Global Bot Services market is expected to expand over USD 2.3 Billion, growing at a CAGR of over 30% during the forecast period, owing to the growing penetration of internet and increasing online services. Moreover, rising user engagement on social media platforms and highly advanced natural language processing and artificial intelligence tools are propelling the growth of the global bot services market. However, lack of awareness and dependency on deployment platforms for Bots are impeding the growth of the market.

Based on the deployment channel, the Global Bot Services market has been segmented into Websites, Contact Centre & Customer Service, Social Media and Mobile Applications. Social media deployment channel is expected to grow at a higher rate during the forecast period due to the increasing user engagement on the online platforms and technological advancements.

Framework segment to dominate the Bot Services market in the forecast period

Based on the service, the Global Bot Services market is categorised into Framework and Platform. Framework segment is anticipated to occupy the major share during the forecast period owing to its benefits in tackling problems such as user connectivity, basic input/output modules and language and dialogue skills. Geographically, the market has been segmented into Asia-Pacific, North America, South America, Middle East & Africa and Europe. Asia Pacific is projected to grow at the highest CAGR due to the increasing adoption of bot services by the end user industries such as BFSI, retail and healthcare, among others.

Years considered for this report:

Historical Years: 2014-2016

Base Year: 2017

Estimated Year: 2018

Forecast Period: 2019–2024

Objective of the Study:

  • To analyse and forecast the market size of Global Bot Services Market, in terms of value.
  • To classify and forecast Global Bot Services Market based on service, deployment channel, mode, product type, end user industry and regional distribution.
  • To identify drivers and challenges for Global Bot Services Market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in Global Bot Services Market.
  • To conduct the pricing analysis for Global Bot Services Market.
  • To identify and analyse the profile of leading players involved in the Global Bot Services.


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Some of the leading players in the Global Bot Services Market are Microsoft, IBM, Facebook, Google, Amazon Web Services, Nuance Communications, Aspect Software, Inbenta Technologies, Creative Virtual, 24/7 Customer, etc.

TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the solution providers which could not be identified due to the limitations of secondary research. TechSci Research analysed the service offerings, distribution channels and presence of all major collaboration solution providers across the globe.

TechSci Research calculated the market size of Global Bot Services Market using a bottom-up approach, where data for various application across various technology were recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analysing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company website, news articles, press releases, company annual reports, investor presentations and financial reports were also used by TechSci Research.


Key Target Audience:

  • Business organizations
  • Bot framework providers
  • Bot platform providers
  • Cloud service providers
  •  End Users
  • Suppliers and distributors
  • Government and other regulatory bodies
  • Technology investors
  • Research institutes and organizations
  • Market research and consulting firms

The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as collaboration solution providers and partners, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

Report Scope:

In this report, Global Bot Services Market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • Market, By Service:
    • Framework
    • Platform
  • Market, By Deployment Channel:
    • Websites
    • Contact Centre & Customer Service
    • Social Media
    • Mobile Applications
  • Market, By Mode:
    • Text and Rich Media
    • Audio
    • Video
  • Market, By Product Type:
    • Voice Assistant
    • Chat Bots
    • Smart Speakers
    • Natural Language Processing
  • Market, By End User Industry:
    • Banking, Financial Services, and Insurance (BFSI)
    • Retail & eCommerce
    • Healthcare
    • Media & Entertainment
    • Telecom
    • Government
    • Education
    • Travel & Hospitality
    • Real Estate
  • Market, By Region:
    • Asia Pacific
      • China
      • India 
      • Japan
      • South Korea
      • Australia
      • New Zealand
    • Europe
      • France
      • Germany
      • United Kingdom
      • Italy
      • Spain
      • Netherlands
      • Russia
      • Poland
      • Sweden
    • North America
      • United States
      • Mexico
      • Canada
    • South America
      • Brazil
      • Argentina
      • Colombia
      • Chile
    • Middle East and Africa
      • South Africa
      • Saudi Arabia
      • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in Global Bot Services Market.

Available Customizations:

With the given market data, TechSci Research offers customizations according the company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Profit Margin Analysis

  • Profit margin analysis in case of direct and indirect sales channel.

In case you don’t find what you are looking for, please get in touch with our custom research team at sales@techsciresearch.com

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In case you don’t find what you are looking for, please get in touch with our custom research team at sales@techsciresearch.com

1.    Product Overview

2.    Research Methodology

3.    Executive Summary

4.    Voice of Customer

4.1.  Vendor Satisfaction

4.2.  Vendor Challenges

4.3.  Challenges and Unmet needs

4.4.  Factors Influencing Purchase Decisions

5.    Global Bot Services Market Overview 

6.    Global Bot Services Market Outlook

6.1.  Market Size & Forecast

6.1.1.     By Value

6.2.  Market Share & Forecast

6.2.1.     By Service (Framework and Platform)

6.2.2.     By Deployment Channel (Websites, Contact Centre & Customer Service, Social Media and Mobile Applications)

6.2.3.     By Mode (Text and Rich Media, Audio and Video)

6.2.4.     By Product Type (Voice Assistant, Chat Bots, Smart Speakers and Natural Language Processing)

6.2.5.     By End User Industry (Banking, Financial Services, and Insurance (BFSI), Retail & eCommerce, Healthcare, Media & Entertainment, Telecom, Government, Education, Travel & Hospitality and Real Estate)

6.2.6.     By Region

6.2.7.     By Company

6.3.  Market Attractiveness Index

7.    Asia-Pacific Bot Services Market Outlook

7.1.  Market Size & Forecast          

7.1.1.     By Value

7.2.  Market Share & Forecast

7.2.1.     By Service

7.2.2.     By Deployment Channel

7.2.3.     By Mode

7.2.4.     By End User Industry

7.2.5.     By Country

7.3.  Market Attractiveness Index

7.4.  Asia-Pacific: Country Analysis

7.4.1.     China Bot Services Market Outlook

7.4.1.1.         Market Size & Forecast

7.4.1.1.1.             By Value

7.4.1.2.         Market Share & Forecast

7.4.1.2.1.             By Service

7.4.1.2.2.             By Deployment Channel

7.4.1.2.3.             By Mode

7.4.1.3.         Pricing Analysis

7.4.1.4.         Market Attractiveness Index

7.4.2.     India Bot Services Market Outlook

7.4.2.1.         Market Size & Forecast

7.4.2.1.1.             By Value

7.4.2.2.         Market Share & Forecast

7.4.2.2.1.             By Service

7.4.2.2.2.             By Deployment Channel

7.4.2.2.3.             By Mode

7.4.2.3.         Pricing Analysis

7.4.2.4.         Market Attractiveness Index

7.4.3.     Japan Bot Services Market Outlook

7.4.3.1.         Market Size & Forecast

7.4.3.1.1.             By Value

7.4.3.2.         Market Share & Forecast

7.4.3.2.1.             By Service

7.4.3.2.2.             By Deployment Channel

7.4.3.2.3.             By Mode

7.4.3.3.         Pricing Analysis

7.4.3.4.         Market Attractiveness Index

7.4.4.     South Korea Bot Services Market Outlook

7.4.4.1.         Market Size & Forecast

7.4.4.1.1.             By Value

7.4.4.2.         Market Share & Forecast

7.4.4.2.1.             By Service

7.4.4.2.2.             By Deployment Channel

7.4.4.2.3.             By Mode

7.4.4.3.         Pricing Analysis

7.4.4.4.         Market Attractiveness Index

7.4.5.     Australia Bot Services Market Outlook

7.4.5.1.         Market Size & Forecast

7.4.5.1.1.             By Value

7.4.5.2.         Market Share & Forecast

7.4.5.2.1.             By Service

7.4.5.2.2.             By Deployment Channel

7.4.5.2.3.             By Mode

7.4.5.3.         Pricing Analysis

7.4.5.4.         Market Attractiveness Index

7.4.6.     New Zealand Bot Services Market Outlook

7.4.6.1.         Market Size & Forecast

7.4.6.1.1.             By Value

7.4.6.2.         Market Share & Forecast

7.4.6.2.1.             By Service

7.4.6.2.2.             By Deployment Channel

7.4.6.2.3.             By Mode

7.4.6.3.         Pricing Analysis

7.4.6.4.         Market Attractiveness Index

8.    Europe Bot Services Market Outlook

8.1.  Market Size & Forecast          

8.1.1.     By Value

8.2.  Market Share & Forecast

8.2.1.     By Service

8.2.2.     By Deployment Channel

8.2.3.     By Mode

8.2.4.     By End User Industry

8.2.5.     By Country

8.3.  Market Attractiveness Index

8.4.  Europe: Country Analysis

8.4.1.     France Bot Services Market Outlook

8.4.1.1.         Market Size & Forecast

8.4.1.1.1.             By Value

8.4.1.2.         Market Share & Forecast

8.4.1.2.1.             By Service

8.4.1.2.2.             By Deployment Channel

8.4.1.2.3.             By Mode

8.4.1.3.         Pricing Analysis

8.4.1.4.         Market Attractiveness Index

8.4.2.     Germany Bot Services Market Outlook

8.4.2.1.         Market Size & Forecast

8.4.2.1.1.             By Value

8.4.2.2.         Market Share & Forecast

8.4.2.2.1.             By Service

8.4.2.2.2.             By Deployment Channel

8.4.2.2.3.             By Mode

8.4.2.3.         Pricing Analysis

8.4.2.4.         Market Attractiveness Index

8.4.3.     United Kingdom Bot Services Market Outlook

8.4.3.1.         Market Size & Forecast

8.4.3.1.1.             By Value

8.4.3.2.         Market Share & Forecast

8.4.3.2.1.             By Service

8.4.3.2.2.             By Deployment Channel

8.4.3.2.3.             By Mode

8.4.3.3.         Pricing Analysis

8.4.3.4.         Market Attractiveness Index

8.4.4.     Italy Bot Services Market Outlook

8.4.4.1.         Market Size & Forecast

8.4.4.1.1.             By Value

8.4.4.2.         Market Share & Forecast

8.4.4.2.1.             By Service

8.4.4.2.2.             By Deployment Channel

8.4.4.2.3.             By Mode

8.4.4.3.         Pricing Analysis

8.4.4.4.         Market Attractiveness Index

8.4.5.     Spain Bot Services Market Outlook

8.4.5.1.         Market Size & Forecast

8.4.5.1.1.             By Value

8.4.5.2.         Market Share & Forecast

8.4.5.2.1.             By Service

8.4.5.2.2.             By Deployment Channel

8.4.5.2.3.             By Mode

8.4.5.3.         Pricing Analysis

8.4.5.4.         Market Attractiveness Index

8.4.6.     Russia Bot Services Market Outlook

8.4.6.1.         Market Size & Forecast

8.4.6.1.1.             By Value

8.4.6.2.         Market Share & Forecast

8.4.6.2.1.             By Service

8.4.6.2.2.             By Deployment Channel

8.4.6.2.3.             By Mode

8.4.6.3.         Pricing Analysis

8.4.6.4.         Market Attractiveness Index

8.4.7.     Poland Bot Services Market Outlook

8.4.7.1.         Market Size & Forecast

8.4.7.1.1.             By Value

8.4.7.2.         Market Share & Forecast

8.4.7.2.1.             By Service

8.4.7.2.2.             By Deployment Channel

8.4.7.2.3.             By Mode

8.4.7.3.         Pricing Analysis

8.4.7.4.         Market Attractiveness Index

8.4.8.     Netherlands Bot Services Market Outlook

8.4.8.1.         Market Size & Forecast

8.4.8.1.1.             By Value

8.4.8.2.         Market Share & Forecast

8.4.8.2.1.             By Service

8.4.8.2.2.             By Deployment Channel

8.4.8.2.3.             By Mode

8.4.8.3.         Pricing Analysis

8.4.8.4.         Market Attractiveness Index

9.    North America Bot Services Market Outlook

9.1.  Market Size & Forecast          

9.1.1.     By Value

9.2.  Market Share & Forecast

9.2.1.     By Service

9.2.2.     By Deployment Channel

9.2.3.     By Mode

9.2.4.     By End User Industry

9.2.5.     By Country

9.3.  Market Attractiveness Index

9.4.  North America: Country Analysis

9.4.1.     United States Bot Services Market Outlook

9.4.1.1.         Market Size & Forecast

9.4.1.1.1.             By Value

9.4.1.2.         Market Share & Forecast

9.4.1.2.1.             By Service

9.4.1.2.2.             By Deployment Channel

9.4.1.2.3.             By Mode

9.4.1.3.         Pricing Analysis

9.4.1.4.         Market Attractiveness Index

9.4.2.     Mexico Bot Services Market Outlook

9.4.2.1.         Market Size & Forecast

9.4.2.1.1.             By Value

9.4.2.2.         Market Share & Forecast

9.4.2.2.1.             By Service

9.4.2.2.2.             By Deployment Channel

9.4.2.2.3.             By Mode

9.4.2.3.         Pricing Analysis

9.4.2.4.         Market Attractiveness Index

9.4.3.     Canada Bot Services Market Outlook

9.4.3.1.         Market Size & Forecast

9.4.3.1.1.             By Value

9.4.3.2.         Market Share & Forecast

9.4.3.2.1.             By Service

9.4.3.2.2.             By Deployment Channel

9.4.3.2.3.             By Mode

9.4.3.3.         Pricing Analysis

9.4.3.4.         Market Attractiveness Index

10.  South America Bot Services Market Outlook

10.1.              Market Size & Forecast

10.1.1.  By Value

10.2.              Market Share & Forecast

10.2.1.  By Service

10.2.2.  By Deployment Channel

10.2.3.  By Mode

10.2.4.  By End User Industry

10.2.5.  By Country

10.3.              Market Attractiveness Index

10.4.              South America: Country Analysis

10.4.1.  Brazil Bot Services Market Outlook

10.4.1.1.      Market Size & Forecast

10.4.1.1.1.           By Value

10.4.1.2.      Market Share & Forecast

10.4.1.2.1.           By Service

10.4.1.2.2.           By Deployment Channel

10.4.1.2.3.           By Mode

10.4.1.3.      Pricing Analysis

10.4.1.4.      Market Attractiveness Index

10.4.2.  Argentina Bot Services Market Outlook

10.4.2.1.      Market Size & Forecast

10.4.2.1.1.           By Value

10.4.2.2.      Market Share & Forecast

10.4.2.2.1.           By Service

10.4.2.2.2.           By Deployment Channel

10.4.2.2.3.           By Mode

10.4.2.3.      Pricing Analysis

10.4.2.4.      Market Attractiveness Index

10.4.3.  Colombia Bot Services Market Outlook

10.4.3.1.      Market Size & Forecast

10.4.3.1.1.           By Value

10.4.3.2.      Market Share & Forecast

10.4.3.2.1.           By Service

10.4.3.2.2.           By Deployment Channel

10.4.3.2.3.           By Mode

10.4.3.3.      Pricing Analysis

10.4.3.4.      Market Attractiveness Index

10.4.4.  Chile Bot Services Market Outlook

10.4.4.1.      Market Size & Forecast

10.4.4.1.1.           By Value

10.4.4.2.      Market Share & Forecast

10.4.4.2.1.           By Service

10.4.4.2.2.           By Deployment Channel

10.4.4.2.3.           By Mode

10.4.4.3.      Pricing Analysis

10.4.4.4.      Market Attractiveness Index

11.  Middle East and Africa Bot Services Market Outlook

11.1.              Market Size & Forecast

11.1.1.  By Value

11.2.              Market Share & Forecast

11.2.1.  By Service

11.2.2.  By Deployment Channel

11.2.3.  By Mode

11.2.4.  By End User Industry

11.2.5.  By Country

11.3.