Call Control Market – Global Industry Size, Share, Trends, Opportunity, and Forecast Segmented By Product (IP Extensions, TDM Extensions), By Application (Commercial, Industrial, Others), By Region & Competition, 2021-2031F

Forecast Period	2027-2031
Market Size (2025)	USD 19.15 Billion
CAGR (2026-2031)	13.39%
Fastest Growing Segment	TDM Extensions
Largest Market	North America
Market Size (2031)	USD 40.70 Billion

Market Overview

The Global Call Control Market will grow from USD 19.15 Billion in 2025 to USD 40.70 Billion by 2031 at a 13.39% CAGR. The Global Call Control Market comprises the critical software and hardware infrastructure responsible for routing, signaling, and managing voice and multimedia sessions across telecommunications networks. This technology facilitates essential functions such as call setup, teardown, and policy enforcement within both traditional Public Switched Telephone Networks and modern IP-based environments. The primary drivers propelling market growth include the extensive global migration toward Voice over IP and Voice over LTE architectures, coupled with the rising enterprise demand for cloud-native Unified Communications solutions that require scalable and flexible signaling capabilities.

However, the complexity of ensuring seamless interoperability between rapidly evolving next-generation architectures and aging legacy infrastructure remains a significant challenge that can impede deployment speed. Furthermore, heightened security risks such as signaling attacks and toll fraud present substantial obstacles to network expansion. According to 5G Americas, in 2024, global 5G connections reached a milestone of 2.25 billion, a surge that necessitates increasingly robust and advanced call control systems to manage the massive volume of high-speed voice and data traffic.

Key Market Drivers

The accelerated adoption of cloud-based and hosted telephony solutions serves as a primary catalyst for the Global Call Control Market. As enterprises retire legacy Public Switched Telephone Network (PSTN) hardware, they increasingly implement Session Border Controllers (SBCs) and softswitches capable of managing IP-based signaling in virtualized environments. This transition supports the integration of voice services into broader Unified Communications platforms, requiring robust call control architectures to handle complex session management and policy enforcement across distributed endpoints. According to Microsoft, April 2024, in the 'FY24 Q3 Earnings Conference Call', Teams Phone surpassed 20 million PSTN users, highlighting the massive scale at which organizations are migrating voice workloads to cloud ecosystems.

Concurrently, the expansion of high-speed 5G networks is reshaping the technical requirements for call control infrastructure. The deployment of 5G Standalone (SA) architectures necessitates advanced IP Multimedia Subsystem (IMS) cores to support Voice over New Radio (VoNR) and ensure Quality of Service for high-definition voice and video sessions. This network evolution drives the demand for scalable signaling solutions that can manage increased throughput and latency-sensitive applications. According to the Ericsson Mobility Report, June 2024, 5G subscriptions grew by 160 million during the first quarter of 2024, underscoring the rapid infrastructure scaling required to support modern connectivity. Additionally, according to the GSMA, in 2024, mobile technologies and services were projected to generate over $5 trillion in global economic value, reflecting the critical dependence of the global economy on reliable telecommunications infrastructure.

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Key Market Challenges

The growth of the Global Call Control Market is significantly impeded by heightened security risks, specifically signaling attacks and toll fraud. As telecommunications infrastructure transitions to open, IP-based protocols, the attack surface for malicious actors expands, rendering networks vulnerable to sophisticated breaches. These security threats force network operators to prioritize defensive measures over expansion strategies, diverting critical capital and technical resources away from innovation and infrastructure upgrades. The financial impact of these breaches is profound, directly eroding revenue streams that would otherwise fund market development and technology deployment.

This defensive posture necessitates the implementation of rigid verification processes that can slow down interconnection and service provisioning. According to the Global Leaders' Forum (GLF), in 2024, 64% of carriers identified fraud prevention as a top strategic priority, reflecting a substantial shift in operational focus toward risk mitigation. Consequently, the imperative to fortify networks against these persistent threats creates a functional bottleneck, delaying the adoption of advanced call control architectures and restricting the overall pace of market expansion as operators hesitate to expose new interfaces without exhaustive security assurances.

Key Market Trends

The integration of AI-driven predictive call routing and analytics is fundamentally reshaping how organizations manage voice traffic, moving beyond static rules to dynamic, intent-aware session handling. By leveraging Generative AI, modern call control platforms can now analyze real-time context and historical interaction data to route calls with unprecedented precision, significantly reducing transfer rates and operational costs. This capability is rapidly becoming a core revenue driver for platform providers as enterprises prioritize intelligent automation over legacy switching architectures. According to Five9, February 2025, in the 'Q4 2024 Earnings Call', enterprise AI revenue accelerated to 46% in the fourth quarter of 2024, reflecting the critical market shift toward intelligence-led signaling solutions.

Simultaneously, the market is witnessing a critical pivot toward the utilization of voice biometrics for advanced authentication to counter the weaponization of AI in telecommunications. As synthetic voice generation and deepfake technologies render traditional knowledge-based verification methods obsolete, network operators are embedding advanced liveness detection and biometric fingerprinting directly into the call control layer to secure session initiation. This trend is a direct response to the escalating sophistication of fraud attacks that exploit standard signaling vulnerabilities. According to Sumsub, June 2025, in the 'Q1 2025 Identity Fraud Trends' report, deepfake fraud surged by 1,100% globally compared to the previous year, underscoring the urgent necessity for biometric defenses within call management workflows.

Segmental Insights

Analysis of the Global Call Control Market identifies TDM Extensions as the fastest-growing segment, driven by the strategic necessity for enterprises to maximize the value of established infrastructure. While the broader industry trends toward IP-based solutions, many organizations prefer TDM extensions to integrate legacy systems with modern networks rather than incurring the high capital expenditure of a complete overhaul. This approach facilitates a cost-efficient hybrid communication environment, enabling businesses to leverage advanced call control capabilities and ensure operational continuity while significantly extending the lifespan of their existing telecommunication assets.

Regional Insights

North America holds the leading position in the global call control market due to the widespread integration of cloud-based telecommunications infrastructure across the United States and Canada. This dominance is supported by the early acceptance of unified communication technologies and the presence of major industry providers. Additionally, rigorous compliance mandates established by the Federal Communications Commission drive the demand for effective call management systems to ensure network security and consumer protection. Consequently, regional enterprises consistently invest in reliable call routing and screening tools to maintain operational standards and adhere to regulatory requirements.

Recent Developments

• In December 2025, Ribbon Communications established a strategic partnership with One New Zealand to implement cloud-native voice technology throughout the region. The collaboration entails the deployment of the company's Session Border Controller and Policy and Routing Engine to establish a scalable and secure voice infrastructure. This modernization allows the operator to manage flexible call capacity and seamlessly integrate with collaboration platforms such as Microsoft Teams. The solution utilizes a microservices architecture to enhance network reliability and streamline the management of voice services, ensuring a robust calling experience for consumer and business customers.
• In November 2025, Oracle Communications announced that Transatel had selected its cloud-native 5G signaling core to advance next-generation connectivity services. The implementation leverages components of the 5G Standalone core to provide secure and scalable connectivity for millions of internet of things devices. This infrastructure upgrade is designed to support mission-critical applications, including connected vehicles and industrial automation, by ensuring reliable roaming across international mobile networks. The solution enables the operator to effectively manage complex signaling traffic and meet the growing demand for high-speed, low-latency global data connectivity.
• In March 2025, AudioCodes expanded its service portfolio by launching new AI-powered value-added applications for its Live platform. The update introduced the Voca Conversational Interaction Center for Microsoft Teams and generative AI-driven tools for meeting productivity. These solutions are designed to modernize customer and employee experiences by providing advanced interaction analytics, compliance recording, and automated monitoring capabilities. The services are delivered via a cloud-based model, allowing service providers and channel partners to offer differentiated voice and contact center features to enterprises while accelerating customer onboarding and reducing operational costs.
• In January 2024, Nokia announced that it had been selected by the UAE-based telecommunications operator du to modernize its voice core network. This initiative involves the expansion of the existing IP Multimedia Subsystem (IMS) voice core to enhance Voice over Long Term Evolution (VoLTE) services and prepare for the transition to Voice over New Radio (VoNR). The project aims to improve voice quality and operational efficiency by deploying advanced network analytics and mediation solutions. This modernization ensures support for legacy users while enabling the delivery of new, high-definition voice services across the operator’s mobile and fixed networks.

Key Market Players

• NEC Corporation
• Cisco Systems, Inc.
• Avaya Inc.
• Mitel Networks Corporation
• Alcatel-Lucent Enterprise
• Panasonic Corporation
• 3CX Ltd.
• Content Guru Ltd.
• Enghouse Interactive
• Five9, Inc.

By Product	By Application	By Region
IP Extensions TDM Extensions	Commercial Industrial Others	North America Europe Asia Pacific South America Middle East & Africa

Report Scope:

In this report, the Global Call Control Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

• Call Control Market, By Product:

• IP Extensions
• TDM Extensions

• Call Control Market, By Application:

• Commercial
• Industrial
• Others

• Call Control Market, By Region:

• North America
• United States
• Canada
• Mexico
• Europe
• France
• United Kingdom
• Italy
• Germany
• Spain
• Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• South America
• Brazil
• Argentina
• Colombia
• Middle East & Africa
• South Africa
• Saudi Arabia
• UAE