routine Doctor Visits
  • Mental Health Appointments
  • Physical Therapy & Rehabilitation
  • Chemotherapy & Radiation Sessions
  • Specialized Testing & Imaging
  • Others
  • Non-Emergency Medical Transportation Market, By End User (Value):
  • Hospitals
  • Nursing Care Centers
  • Assisted Living Facilities
  • Home Healthcare Settings
  • Individual Patients
  • Non-Emergency Medical Transportation Market, By Region:
  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Non-Emergency Medical Transportation Market.

Available Customizations:

Global Non-Emergency Medical Transportation Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Global Non-Emergency Medical Transportation Market is an upcoming report to be released soon. If you wish an early delivery of this report or want to confirm the date of release, please contact us at sales@techsciresearch.com

Table of content

Table of content

1.    Product Overview

1.1.  Market Definition

1.2.  Scope of the Market

1.2.1.  Markets Covered

1.2.2.  Years Considered for Study

1.2.3.  Key Market Segmentations

2.    Research Methodology

2.1.  Objective of the Study

2.2.  Baseline Methodology

2.3.  Key Industry Partners

2.4.  Major Association and Secondary Sources

2.5.  Forecasting Methodology

2.6.  Data Triangulation & Validation

2.7.  Assumptions and Limitations

3.    Executive Summary

3.1.  Overview of the Market

3.2.  Overview of Key Market Segmentations

3.3.  Overview of Key Market Players

3.4.  Overview of Key Regions/Countries

3.5.  Overview of Market Drivers, Challenges, Trends

4.    Voice of Customer

5.    Global Non-Emergency Medical Transportation Market Outlook

5.1.  Market Size & Forecast

5.1.1.  By Value

5.2.  Market Share & Forecast

5.2.1.  By Vehicle Type (Value) (Wheelchair-enabled Vans, Ambulatory Vans, Stretcher Vehicles, Hybrid & Electric NEMT Vehicles)

5.2.2.  By Payment Type (Value) (Medicaid, Medicare, Private Insurance, Out-of-Pocket, Managed Care Organizations)

5.2.3.  By Application (Value) (Dialysis, Routine Doctor Visits, Mental Health Appointments, Physical Therapy & Rehabilitation, Chemotherapy & Radiation Sessions, Specialized Testing & Imaging, Others)

5.2.4.  By End User (Value) (Hospitals, Nursing Care Centers, Assisted Living Facilities, Home Healthcare Settings, Individual Patients)

5.2.5.  By Region

5.2.6.  By Company (2025)

5.3.  Market Map

6.    North America Non-Emergency Medical Transportation Market Outlook

6.1.  Market Size & Forecast

6.1.1.  By Value

6.2.  Market Share & Forecast

6.2.1.  By Vehicle Type (Value)

6.2.2.  By Payment Type (Value)

6.2.3.  By Application (Value)

6.2.4.  By End User (Value)

6.2.5.  By Country

6.3.    North America: Country Analysis

6.3.1.    United States Non-Emergency Medical Transportation Market Outlook

6.3.1.1.  Market Size & Forecast

6.3.1.1.1.  By Value

6.3.1.2.  Market Share & Forecast

6.3.1.2.1.  By Vehicle Type (Value)

6.3.1.2.2.  By Payment Type (Value)

6.3.1.2.3.  By Application (Value)

6.3.1.2.4.  By End User (Value)

6.3.2.    Canada Non-Emergency Medical Transportation Market Outlook

6.3.2.1.  Market Size & Forecast

6.3.2.1.1.  By Value

6.3.2.2.  Market Share & Forecast

6.3.2.2.1.  By Vehicle Type (Value)

6.3.2.2.2.  By Payment Type (Value)

6.3.2.2.3.  By Application (Value)

6.3.2.2.4.  By End User (Value)

6.3.3.    Mexico Non-Emergency Medical Transportation Market Outlook

6.3.3.1.  Market Size & Forecast

6.3.3.1.1.  By Value

6.3.3.2.  Market Share & Forecast

6.3.3.2.1.  By Vehicle Type (Value)

6.3.3.2.2.  By Payment Type (Value)

6.3.3.2.3.  By Application (Value)

6.3.3.2.4.  By End User (Value)

7.    Europe Non-Emergency Medical Transportation Market Outlook

7.1.  Market Size & Forecast

7.1.1.  By Value

7.2.  Market Share & Forecast

7.2.1.  By Vehicle Type (Value)

7.2.2.  By Payment Type (Value)

7.2.3.  By Application (Value)

7.2.4.  By End User (Value)

7.2.5.  By Country

7.3.    Europe: Country Analysis

7.3.1.    Germany Non-Emergency Medical Transportation Market Outlook

7.3.1.1.  Market Size & Forecast

7.3.1.1.1.  By Value

7.3.1.2.  Market Share & Forecast

7.3.1.2.1.  By Vehicle Type (Value)

7.3.1.2.2.  By Payment Type (Value)

7.3.1.2.3.  By Application (Value)

7.3.1.2.4.  By End User (Value)

7.3.2.    France Non-Emergency Medical Transportation Market Outlook

7.3.2.1.  Market Size & Forecast

7.3.2.1.1.  By Value

7.3.2.2.  Market Share & Forecast

7.3.2.2.1.  By Vehicle Type (Value)

7.3.2.2.2.  By Payment Type (Value)

7.3.2.2.3.  By Application (Value)

7.3.2.2.4.  By End User (Value)

7.3.3.    United Kingdom Non-Emergency Medical Transportation Market Outlook

7.3.3.1.  Market Size & Forecast

7.3.3.1.1.  By Value

7.3.3.2.  Market Share & Forecast

7.3.3.2.1.  By Vehicle Type (Value)

7.3.3.2.2.  By Payment Type (Value)

7.3.3.2.3.  By Application (Value)

7.3.3.2.4.  By End User (Value)

7.3.4.    Italy Non-Emergency Medical Transportation Market Outlook

7.3.4.1.  Market Size & Forecast

7.3.4.1.1.  By Value

7.3.4.2.  Market Share & Forecast

7.3.4.2.1.  By Vehicle Type (Value)

7.3.4.2.2.  By Payment Type (Value)

7.3.4.2.3.  By Application (Value)

7.3.4.2.4.  By End User (Value)

7.3.5.    Spain Non-Emergency Medical Transportation Market Outlook

7.3.5.1.  Market Size & Forecast

7.3.5.1.1.  By Value

7.3.5.2.  Market Share & Forecast

7.3.5.2.1.  By Vehicle Type (Value)

7.3.5.2.2.  By Payment Type (Value)

7.3.5.2.3.  By Application (Value)

7.3.5.2.4.  By End User (Value)

8.    Asia Pacific Non-Emergency Medical Transportation Market Outlook

8.1.  Market Size & Forecast

8.1.1.  By Value

8.2.  Market Share & Forecast

8.2.1.  By Vehicle Type (Value)

8.2.2.  By Payment Type (Value)

8.2.3.  By Application (Value)

8.2.4.  By End User (Value)

8.2.5.  By Country

8.3.    Asia Pacific: Country Analysis

8.3.1.    China Non-Emergency Medical Transportation Market Outlook

8.3.1.1.  Market Size & Forecast

8.3.1.1.1.  By Value

8.3.1.2.  Market Share & Forecast

8.3.1.2.1.  By Vehicle Type (Value)

8.3.1.2.2.  By Payment Type (Value)

8.3.1.2.3.  By Application (Value)

8.3.1.2.4.  By End User (Value)

8.3.2.    India Non-Emergency Medical Transportation Market Outlook

8.3.2.1.  Market Size & Forecast

8.3.2.1.1.  By Value

8.3.2.2.  Market Share & Forecast

8.3.2.2.1.  By Vehicle Type (Value)

8.3.2.2.2.  By Payment Type (Value)

8.3.2.2.3.  By Application (Value)

8.3.2.2.4.  By End User (Value)

8.3.3.    Japan Non-Emergency Medical Transportation Market Outlook

8.3.3.1.  Market Size & Forecast

8.3.3.1.1.  By Value

8.3.3.2.  Market Share & Forecast

8.3.3.2.1.  By Vehicle Type (Value)

8.3.3.2.2.  By Payment Type (Value)

8.3.3.2.3.  By Application (Value)

8.3.3.2.4.  By End User (Value)

8.3.4.    South Korea Non-Emergency Medical Transportation Market Outlook

8.3.4.1.  Market Size & Forecast

8.3.4.1.1.  By Value

8.3.4.2.  Market Share & Forecast

8.3.4.2.1.  By Vehicle Type (Value)

8.3.4.2.2.  By Payment Type (Value)

8.3.4.2.3.  By Application (Value)

8.3.4.2.4.  By End User (Value)

8.3.5.    Australia Non-Emergency Medical Transportation Market Outlook

8.3.5.1.  Market Size & Forecast

8.3.5.1.1.  By Value

8.3.5.2.  Market Share & Forecast

8.3.5.2.1.  By Vehicle Type (Value)

8.3.5.2.2.  By Payment Type (Value)

8.3.5.2.3.  By Application (Value)

8.3.5.2.4.  By End User (Value)

9.    Middle East & Africa Non-Emergency Medical Transportation Market Outlook

9.1.  Market Size & Forecast

9.1.1.  By Value

9.2.  Market Share & Forecast

9.2.1.  By Vehicle Type (Value)

9.2.2.  By Payment Type (Value)

9.2.3.  By Application (Value)

9.2.4.  By End User (Value)

9.2.5.  By Country

9.3.    Middle East & Africa: Country Analysis

9.3.1.    Saudi Arabia Non-Emergency Medical Transportation Market Outlook

9.3.1.1.  Market Size & Forecast

9.3.1.1.1.  By Value

9.3.1.2.  Market Share & Forecast

9.3.1.2.1.  By Vehicle Type (Value)

9.3.1.2.2.  By Payment Type (Value)

9.3.1.2.3.  By Application (Value)

9.3.1.2.4.  By End User (Value)

9.3.2.    UAE Non-Emergency Medical Transportation Market Outlook

9.3.2.1.  Market Size & Forecast

9.3.2.1.1.  By Value

9.3.2.2.  Market Share & Forecast

9.3.2.2.1.  By Vehicle Type (Value)

9.3.2.2.2.  By Payment Type (Value)

9.3.2.2.3.  By Application (Value)

9.3.2.2.4.  By End User (Value)

9.3.3.    South Africa Non-Emergency Medical Transportation Market Outlook

9.3.3.1.  Market Size & Forecast

9.3.3.1.1.  By Value

9.3.3.2.  Market Share & Forecast

9.3.3.2.1.  By Vehicle Type (Value)

9.3.3.2.2.  By Payment Type (Value)

9.3.3.2.3.  By Application (Value)

9.3.3.2.4.  By End User (Value)

10.    South America Non-Emergency Medical Transportation Market Outlook

10.1.  Market Size & Forecast

10.1.1.  By Value

10.2.  Market Share & Forecast

10.2.1.  By Vehicle Type (Value)

10.2.2.  By Payment Type (Value)

10.2.3.  By Application (Value)

10.2.4.  By End User (Value)

10.2.5.  By Country

10.3.    South America: Country Analysis

10.3.1.    Brazil Non-Emergency Medical Transportation Market Outlook

10.3.1.1.  Market Size & Forecast

10.3.1.1.1.  By Value

10.3.1.2.  Market Share & Forecast

10.3.1.2.1.  By Vehicle Type (Value)

10.3.1.2.2.  By Payment Type (Value)

10.3.1.2.3.  By Application (Value)

10.3.1.2.4.  By End User (Value)

10.3.2.    Colombia Non-Emergency Medical Transportation Market Outlook

10.3.2.1.  Market Size & Forecast

10.3.2.1.1.  By Value

10.3.2.2.  Market Share & Forecast

10.3.2.2.1.  By Vehicle Type (Value)

10.3.2.2.2.  By Payment Type (Value)

10.3.2.2.3.  By Application (Value)

10.3.2.2.4.  By End User (Value)

10.3.3.    Argentina Non-Emergency Medical Transportation Market Outlook

10.3.3.1.  Market Size & Forecast

10.3.3.1.1.  By Value

10.3.3.2.  Market Share & Forecast

10.3.3.2.1.  By Vehicle Type (Value)

10.3.3.2.2.  By Payment Type (Value)

10.3.3.2.3.  By Application (Value)

10.3.3.2.4.  By End User (Value)

11.    Market Dynamics

11.1.  Drivers

11.2.  Challenges

12.    Market Trends & Developments

12.1.  Merger & Acquisition (If Any)

12.2.  Product Launches (If Any)

12.3.  Recent Developments

13.    Global Non-Emergency Medical Transportation Market: SWOT Analysis

14.    Porter's Five Forces Analysis

14.1.  Competition in the Industry

14.2.  Potential of New Entrants

14.3.  Power of Suppliers

14.4.  Power of Customers

14.5.  Threat of Substitute Products

15.    Competitive Landscape

15.1.  Transdev

15.1.1.  Business Overview

15.1.2.  Products & Services

15.1.3.  Recent Developments

15.1.4.  Key Personnel

15.1.5.  SWOT Analysis

15.2.  LineLine EMS

15.3.  LogistiCare

15.4.  MTM, Inc.

15.5.  ModivCare

15.6.  GoGoGrandparent

15.7.  Alivi

15.8.  SafeRide Health

15.9.  Prairie Hills Transit

15.10.  Access2Care

16.    Strategic Recommendations

17.    About Us & Disclaimer

Figures and Tables

Frequently asked questions

Frequently asked questions

The market size of the Global Non-Emergency Medical Transportation Market was estimated to be USD 11.74 Billion in 2025.

North America is the dominating region in the Global Non-Emergency Medical Transportation Market.

Mental-health visits segment is the fastest growing segment in the Global Non-Emergency Medical Transportation Market.

The Global Non-Emergency Medical Transportation Market is expected to grow at 8.19% between 2026 to 2031.

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