Report Description

Global CRM software market is expected to grow at a high CAGR during the forecast period. Customer relationship management (CRM) software is a technology solution that helps businesses manage interactions and relationships with their customers. The global CRM software market has been growing rapidly over the past few years, driven by several factors.

The global CRM software market is expected to expand rapidly in the coming years due to the increasing demand for customer relationship management solutions from businesses of all sizes. The CRM software market is driven by the increasing need for customer insights and analytics, improved customer service, and cost savings associated with automation. CRM software solutions are designed to help organizations manage customer data and build customer relationships. CRM software solutions are being increasingly adopted by businesses to gain better customer insights, improve customer service, and increase revenue. With the help of CRM software, businesses can better understand their customers, target them with more personalized messaging, and create better customer experiences. Additionally, businesses are leveraging the power of data-driven insights to make better decisions and optimize their customer experience. The global CRM software market is expected to be driven by the increasing adoption of cloud-based CRM solutions. Cloud-based CRM solutions offer businesses a more cost-effective and scalable solution compared to traditional on-premises solutions. Additionally, these solutions provide businesses with access to advanced analytics and reporting tools, which enable them to gain better customer insights and make data-driven decisions. CRM software solutions are also being adopted by businesses to improve their customer service and sales operations. With the help of CRM software, businesses can automate their customer service operations and provide customers with a more personalized, efficient, and personalized experience. Additionally, businesses can leverage the power of analytics to better understand their customers’ needs and preferences and target them with more effective marketing campaigns. The global CRM software market is expected to be further driven by the increasing demand for mobile-friendly CRM solutions. Mobile-friendly CRM solutions enable businesses to better manage customer data, track customer interactions, and access customer data anytime, anywhere. Additionally, businesses can use mobile-friendly CRM solutions to better understand their customers and target them with more personalized messaging. Thus, the global CRM software market is expected to grow rapidly in the coming years due to the increasing demand for customer relationship management solutions from businesses of all sizes. Moreover, the rising adoption of cloud-based solutions, the increasing demand for mobile-friendly solutions, and the growing need for better customer insights and analytics are expected to propel the growth of the market during the forecast period.

Growing Demand for Customer Engagement

The global CRM software market is expected to continue its growth trajectory in the coming years, driven by the increasing demand for customer engagement. With the rise of social media and mobile technology, customers are more connected and empowered than ever before, and businesses need to engage with them across multiple channels and touchpoints to build strong relationships and drive revenue growth. CRM software provides businesses with the tools and capabilities they need to manage customer interactions and engagement across multiple channels, including email, social media, chat, and phone. This includes features such as customer segmentation, marketing automation, lead management, and customer service management. By leveraging these capabilities, businesses can deliver personalized and consistent experiences to their customers and build stronger relationships that lead to increased loyalty and revenue growth. In addition to driving customer engagement, the growing demand for CRM software is being driven by the need for businesses to gain better insights into customer behavior and preferences. CRM software provides businesses with a comprehensive view of customer data, allowing them to analyze trends, identify opportunities, and make data-driven decisions that improve the customer experience and drive business outcomes.

Finally, the growing adoption of cloud-based CRM solutions is also driving the market. Cloud-based solutions offer several benefits, including lower upfront costs, faster deployment, and easier scalability, which are making them more accessible to businesses of all sizes. Thus, the increasing demand for customer engagement is expected to drive the global CRM software market in the coming years. As businesses continue to focus on delivering personalized and consistent experiences to their customers, the need for CRM software will only continue to grow.

Rising Need for Data-Driven Insights

The global CRM software market is expected to be driven by the rising need for data-driven insights. In today's digital age, businesses have access to an unprecedented amount of customer data, and leveraging that data is critical for driving growth and staying competitive. CRM software provides businesses with tools and capabilities they need to manage and analyze customer data, helping them make informed decisions and take proactive steps to improve the customer experience. One of the key benefits of CRM software is its ability to provide businesses with a comprehensive view of customer data. This includes data on customer behavior, preferences, and interactions across various touchpoints. By leveraging this data, businesses can gain insights into customer needs, preferences, and pain points, allowing them to tailor their marketing and sales efforts to better meet customer needs. CRM software also provides businesses with the ability to analyze customer data and identify trends and patterns. This can help businesses identify opportunities for growth, such as new products or service offerings or new target markets. It can also help businesses identify potential problems before they become major issues, allowing them to take proactive steps to address them. In addition, the rise of artificial intelligence and machine learning is making it easier for businesses to leverage CRM data to gain insights. AI-powered CRM solutions can analyze large volumes of customer data, identify trends and patterns, and provide personalized recommendations for improving the customer experience. Thus, the rising need for data-driven insights is expected to continue driving the global CRM software market in the coming years.

Growing Adoption of Cloud-based Solutions

The growing adoption of cloud-based solutions is expected to drive the global CRM software market during the forecast period. Cloud-based CRM solutions offer several benefits, including lower upfront costs, faster deployment, and easier scalability, which are making them more accessible to businesses of all sizes. One of the key benefits of cloud-based CRM solutions is their ability to lower upfront costs. With traditional on-premises CRM solutions, businesses typically must make a significant upfront investment in hardware and software, as well as ongoing maintenance and support costs. Cloud-based solutions, on the other hand, are typically offered on a subscription basis, allowing businesses to pay only for what they use and avoid the upfront costs associated with on-premises solutions.

In addition, cloud-based CRM solutions offer faster deployment times, as they can be up and running within a matter of hours or days, rather than weeks or months. This can be particularly beneficial for businesses that need to quickly implement a CRM solution to meet changing business needs. Another key advantage of cloud-based CRM solutions is their ability to easily scale up or down as business needs change. With traditional on-premises solutions, businesses may need to invest in additional hardware and software as their business grows, which can be costly and time-consuming. With cloud-based solutions, businesses can easily add or remove users as needed, and scale up or down based on demand. Finally, cloud-based CRM solutions offer greater flexibility and accessibility, as they can be accessed from anywhere with an internet connection. This allows businesses to provide their employees with remote access to customer data and tools, which can improve collaboration and productivity. Thus, the growing adoption of cloud-based CRM solutions is expected to drive the global CRM software market in the coming years. As businesses continue to seek out more cost-effective, flexible, and accessible CRM solutions, the demand for cloud-based CRM solutions is expected to grow.


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Recent developments

  • In May 2023, Outreach, the leading sales management platform empowers revenue organizations to create and close more sales funnels, announced that users can now seamlessly connect data to the HubSpot CRM platform. The integration, powered by HubSpot Operations Hub, enables mutual customers to easily prospect, manage, and complete sales in Outreach by synchronizing accounts, contacts, opportunities, and activities across Outreach and HubSpot.

Market Segmentation

Based on deployment, the market is segmented into internal sensors and clouds. Based on enterprise, the market is segmented into large enterprises and SMEs. Based on application, the market is segmented into marketing and sales automation, customer management, motion detection, lead generation & customer retention, and others. Based on industry vertical, the market is BFSI, manufacturing, IT & telecom, retail & consumer goods, and healthcare. The market analysis also studies the regional segmentation to devise regional market segmentation, divided among North America, Europe, Asia-Pacific, South America, and Middle East & Africa.

Company Profiles

Some of the key players in the market include Salesforce Inc, Microsoft Corporation, Sage Group plc, SugarCRM, Oracle Corporation, SAP SE, Absolute Solutions, Zoho Corporation, International Business Machines Corporation, and HubSpot

The CRM Software market is highly competitive, with companies constantly seeking to differentiate themselves through their expertise, and cost-effectiveness. As the demand for innovative products continues to grow, the CRM Software market is expected to expand further in the coming years.

Attribute

Details

Base Year

2022

Historical Years

2018 – 2021

Estimated Year

2023

Forecast Period

2024 – 2028

Quantitative Units

Revenue in USD Billion and CAGR for 2018-2022 and 2023E-2028F

Report Coverage

Revenue forecast, company share, competitive landscape, growth factors, and trends

Segments Covered

By Deployment

By Enterprise

By Industry Vertical

By Region

Regional Scope

Asia-Pacific, North America, Europe, Middle East & Africa, and South America

Country Scope

China, Japan, India, Australia, South Korea, United States, Canada, Mexico, United Kingdom, Germany, France, Spain, Italy, Israel, Turkey, Saudi Arabia, UAE, South Africa, Brazil, Argentina, Colombia

Key Companies Profiled

Salesforce Inc, Microsoft Corporation, Sage Group plc, SugarCRM, Oracle Corporation, SAP SE, Absolute Solutions, Zoho Corporation, International Business Machines Corporation, and HubSpot

Customization Scope

10% free report customization with purchase. Addition or alteration to country, regional & segment scope.

Pricing and Purchase Options

Avail of customized purchase options to meet your exact research needs. Explore purchase options

Delivery Format

PDF and Excel through Email (We can also provide the editable version of the report in PPT/pdf format on special request)


Report Scope:

In this report, the global CRM Software market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

  • CRM Software Market, By Deployment:
    • Inertial Sensors
    • Cloud
  • CRM Software Market, By Enterprise:
    • Large Enterprise
    • SMEs
  • CRM Software Market, By Application:
    • Marketing and Sales Automation
    • Customer Management
    • Motion Detection
    • Lead Generation & Customer Retention
    • Others
  • CRM Software Market, By Industry Vertical:
    • BFSI
    • Manufacturing
    • IT & Telecom
    • Retail & Consumer Goods
    • Healthcare
  • CRM Software Market, By Region:
    • Asia-Pacific
      • China
      • Japan
      • India
      • Australia
      • South Korea
    • North America
      • United States
      • Canada
      • Mexico
    • Europe
      • United Kingdom
      • Germany
      • France
      • Spain
      • Italy
    • Middle East & Africa
      • Israel
      • Turkey
      • Saudi Arabia
      • UAE
    • South America
      • Brazil
      • Argentina
      • Colombia

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the global CRM Software market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

CRM Software Market is an upcoming report to be released soon. If you wish an early delivery of this report or want to confirm the date of release, please contact us at [email protected]

Table of content

1.    Service Overview

1.1.  Market Definition

1.2.  Scope of the Market

1.2.1.    Markets Covered

1.2.2.    Years Considered for Study

1.2.3.    Key Market Segmentations

2.    Research Methodology

2.1.  Objective of the Study

2.2.  Baseline Methodology

2.3.  Key Industry Partners

2.4.  Major Association and Secondary Sources

2.5.  Forecasting Methodology

2.6.  Data Triangulation & Validation

2.7.  Assumptions and Limitations

3.    Executive Summary

4.    Voice of Customer

5.    Global CRM Software Market Outlook

5.1.  Market Size & Forecast

5.1.1.    By Value

5.2.  Market Share & Forecast

5.2.1.    By Deployment (Inertial Sensors, Cloud)

5.2.2.    By Enterprise (Large Enterprise, SMEs)

5.2.3.    By Application (Marketing and Sales Automation, Customer Management, Motion Detection, Lead Generation & Customer Retention, Others)

5.2.4.    By Industry Vertical (BFSI, Manufacturing, IT & Telecom, Retail & Consumer Goods, Healthcare)

5.2.5.    By Region

5.3.  By Company (2022)

5.4.  Market Map

5.4.1.    By Deployment

5.4.2.    By Enterprise

5.4.3.    By Application

5.4.4.    By Industry Vertical

5.4.5.    By Region

6.    North America CRM Software Market Outlook

6.1.  Market Size & Forecast

6.1.1.    By Value

6.2.  Market Share & Forecast

6.2.1.    By Deployment

6.2.2.    By Enterprise

6.2.3.    By Application

6.2.4.    By Industry Vertical

6.2.5.    By Country

6.3.  North America: Country Analysis

6.3.1.    United States CRM Software Market Outlook

6.3.1.1.        Market Size & Forecast

6.3.1.1.1.           By Value 

6.3.1.2.        Market Share & Forecast

6.3.1.2.1.           By Deployment

6.3.1.2.2.           By Enterprise

6.3.1.2.3.           By Application

6.3.1.2.4.           By Industry Vertical

6.3.2.    Canada CRM Software Market Outlook

6.3.2.1.        Market Size & Forecast

6.3.2.1.1.           By Value 

6.3.2.2.        Market Share & Forecast

6.3.2.2.1.           By Deployment

6.3.2.2.2.           By Enterprise

6.3.2.2.3.           By Application

6.3.2.2.4.           By Industry Vertical

6.3.3.    Mexico CRM Software Market Outlook

6.3.3.1.        Market Size & Forecast

6.3.3.1.1.           By Value 

6.3.3.2.        Market Share & Forecast

6.3.3.2.1.           By Deployment

6.3.3.2.2.           By Enterprise

6.3.3.2.3.           By Application

6.3.3.2.4.           By Industry Vertical

7.    Asia-Pacific CRM Software Market Outlook

7.1.  Market Size & Forecast

7.1.1.    By Value

7.2.  Market Share & Forecast

7.2.1.    By Deployment

7.2.2.    By Enterprise

7.2.3.    By Application

7.2.4.    By Industry Vertical

7.2.5.    By Country

7.3.  Asia-Pacific: Country Analysis

7.3.1.    China CRM Software Market Outlook

7.3.1.1.        Market Size & Forecast

7.3.1.1.1.           By Value 

7.3.1.2.        Market Share & Forecast

7.3.1.2.1.           By Deployment

7.3.1.2.2.           By Enterprise

7.3.1.2.3.           By Application

7.3.1.2.4.           By Industry Vertical

7.3.2.    Japan CRM Software Market Outlook

7.3.2.1.        Market Size & Forecast

7.3.2.1.1.           By Value 

7.3.2.2.        Market Share & Forecast

7.3.2.2.1.           By Deployment

7.3.2.2.2.           By Enterprise

7.3.2.2.3.           By Application

7.3.2.2.4.           By Industry Vertical

7.3.3.    South Korea CRM Software Market Outlook

7.3.3.1.        Market Size & Forecast

7.3.3.1.1.           By Value 

7.3.3.2.        Market Share & Forecast

7.3.3.2.1.           By Deployment

7.3.3.2.2.           By Enterprise

7.3.3.2.3.           By Application

7.3.3.2.4.           By Industry Vertical

7.3.4.    India CRM Software Market Outlook

7.3.4.1.        Market Size & Forecast

7.3.4.1.1.           By Value 

7.3.4.2.        Market Share & Forecast

7.3.4.2.1.           By Deployment

7.3.4.2.2.           By Enterprise

7.3.4.2.3.           By Application

7.3.4.2.4.           By Industry Vertical

7.3.5.    Australia CRM Software Market Outlook

7.3.5.1.        Market Size & Forecast

7.3.5.1.1.           By Value 

7.3.5.2.        Market Share & Forecast

7.3.5.2.1.           By Deployment

7.3.5.2.2.           By Enterprise

7.3.5.2.3.           By Application

7.3.5.2.4.           By Industry Vertical

8.    Europe CRM Software Market Outlook

8.1.  Market Size & Forecast

8.1.1.    By Value

8.2.  Market Share & Forecast

8.2.1.    By Deployment

8.2.2.    By Enterprise

8.2.3.    By Application

8.2.4.    By Industry Vertical

8.2.5.    By Country

8.3.  Europe: Country Analysis

8.3.1.    Germany CRM Software Market Outlook

8.3.1.1.        Market Size & Forecast

8.3.1.1.1.           By Value 

8.3.1.2.        Market Share & Forecast

8.3.1.2.1.           By Deployment

8.3.1.2.2.           By Enterprise

8.3.1.2.3.           By Application

8.3.1.2.4.           By Industry Vertical

8.3.2.    United Kingdom CRM Software Market Outlook

8.3.2.1.        Market Size & Forecast

8.3.2.1.1.           By Value 

8.3.2.2.        Market Share & Forecast

8.3.2.2.1.           By Deployment

8.3.2.2.2.           By Enterprise

8.3.2.2.3.           By Application

8.3.2.2.4.           By Industry Vertical

8.3.3.    France CRM Software Market Outlook

8.3.3.1.        Market Size & Forecast

8.3.3.1.1.           By Value 

8.3.3.2.        Market Share & Forecast

8.3.3.2.1.           By Deployment

8.3.3.2.2.           By Enterprise

8.3.3.2.3.           By Application

8.3.3.2.4.           By Industry Vertical

8.3.4.    Italy CRM Software Market Outlook

8.3.4.1.        Market Size & Forecast