Contract Cleaning Services Market – Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Service Type (Specialized Cleaning Services, Window Cleaning, Carpet and Upholstery Cleaning), By End User (Commercial, Residential, Industrial, Healthcare, Educational Institutions), By Region & Competition, 2021-2031F

Forecast Period	2027-2031
Market Size (2025)	USD 383.15 Billion
CAGR (2026-2031)	8.62%
Fastest Growing Segment	Residential
Largest Market	North America
Market Size (2031)	USD 629.26 Billion

Market Overview

The Global Contract Cleaning Services Market will grow from USD 383.15 Billion in 2025 to USD 629.26 Billion by 2031 at a 8.62% CAGR. Contract cleaning services involve the outsourcing of janitorial and facility maintenance tasks to professional external providers who manage sanitary operations for commercial, industrial, and residential properties. The primary drivers propelling this market include a heightened emphasis on hygiene standards following the global health crisis and the strategic decision by organizations to reduce operational overhead through outsourcing. Furthermore, the continual expansion of the commercial real estate sector necessitates consistent maintenance solutions and fuels the demand for professional cleaning engagements across various industries.

According to the Building Service Contractors Association International, in 2024, the average number of accounts managed by cleaning contractors increased by roughly 12 percent over the previous year. Despite this expansion, the industry faces a significant challenge regarding acute labor shortages and high employee turnover rates. This workforce volatility creates substantial pressure on recruitment costs and operational stability which potentially impedes the ability of service providers to scale effectively and maintain service quality.

Key Market Drivers

The integration of Automated Cleaning Technologies and IoT Solutions is fundamentally reshaping the Global Contract Cleaning Services Market by addressing labor shortages and enhancing operational efficiency. Service providers are increasingly deploying autonomous mobile robots and smart sensors to perform repetitive tasks such as floor scrubbing and vacuuming, allowing human staff to focus on high-value detailed sanitation. This technological shift is not merely experimental but has reached a stage of scalable implementation across commercial and industrial facilities. According to Tennant Company, June 2025, in an official announcement regarding robotic adoption, the firm surpassed a significant adoption threshold by selling its 10,000th autonomous mobile robot, signaling a major shift past the early adoption phase for facility management automation.

Concurrently, the market is being propelled by an Increasing Demand for Sustainable and Green Cleaning Methodologies, driven by corporate environmental goals and regulatory pressures. Clients are mandating the use of eco-friendly products and transparent sustainability reporting as prerequisites for contract renewals. This trend compels providers to align their operations with broader Environmental, Social, and Governance criteria to remain competitive. According to Cleaning & Maintenance Management, July 2025, in the 'BSCs Navigate Change' analysis, the percentage of building service contractors leveraging ESG reporting to attract customers and employees rose to 41 percent. The financial impact of these combined drivers is evident in the performance of market leaders; according to ABM Industries, in 2024, the company achieved annual revenue of $8.4 billion, representing a 3.2 percent increase driven by strategic adaptability in a changing landscape.

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Key Market Challenges

Acute labor shortages and high employee turnover rates present a substantial impediment to the expansion of the Global Contract Cleaning Services Market. When service providers face a volatile workforce, they are compelled to redirect capital and management focus toward perpetual recruitment and training cycles rather than strategic business development. This instability creates a bottleneck in service delivery; without a reliable labor pool, cleaning companies often lack the capacity to accept new contracts or expand into new territories, effectively placing an artificial cap on their revenue growth. Furthermore, frequent staff turnover disrupts the continuity of service quality, leading to client dissatisfaction and the potential loss of existing accounts, which directly undermines market stability.

According to the Cleaning & Maintenance Management 2024 Building Service Contractor Benchmarking Survey, 76 percent of building service contractors identified recruiting and retaining staff as their number one business challenge. This statistic underscores the severity of the workforce crisis, indicating that the majority of market participants are operating under significant labor constraints. As contractors struggle to staff their existing obligations, their ability to capitalize on the rising demand from the commercial real estate sector is severely restricted, thereby slowing the overall growth trajectory of the market.

Key Market Trends

The Consolidation of Services into Integrated Facility Management (IFM) Solutions is altering procurement strategies as facility owners favor unified models over fragmented, single-service contracts. Clients are bundling janitorial tasks with maintenance to streamline governance and leverage economies of scale, favoring large-scale providers capable of delivering comprehensive solutions. This aggregation drives revenue through expanded service scope rather than volume alone. The momentum of this trend is illustrated by sector performance; according to JLL, November 2024, in the 'Q3 2024 Earnings Release', revenue for the firm’s Work Dynamics segment, which houses its integrated facility management operations, grew by 20 percent year-over-year driven by workplace management mandates.

Simultaneously, the Utilization of Data Analytics for Operational Transparency and Automated Reporting is critical for validating outcome-based service delivery. Contractors are adopting digital platforms to track workforce activity in real-time, bridging the trust gap with clients through granular compliance dashboards. This digital pivot optimizes labor deployment and justifies contract value by proving service quality. The success of this approach is evident in market data; according to Mitie Group plc, June 2024, in the 'Full Year Results 2024', the company reported record revenue of £4.5 billion, an 11 percent increase attributed to its strategic pivot toward technology-led facilities transformation.

Segmental Insights

The residential segment constitutes the fastest growing area in the global contract cleaning services market, primarily driven by evolving workforce demographics. A substantial rise in households where both adults are employed has significantly reduced the time available for domestic duties, necessitating professional support for routine maintenance. Additionally, increased health awareness has prompted a consumer shift toward specialized sanitation services to ensure safe living environments. This demand is further accelerated by the convenience of mobile platforms that connect users with vetted cleaners, effectively repositioning professional home cleaning from a discretionary service to a fundamental requirement for maintaining urban lifestyles.

Regional Insights

North America commands the leading position in the Global Contract Cleaning Services Market, supported by its expansive commercial and industrial infrastructure. This market dominance is primarily driven by a prevailing corporate strategy to outsource facility maintenance, allowing companies to focus on core business operations. Additionally, rigorous compliance with health and safety standards mandated by the Occupational Safety and Health Administration (OSHA) necessitates professional cleaning solutions, especially within healthcare and food service industries. The region also exhibits a strong preference for environmentally sustainable practices, further solidifying its status as the primary hub for contract cleaning services.

Recent Developments

• In May 2025, ABM Industries was awarded a contract by Iron Mountain Data Centers to provide specialized technical cleaning services for a key facility in the United Kingdom. The agreement tasked the company's Critical Solutions division with maintaining high hygiene standards within sensitive server environments, utilizing sustainable cleaning products and proprietary technology to track operational data. This collaboration highlighted the growing demand for specialized cleaning protocols in mission-critical infrastructure, where dust and contamination control are vital for equipment performance. The contract also included provisions for waste removal and general facility upkeep, supporting the client's operational reliability.
• In October 2024, ISS A/S announced the extension of its long-standing partnership with the New South Wales Government in Australia to provide comprehensive cleaning services. Under the renewed agreement, the company continued to deliver services to approximately 1,400 sites, including schools, technical colleges, and emergency service facilities throughout the state. The contract emphasized a commitment to social procurement, with initiatives designed to support employment opportunities for First Nations peoples and individuals with disabilities. This extension reinforced the company's position as a major provider of integrated facility services within the government sector.
• In September 2024, OCS Group completed the acquisition of Exclusive Services Group, a provider of contract cleaning services operating across the United Kingdom and Ireland. This strategic transaction was intended to strengthen the company’s footprint in key sectors such as education, data centers, leisure, and retail. By integrating the acquired entity's operations, OCS Group aimed to enhance its service capabilities and support its growth strategy of doubling revenue in the region over a five-year period. The deal allowed the company to combine its facilities management expertise with the specialized cleaning knowledge and established client base of the acquired business.
• In April 2024, Tennant Company launched the X4 ROVR, a purpose-built autonomous mobile robot designed to enhance efficiency in the commercial cleaning sector. This new robotic scrubber was engineered with advanced computer vision technology and compact dimensions, allowing it to navigate congested spaces and narrow aisles often found in retail and institutional environments. The company developed this machine to assist cleaning teams by automating repetitive floor care tasks, thereby enabling staff to focus on high-value activities. Powered by a next-generation robotics platform, the equipment offered improved maneuverability and data-driven performance tracking for facility managers.

Key Market Players

• ABM Industries Incorporated
• Jani-King International, Inc.
• Anago Cleaning Systems, Inc
• Vanguard Cleaning Systems, Inc.
• Pritchard Industries, Inc.
• Duraclean Corporation
• ServiceMaster OpCo Holdings LLC
• OCS Group Holdings Ltd
• Cintas Corporation
• HCS Group GmbH

By Service Type	By End User	By Region
Specialized Cleaning Services Window Cleaning Carpet and Upholstery Cleaning	Commercial Residential Industrial Healthcare Educational Institutions	North America Europe Asia Pacific South America Middle East & Africa

Report Scope:

In this report, the Global Contract Cleaning Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

• Contract Cleaning Services Market, By Service Type:

• Specialized Cleaning Services
• Window Cleaning
• Carpet and Upholstery Cleaning

• Contract Cleaning Services Market, By End User:

• Commercial
• Residential
• Industrial
• Healthcare
• Educational Institutions

• Contract Cleaning Services Market, By Region:

• North America
• United States
• Canada
• Mexico
• Europe
• France
• United Kingdom
• Italy
• Germany
• Spain
• Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• South America
• Brazil
• Argentina
• Colombia
• Middle East & Africa
• South Africa
• Saudi Arabia
• UAE