Report Description

Global cloud telephony service market is expected to grow at a formidable rate of around 10% during the forecast period. The global cloud telephony service market is driven by the shift in telecommunication companies to IP networks.  Additionally, benefits such as cost effectiveness, call reports & call tracking options, user friendly interface, availability of virtual number service, among others associated with cloud telephony services are further expected to propel the market through 2027. Furthermore, ongoing technological advancements and new product launches by the major players operating in the market is expected to create lucrative opportunities for market growth over the next few years. However, data security and privacy concerns can hamper the market growth during the forecast period. Also, the sudden outbreak of pandemic COVID-19 has made the world work under remote conditions and restrictions. This has increased the susceptibility of organizations and their important data to cyber threats, malwares, ransomwares and data breaches & theft thereby negatively impacting the market growth through 2027. 

The global cloud telephony service market is segmented based on network type, deployment mode, organization size, application, end user industry, company and region. Based on deployment mode, the market can be bifurcated into on-premises and cloud. The cloud segment is expected to dominate the market during the forecast period on account of the benefits associated with cloud such as affordability, scalability, flexibility, 24/7 availability, large storage space, auto-update feature, among others.

Regionally, the cloud telephony service market has been segmented into various regions including Asia-Pacific, North America, South America, Europe, and Middle East & Africa. Among these regions, North America is expected to dominate the overall cloud telephony service market owing to the well-established IT infrastructure in the region. Additionally, the presence of major players operating in the market further drives the growth of market in the region.

The major players operating in the cloud telephony service market Nextiva, Vox Telecom, AVOXI, 8x8, Inc., BroadSoft, DIALPAD, Cisco Systems, Inc., Go 2 Market India Pvt. Ltd., Exotel Techcom Pvt. Ltd., LeadNXT, Knowlarity Communications Pvt. Ltd and others. Major companies are developing advanced technologies and launching new services to stay competitive in the market. Other competitive strategies include mergers & acquisitions and new service developments.

Objective of the Study:

  • To analyze and estimate the market size of global cloud telephony service market from 2017 to 2020.
  • To estimate and forecast the market size of global cloud telephony service market from 2021 to 2027 and growth rate until 2027.
  • To classify and forecast global cloud telephony service market based on network type, deployment mode, organization size, application, end user industry, company and regional distribution.
  • To identify dominant region or segment in the global cloud telephony service market.
  • To identify drivers and challenges for global cloud telephony service market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global cloud telephony service market.
  • To identify and analyze the profile of leading players operating in global cloud telephony service market.
  • To identify key sustainable strategies adopted by market players in global cloud telephony service market.


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TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research. TechSci Research analyzed the service providers, distribution channels and presence of all major players across the globe.

TechSci Research calculated the market size of global cloud telephony service market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.

Key Target Audience:

  • Cloud telephony service provider companies
  • Market research and consulting firms
  • Government bodies such as regulating authorities and policy makers
  • Organizations, forums and alliances related to cloud telephony service

The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, suppliers and partners, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

Attribute

Details

Base Year

2021

Historical Data

2017 – 2020

Estimated Year

2022

Forecast Period

2023 – 2027

Quantitative Units

Revenue in USD Million and CAGR for 2017-2021 and 2022E-2027F

Report coverage

Revenue forecast, company share, competitive landscape, growth factors, and trends

Segments covered

·         Network Type

·         Deployment Mode

·         Organization Size

·         Application

·         End User Industry

Regional scope

North America; Europe; Asia Pacific; South America; Middle East & Africa

Country scope

United States, Mexico, Canada, China, India, Japan, South Korea, Australia; Germany, France, United Kingdom, Spain, Italy; South Africa, UAE, Saudi Arabia; Kuwait; Brazil, Argentina, Colombia;

Key companies profiled

Nextiva, Vox Telecom, AVOXI, 8x8, Inc., BroadSoft, DIALPAD, Cisco Systems, Inc., Go 2 Market India Pvt. Ltd., Exotel Techcom Pvt. Ltd., LeadNXT, Knowlarity Communications Pvt. Ltd.

Customization scope

10% free report customization with purchase. Addition or alteration to country, regional & segment scope.

Pricing and purchase options

Avail customized purchase options to meet your exact research needs. Explore purchase options

Delivery Format

PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

 Report Scope:

In this report, global cloud telephony service market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • Global Cloud Telephony Service Market, By Network Type:
    • Public Switched Telephone Networks (PSTNs)
    • Voice over Internet Protocol (VoIP)
  • Global Cloud Telephony Service Market, By Deployment Mode:
    • On-Premise
    • Cloud
  • Global Cloud Telephony Service Market, By Organization Size:
    • Large Enterprises
    • SMEs
  • Global Cloud Telephony Service Market, By Application:
    • Conferencing
    • Multi-level IVR
    • Sales & Marketing
    • Customer Relationship Management (CRM)
    • Others
  • Global Cloud Telephony Service Market, By End User Industry:
    • BFSI
    • IT & Telecom
    • Defence
    • Education
    • Media & Entertainment
    • Retail
    • Healthcare
    • Others
  • Global Cloud Telephony Service Market, By Region:
    • North America
      • United States
      • Canada
      • Mexico
    • Europe
      • Germany
      • France
      • United Kingdom
      • Italy
      • Spain
    • Asia-Pacific
      • China
      • Japan
      • India
      • South Korea
      • Australia
    • Middle East & Africa
      • South Africa
      • Saudi Arabia
      • UAE
      • Kuwait
    • South America
      • Brazil
      • Argentina
      • Colombia

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in global cloud telephony service market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Global cloud telephony service market is an upcoming report to be released soon. If you wish an early delivery of this report or want to confirm the date of release, please contact us at [email protected]  

Table of content

1.    Product Overview

2.    Research Methodology

3.    Impact of COVID-19 on Global Cloud Telephony Service Market

4.    Executive Summary

5.    Voice of Customer

6.    Global Cloud Telephony Service Market Outlook

6.1.  Market Size & Forecast

6.1.1.     By Value

6.2.  Market Share & Forecast

6.2.1.     By Network Type (Public Switched Telephone Networks (PSTNs) v/s Voice over Internet Protocol (VoIP))

6.2.2.     By Deployment Mode (Hosted v/s Cloud)

6.2.3.     By Organization Size (Large Enterprises v/s SMEs)

6.2.4.     By Application (Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM), Others)

6.2.5.     By End User Industry (BFSI, IT & Telecom, Defence, Education, Media & Entertainment, Retail, Healthcare, Others)

6.2.6.     By Company (2021)

6.2.7.     By Region

6.3.  Product Market Map

7.    Asia-Pacific Cloud Telephony Service Market Outlook

7.1.  Market Size & Forecast          

7.1.1.     By Value

7.2.  Market Share & Forecast

7.2.1.     By Network Type

7.2.2.     By Deployment Mode

7.2.3.     By Organization Size

7.2.4.     By Application

7.2.5.     By End User Industry

7.2.6.     By Country

7.3.  Asia-Pacific: Country Analysis

7.3.1.     China Cloud Telephony Service Market Outlook

7.3.1.1.         Market Size & Forecast

7.3.1.1.1.             By Value

7.3.1.2.         Market Share & Forecast

7.3.1.2.1.             By Network Type

7.3.1.2.2.             By Deployment Mode

7.3.1.2.3.             By Organization Size

7.3.1.2.4.             By Application

7.3.1.2.5.             By End User Industry

7.3.2.     India Cloud Telephony Service Market Outlook

7.3.2.1.         Market Size & Forecast

7.3.2.1.1.             By Value

7.3.2.2.         Market Share & Forecast

7.3.2.2.1.             By Network Type

7.3.2.2.2.             By Deployment Mode

7.3.2.2.3.             By Organization Size

7.3.2.2.4.             By Application

7.3.2.2.5.             By End User Industry

7.3.3.     Australia Cloud Telephony Service Market Outlook

7.3.3.1.         Market Size & Forecast

7.3.3.1.1.             By Value

7.3.3.2.         Market Share & Forecast

7.3.3.2.1.             By Network Type

7.3.3.2.2.             By Deployment Mode

7.3.3.2.3.             By Organization Size

7.3.3.2.4.             By Application

7.3.3.2.5.             By End User Industry

7.3.4.     Japan Cloud Telephony Service Market Outlook

7.3.4.1.         Market Size & Forecast

7.3.4.1.1.             By Value

7.3.4.2.         Market Share & Forecast

7.3.4.2.1.             By Network Type

7.3.4.2.2.             By Deployment Mode

7.3.4.2.3.             By Organization Size

7.3.4.2.4.             By Application

7.3.4.2.5.             By End User Industry

7.3.5.     South Korea Cloud Telephony Service Market Outlook

7.3.5.1.         Market Size & Forecast

7.3.5.1.1.             By Value

7.3.5.2.         Market Share & Forecast

7.3.5.2.1.             By Network Type

7.3.5.2.2.             By Deployment Mode

7.3.5.2.3.             By Organization Size

7.3.5.2.4.             By Application

7.3.5.2.5.             By End User Industry

8.    Europe Cloud Telephony Service Market Outlook

8.1.  Market Size & Forecast          

8.1.1.     By Value

8.2.  Market Share & Forecast

8.2.1.     By Network Type

8.2.2.     By Deployment Mode

8.2.3.     By Organization Size

8.2.4.     By Application

8.2.5.     By End User Industry

8.2.6.     By Country

8.3.  Europe: Country Analysis

8.3.1.     France Cloud Telephony Service Market Outlook

8.3.1.1.         Market Size & Forecast

8.3.1.1.1.             By Value

8.3.1.2.         Market Share & Forecast

8.3.1.2.1.             By Network Type

8.3.1.2.2.             By Deployment Mode

8.3.1.2.3.             By Organization Size

8.3.1.2.4.             By Application

8.3.1.2.5.             By End User Industry

8.3.2.     Germany Cloud Telephony Service Market Outlook

8.3.2.1.         Market Size & Forecast

8.3.2.1.1.             By Value

8.3.2.2.         Market Share & Forecast

8.3.2.2.1.             By Network Type

8.3.2.2.2.             By Deployment Mode

8.3.2.2.3.             By Organization Size

8.3.2.2.4.             By Application

8.3.2.2.5.             By End User Industry

8.3.3.     United Kingdom Cloud Telephony Service Market Outlook

8.3.3.1.         Market Size & Forecast

8.3.3.1.1.             By Value

8.3.3.2.         Market Share & Forecast

8.3.3.2.1.             By Network Type

8.3.3.2.2.             By Deployment Mode

8.3.3.2.3.             By Organization Size

8.3.3.2.4.             By Application

8.3.3.2.5.             By End User Industry

8.3.4.     Italy Cloud Telephony Service Market Outlook

8.3.4.1.         Market Size & Forecast

8.3.4.1.1.             By Value

8.3.4.2.         Market Share & Forecast

8.3.4.2.1.             By Network Type

8.3.4.2.2.             By Deployment Mode

8.3.4.2.3.             By Organization Size

8.3.4.2.4.             By Application

8.3.4.2.5.             By End User Industry

8.3.5.     Spain Cloud Telephony Service Market Outlook

8.3.5.1.         Market Size & Forecast

8.3.5.1.1.             By Value

8.3.5.2.         Market Share & Forecast

8.3.5.2.1.             By Network Type

8.3.5.2.2.             By Deployment Mode

8.3.5.2.3.             By Organization Size

8.3.5.2.4.             By Application

8.3.5.2.5.             By End User Industry

9.    North America Cloud Telephony Service Market Outlook

9.1.  Market Size & Forecast          

9.1.1.     By Value

9.2.  Market Share & Forecast

9.2.1.     By Network Type

9.2.2.     By Deployment Mode

9.2.3.     By Organization Size

9.2.4.     By Application

9.2.5.     By End User Industry

9.2.6.     By Country

9.3.  North America: Country Analysis

9.3.1.     United States Cloud Telephony Service Market Outlook

9.3.1.1.         Market Size & Forecast

9.3.1.1.1.             By Value

9.3.1.2.         Market Share & Forecast

9.3.1.2.1.             By Network Type

9.3.1.2.2.             By Deployment Mode

9.3.1.2.3.             By Organization Size

9.3.1.2.4.             By Application

9.3.1.2.5.             By End User Industry

9.3.2.     Mexico Cloud Telephony Service Market Outlook

9.3.2.1.         Market Size & Forecast

9.3.2.1.1.             By Value

9.3.2.2.         Market Share & Forecast

9.3.2.2.1.             By Network Type

9.3.2.2.2.             By Deployment Mode

9.3.2.2.3.             By Organization Size

9.3.2.2.4.             By Application

9.3.2.2.5.             By End User Industry

9.3.3.     Canada Cloud Telephony Service Market Outlook

9.3.3.1.         Market Size & Forecast

9.3.3.1.1.             By Value

9.3.3.2.         Market Share & Forecast

9.3.3.2.1.             By Network Type

9.3.3.2.2.             By Deployment Mode

9.3.3.2.3.             By Organization Size

9.3.3.2.4.             By Application

9.3.3.2.5.             By End User Industry

10.  South America Cloud Telephony Service Market Outlook

10.1.              Market Size & Forecast

10.1.1.  By Value

10.2.              Market Share & Forecast

10.2.1.  By Network Type

10.2.2.  By Deployment Mode

10.2.3.  By Organization Size

10.2.4.  By Application

10.2.5.  By End User Industry

10.2.6.  By Country

10.3.              South America: Country Analysis

10.3.1.  Brazil Cloud Telephony Service Market Outlook

10.3.1.1.      Market Size & Forecast

10.3.1.1.1.           By Value

10.3.1.2.      Market Share & Forecast

10.3.1.2.1.           By Network Type

10.3.1.2.2.           By Deployment Mode

10.3.1.2.3.           By Organization Size

10.3.1.2.4.           By Application

10.3.1.2.5.           By End User Industry

10.3.2.  Argentina Cloud Telephony Service Market Outlook

10.3.2.1.      Market Size & Forecast

10.3.2.1.1.           By Value

10.3.2.2.      Market Share & Forecast

10.3.2.2.1.           By Network Type

10.3.2.2.2.           By Deployment Mode

10.3.2.2.3.           By Organization Size

10.3.2.2.4.           By Application

10.3.2.2.5.           By End User Industry

10.3.3.  Colombia Cloud Telephony Service Market Outlook

10.3.3.1.      Market Size & Forecast

10.3.3.1.1.           By Value

10.3.3.2.      Market Share & Forecast

10.3.3.2.1.           By Network Type

10.3.3.2.2.           By Deployment Mode

10.3.3.2.3.           By Organization Size

10.3.3.2.4.           By Application

10.3.3.2.5.           By End User Industry

11.  Middle East and Africa Cloud Telephony Service Market Outlook

11.1.              Market Size & Forecast

11.1.1.  By Value

11.2.              Market Share & Forecast

11.2.1.  By Network Type

11.2.2.  By Deployment Mode

11.2.3.  By Organization Size

11.2.4.  By Application

11.2.5.  By End User Industry

11.2.6.  By Country

11.3.              MEA: Country Analysis

11.3.1.  South Africa Cloud Telephony Service Market Outlook

11.3.1.1.      Market Size & Forecast

11.3.1.1.1.           By Value

11.3.1.2.      Market Share & Forecast

11.3.1.2.1.           By Network Type

11.3.1.2.2.           By Deployment Mode

11.3.1.2.3.           By Organization Size

11.3.1.2.4.           By Application

11.3.1.2.5.           By End User Industry

11.3.2.  Saudi Arabia Cloud Telephony Service Market Outlook

11.3.2.1.      Market Size & Forecast

11.3.2.1.1.           By Value

11.3.2.2.      Market Share & Forecast

11.3.2.2.1.           By Network Type

11.3.2.2.2.           By Deployment Mode

11.3.2.2.3.           By Organization Size

11.3.2.2.4.           By Application

11.3.2.2.5.           By End User Industry

11.3.3.  UAE Cloud Telephony Service Market Outlook

11.3.3.1.      Market Size & Forecast

11.3.3.1.1.           By Value

11.3.3.2.      Market Share & Forecast

11.3.3.2.1.           By Network Type

11.3.3.2.2.           By Deployment Mode

11.3.3.2.3.           By Organization Size

11.3.3.2.4.           By Application

11.3.3.2.5.           By End User Industry

11.3.4.  Kuwait Cloud Telephony Service Market Outlook

11.3.4.1.      Market Size & Forecast

11.3.4.1.1.           By Value

11.3.4.2.      Market Share & Forecast

11.3.4.2.1.           By Network Type

11.3.4.2.2.           By Deployment Mode

11.3.4.2.3.           By Organization Size

11.3.4.2.4.           By Application

11.3.4.2.5.           By End User Industry

12.  Market Dynamics

12.1.              Drivers

12.2.              Challenges

13.  Market Trends & Developments

14.  Competitive Landscape

14.1.              Nextiva

14.2.              Vox Telecom Limited

14.3.              AVOXI, Inc.

14.4.              8x8, Inc.

14.5.              BroadSoft, Inc.

14.6.              DIALPAD

14.7.              Cisco Systems, Inc.

14.8.              Go 2 Market India Pvt. Ltd.

14.9.              Exotel Techcom Pvt. Ltd.

14.10.            LeadNXT

14.11.            Knowlarity Communications Pvt. Ltd

15. Strategic Recommendations

Figures and Tables

Frequently asked questions

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Increased mobile phone penetration is expected to drive the growth of global cloud telephony service market.

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The global cloud telephony service market is segmented based on network type, deployment mode, organization size, application, end user industry, company and region.

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Based on the regional analysis, North America is expected to hold the largest share in global cloud telephony service market during forecast period.

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The major players operating in the cloud telephony service market Nextiva, Vox Telecom, AVOXI, 8x8, Inc., BroadSoft, DIALPAD, Cisco Systems, Inc., Go 2 Market India Pvt. Ltd., Exotel Techcom Pvt. Ltd., LeadNXT, Knowlarity Communications Pvt. Ltd and others.

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