Report Description

Global Digital Workplace Market By Component (Solutions & Services), By Organization Size (SMEs & Large Enterprises), By Deployment (On-premise & Cloud), By End-User (BFSI, Telecom & IT, Retail & Others), By Region, Competition, Forecast & Opportunities, 2024

  • Publish Date:April, 2019
  • Format : PDF
  • Pages : 119
  • Industry : ICT

Global digital workplace market stood at $ 28.54 billion in 2018 and is projected to reach $ 78.85 billion by 2024, exhibiting a CAGR of over 17% during the forecast period, on the back of increasing demand for flexibility and work-life balance. Digital workplace consists of a set of platforms, environment and tools to align people, technology and business processes, so as to improve the operational efficiency and achieve business goals. Availability of new technologies and tools helps to enhance staff management and provide unified experience, so that organizations can leverage digital dexterity for the development of new digital business services.

Global digital workplace market can be segmented based on component, organization size, deployment and end user. In terms of component, the market can be bifurcated into solutions and services. Solutions segment includes unified communication & collaboration, unified endpoint management and enterprise mobility & management. Integrated mobile capabilities like telephony, video conferencing, messaging and bring your own device (BYOD) trend are promoting the use of unified communication and collaboration technologies at any time, resulting in the largest share of the segment. Based on the organization size, the market can be categorized into small and medium enterprises (SME) and large enterprises. The adoption of digital workplace is high in large enterprises, as with the incorporation of these technological solutions, organizations can improve their business process models as well as enhance the efficacy and efficiency of the work done. Digital workplace market finds applications in various verticals such as BFSI, IT & telecom, retail, healthcare, transportation & logistics and others. BFSI is the significant vertical in global digital workplace market and the trend is likely to continue in the coming years, as the companies catering to this sector are offering a variety of TV, wireless and mobile services to adjust and serve the customers in a better way.

In 2018, North America dominated global digital workplace market, on the back of rising adoption of advanced technologies and presence of leading market players in the region. Major players operating in global digital workplace market include Microsoft, Cisco Systems, Inc., Citrix Systems, Inc., Atos SE, IBM Corp, TCS Limited, NTT Data Corporation, Intel Corporation, Accenture PLC and VMware, Inc. Major companies are developing advanced technologies and launching new products in order to stay competitive in the market. Other competitive strategies include mergers & acquisitions and new product developments. In 2018, Citrix Systems Inc. launched digital workplace solution to unify and secure SaaS, mobile and virtual apps and content across all endpoints.

Years considered for this report:

Historical Years: 2014-2017

Base Year: 2018

Estimated Year: 2019

Forecast Period: 2020-2024

Objective of the Study:

  • To analyze and forecast global digital workplace market size.
  • To classify and forecast global digital workplace market based on component, deployment, organization size, end-user and regional distribution.
  • To identify drivers and challenges for global digital workplace market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global digital workplace market.
  • To conduct the pricing analysis for global digital workplace market.
  • To identify and analyze the profile of leading players operating in global digital workplace market.


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Some of the leading players in global digital workplace market are Microsoft, Cisco Systems, Inc., Citrix Systems, Inc., Atos SE, IBM Corp, TCS Limited, NTT Data Corporation, Intel Corporation, Accenture PLC and VMware, Inc.

TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research. TechSci Research analyzed the service offerings, distribution channels and presence of all major service providers across the globe.

TechSci Research calculated global digital workplace market size by using a bottom-up approach, where data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.


Key Target Audience:

  • Digital workplace service providers
  • Security and intelligence service providers
  • Research organizations and consulting companies
  • Government bodies such as regulating authorities and policy makers
  • Organizations, forums and alliances related to digital workplace 

The study is useful in providing answers to several critical questions that are important for industry stakeholders such as service providers and partners, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

Report Scope:

In this report, global digital workplace market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • Market, by Component:
    • Solution
      • Unified Communication & Collaboration
      • Unified Endpoint Management
      • Enterprise Mobility & Management
    • Services
      • Professional
      • Managed
  • Market, by Organization Size:
    • Small & Medium Sized Enterprises
    • Large Enterprises
  • Market, by Deployment:
    • On-premise
    • Cloud
  • Market, by End-User:
    • BFSI
    • Telecom & IT
    • Healthcare
    • Transportation & Logistics
    • Retail
    • Others
  • Market, by Region:
    • North America
      • United States
      • Mexico
      • Canada
    • Europe
      • Germany
      • United Kingdom
      • France
      • Italy
      • Spain
    • Asia-Pacific
      • China
      • Japan
      • South Korea
      • Australia
      • India 
    • Middle East & Africa
      • South Africa
      • Saudi Arabia
      • UAE
      • Qatar
    • South America
      • Brazil
      • Argentina
      • Colombia

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in global digital workplace market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

In case you don’t find what you are looking for, please get in touch with our custom research team at sales@techsciresearch.com 

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