As on date of publishing, this report will capture the impact assessment of COVID-19 on this market and the same will be considered in our market forecast model. Clients purchasing this report between April and June 2020 will be getting a ‘free’ updated market data excel sheet between July and September 2020 accounting for the impact of COVID-19 on the market in the current year 2020 and forecast.

Europe speech analytics market is expected to grow at an impressive rate during the forecast period. The Europe speech analytics market is driven by the increasing adoption across various large enterprises and SMEs. These organizations are widely adopting this technology for delivering real time speech analytics solutions. This helps in improving overall operational efficiency of the organization while maintaining the operational costs. This in turn is expected to positively influence the market growth through 2025. Additionally, growing focus on improving and enhancing overall customer experience is further expected to propel the market growth through 2025. Furthermore, flourishing E-commerce platforms are expected to create lucrative opportunities for the market growth over the next few years. Moreover, the sudden outbreak of pandemic COVID-19 has led to a lockdown across the different countries in the region and all the organizations are working remotely. This has increased the cyber security and data breaches concerns among the enterprises, thereby slowing down the market growth.

The Europe speech analytics market is segmented based on component, deployment mode, organization size, application, end user industry, company, and region. Based on organization size, the market can be split into large enterprises and SMEs. Here, the SMEs segment is expected to register significant growth in the market owing to the widespread use of speech analytics solutions in security system applications and for improving overall customer experience. Based on end user industry, the market can be fragmented into IT & telecommunication, BFSI, retail & e-commerce, healthcare, energy & utilities, government & defense and others. Among these, the retail & e-commerce segment is expected to dominate the market on account of the increasing e-commerce platforms in the country. Additionally, growing need to improve and enhance customer service in order to maintain retention is further expected to drive the segmental growth.

Major players operating in the Europe speech analytics market include Almawave Srl, Hewlett Packard Enterprise Development LP, Verint Systems UK Ltd, Clarabridge Inc., Avaya Inc., CallMiner Inc., ZOOM International, Genesys, Calabrio, Inc., NICE Ltd. and others. The companies are developing advanced technologies and launching new services in order to stay competitive in the market. Other competitive strategies include mergers & acquisitions and new service developments.

Years considered for this report:

Historical Years: 2015-2018

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2021–2025

Objective of the Study:

  • To analyze and estimate the market size of Europe speech analytics market from 2015 to 2018.
  • To estimate and forecast the market size of Europe speech analytics market from 2019 to 2025 and growth rate until 2025.
  • To classify and forecast Europe speech analytics market based on component, deployment mode, organization size, application, end user industry, company, and country distribution.
  • To identify dominant region or segment in the Europe speech analytics market.
  • To identify drivers and challenges for Europe speech analytics market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in Europe speech analytics market.
  • To identify and analyze the profile of leading players operating in Europe speech analytics market.
  • To identify key sustainable strategies adopted by market players in Europe speech analytics market.

 

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TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the region. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research. TechSci Research analyzed the service providers, distribution channels and presence of all major players across the region.

TechSci Research calculated the market size of Europe speech analytics market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.

Key Target Audience:

  • Speech analytics provider companies, vendors and other stakeholders
  • Government bodies such as regulating authorities and policy makers
  • Organizations, forums and alliances related to speech analytics
  • Market research and consulting firms

The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, vendors, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

Report Scope:

In this report, Europe speech analytics market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • Europe Speech Analytics Market, By Component:
    • Solution
      • Speech Engine
      • Indexing
      • Analysis & Query Tool
      • Reporting & Visualization
    • Service
      • Professional
      • Managed
  • Europe Speech Analytics Market, By Deployment Mode:
    • On-Premise
    • Cloud
  • Europe Speech Analytics Market, By Organization Size:
    • Large Enterprises
    • SMEs
  • Europe Speech Analytics Market, By Application:
    • Customer Experience Management
    • Call Monitoring
    • Agent Performance Monitoring
    • Sales Performance Management
    • Competitive Intelligence
    • Risk & Compliance Management
    • Others
  • Europe Speech Analytics Market, By End User Industry:
    • IT & Telecommunication
    • BFSI
    • Retail & E-Commerce
    • Healthcare
    • Energy & Utilities
    • Government & Defense
    • Others
  • Europe Speech Analytics Market, By Country:
    • United Kingdom
    • Germany
    • France
    • Spain
    • Italy
    • Russia
    • Netherlands
    • Switzerland

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in Europe speech analytics market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).
Europe speech analytics market is an upcoming report to be released soon. If you wish an early delivery of this report or want to confirm the date of release, please contact us at sales@techsciresearch.com  

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1.    Product Overview

2.    Research Methodology

3.    Impact of COVID-19 on Europe Speech Analytics Market

4.    Executive Summary

5.    Voice of Customer

6.    Europe Speech Analytics Market Outlook

6.1.  Market Size & Forecast

6.1.1.     By Value

6.2.  Market Share & Forecast

6.2.1.     By Component (Solution v/s Service)

6.2.1.1.         By Solution (Speech Engine, Indexing, analysis & Query Tools, Reporting & Visualization)

6.2.1.2.         By Service (Professional v/s Managed)

6.2.2.     By Deployment Mode (On-Premise v/s Cloud)

6.2.3.     By Organization Size (Large Enterprises v/s SMEs)

6.2.4.     By Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk & Compliance Management, Others)

6.2.5.     By End User Industry (IT & Telecommunication, BFSI, Retail & E-Commerce, Healthcare, Energy & Utilities, Government & Defense, Others)

6.2.6.     By Company (2019)

6.2.7.     By Country

6.3.  Product Market Map

6.4.  Europe: Country Analysis

6.4.1.     United Kingdom Speech Analytics Market Outlook

6.4.1.1.         Market Size & Forecast

6.4.1.1.1.             By Value

6.4.1.2.         Market Share & Forecast

6.4.1.2.1.             By Component

6.4.1.2.2.             By Deployment Mode

6.4.1.2.3.             By Organization Size

6.4.1.2.4.             By Application

6.4.1.2.5.             By End User Industry

6.4.2.     Germany Speech Analytics Market Outlook

6.4.2.1.         Market Size & Forecast

6.4.2.1.1.             By Value

6.4.2.2.         Market Share & Forecast

6.4.2.2.1.             By Component

6.4.2.2.2.             By Deployment Mode

6.4.2.2.3.             By Organization Size

6.4.2.2.4.             By Application

6.4.2.2.5.             By End User Industry

6.4.3.     France Speech Analytics Market Outlook

6.4.3.1.         Market Size & Forecast

6.4.3.1.1.             By Value

6.4.3.2.         Market Share & Forecast

6.4.3.2.1.             By Component

6.4.3.2.2.             By Deployment Mode

6.4.3.2.3.             By Organization Size

6.4.3.2.4.             By Application

6.4.3.2.5.             By End User Industry

6.4.4.     Italy Speech Analytics Market Outlook

6.4.4.1.         Market Size & Forecast

6.4.4.1.1.             By Value

6.4.4.2.         Market Share & Forecast

6.4.4.2.1.             By Component

6.4.4.2.2.             By Deployment Mode

6.4.4.2.3.             By Organization Size

6.4.4.2.4.             By Application

6.4.4.2.5.             By End User Industry

6.4.5.     Spain Speech Analytics Market Outlook

6.4.5.1.         Market Size & Forecast

6.4.5.1.1.             By Value

6.4.5.2.         Market Share & Forecast

6.4.5.2.1.             By Component

6.4.5.2.2.             By Deployment Mode

6.4.5.2.3.             By Organization Size

6.4.5.2.4.             By Application

6.4.5.2.5.             By End User Industry

6.4.6.     Russia Speech Analytics Market Outlook

6.4.6.1.         Market Size & Forecast

6.4.6.1.1.             By Value

6.4.6.2.         Market Share & Forecast

6.4.6.2.1.             By Component

6.4.6.2.2.             By Deployment Mode

6.4.6.2.3.             By Organization Size

6.4.6.2.4.             By Application

6.4.6.2.5.             By End User Industry

6.4.7.     Netherlands Speech Analytics Market Outlook

6.4.7.1.         Market Size & Forecast

6.4.7.1.1.             By Value

6.4.7.2.         Market Share & Forecast

6.4.7.2.1.             By Component

6.4.7.2.2.             By Deployment Mode

6.4.7.2.3.             By Organization Size

6.4.7.2.4.             By Application

6.4.7.2.5.             By End User Industry

6.4.8.     Switzerland Speech Analytics Market Outlook

6.4.8.1.         Market Size & Forecast

6.4.8.1.1.             By Value

6.4.8.2.         Market Share & Forecast

6.4.8.2.1.             By Component

6.4.8.2.2.             By Deployment Mode

6.4.8.2.3.             By Organization Size

6.4.8.2.4.             By Application

6.4.8.2.5.             By End User Industry

7.    Market Dynamics

7.1.  Drivers

7.2.  Challenges

8.    Market Trends & Developments

9.    Competitive Landscape

9.1.  Almawave Srl

9.2.  Hewlett Packard Enterprise Development LP  

9.3.  Verint Systems UK Ltd

9.4.  Clarabridge Inc.

9.5.  Avaya Inc.

9.6.  CallMiner Inc.

9.7.  ZOOM International

9.8.  Genesys

9.9.  Calabrio, Inc.

9.10.              NICE Ltd.

10.  Strategic Recommendations

11.  About Us & Disclaimer

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