ATM Software Market – Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Component (Software, Services), By Function (Bill Payment, Card Payment, Cash Deposit, Cash Dispenser), By End-User (Banks and Financial Institutions, Independent ATM Deployer), By Region, By Competition, 2021-2031F

Forecast Period	2027-2031
Market Size (2025)	USD 5.82 Billion
CAGR (2026-2031)	5.09%
Fastest Growing Segment	Software
Largest Market	North America
Market Size (2031)	USD 7.84 Billion

Market Overview

The Global ATM Software Market will grow from USD 5.82 Billion in 2025 to USD 7.84 Billion by 2031 at a 5.09% CAGR. ATM software encompasses the operating systems and middleware that enable automated teller machines to execute financial transactions, manage hardware peripherals, and interface with banking networks. The market is primarily driven by the imperative for operational efficiency, which compels financial institutions to adopt multivendor solutions that standardize customer experiences across diverse equipment fleets. Furthermore, the necessity to reduce infrastructure costs is accelerating the shift toward managed service models. According to the ATM Industry Association, in 2025, 15% of surveyed banks reported outsourcing all ATM-related responsibilities, reflecting a strategic move toward specialized software management to streamline operations and ensure high availability.

However, the industry faces a significant challenge regarding the escalating sophistication of security threats. As software platforms evolve to support open architectures and contactless integrations, they become increasingly susceptible to logical attacks and malware. This vulnerability necessitates continuous, capital-intensive investments in security protocols and compliance updates, which can strain operational budgets. Consequently, the substantial resources required to maintain secure and resilient software environments can impede the speed of innovation and create barriers to entry for smaller deployers attempting to modernize their networks.

Key Market Drivers

The growth of ATM-as-a-Service and managed software models is fundamentally reshaping the market as financial institutions seek to minimize operational complexity. Banks are increasingly decoupling software management from hardware ownership, opting for outsourced solutions that ensure continuous compliance and seamless updates without heavy internal IT overhead. This shift allows deployers to pivot from capital-intensive legacy infrastructures to flexible, subscription-based environments that accelerate time-to-market for new features while standardizing fleet performance. According to NCR Atleos, May 2025, in the 'First Quarter 2025 Results', ATM-as-a-Service unique customers grew by 40% year-over-year, underscoring the rapid industry migration toward these streamlined, cloud-enabled operational frameworks to improve efficiency.

Simultaneously, the expansion of self-service functionalities beyond simple cash withdrawal is driving significant software innovation. Modern ATM platforms are being re-engineered to serve as comprehensive digital transaction hubs, enabling complex banking activities such as bill payments, account transfers, and instant account opening to migrate from the teller line to the kiosk. This evolution requires robust middleware capable of integrating diverse core banking services into a unified, secure user interface. According to the ATM Industry Association, January 2025, in the 'Top ATM trends to watch in 2025' report, 39% of surveyed banks identified supporting diverse self-service transactions as the primary additional responsibility for their fleets, prioritizing it over traditional cash dispensing. This demand for advanced capabilities helps maintain the relevance of physical touchpoints, reflected in the fact that, according to Diebold Nixdorf, May 2025, the company's product backlog increased to approximately $900 million, signaling strong ongoing investment in next-generation self-service technology.

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Key Market Challenges

The escalating sophistication of security threats constitutes a formidable barrier to the expansion of the Global ATM Software Market. As industry standards shift toward open software architectures and contactless integration, these platforms become increasingly vulnerable to complex logical attacks and malware incursions. This susceptibility forces market participants to divert substantial financial resources toward continuous security patching and rigorous compliance adherence. Consequently, operational budgets that would otherwise fund innovation and feature development are consumed by the immediate necessity of defensive maintenance, thereby slowing the overall pace of technological advancement within the sector.

The severity of this operational burden is evidenced by recent industry data. According to the ATM Industry Association, in 2025, jackpotting and cash-out incidents accounted for 74% of all reported ATM criminal activity in the United States, overtaking physical attacks as the dominant threat. This high frequency of software-centric fraud necessitates capital-intensive security investments that smaller deployers often cannot sustain. As a result, the high cost of maintaining a resilient software environment creates significant barriers to entry and modernization, effectively hampering broader market adoption and growth.

Key Market Trends

The adoption of contactless and cardless withdrawal technologies is accelerating as financial institutions integrate mobile-first authentication methods to enhance user convenience and security. By leveraging Near Field Communication (NFC) and QR code standards, ATM software now enables customers to stage transactions via banking apps, significantly reducing time spent at the terminal and mitigating card skimming risks. This shift prioritizes friction-free interaction, where the user's mobile device acts as the primary interface. According to NCR Atleos, September 2025, in the 'Mastercard, NCR Atleos, and ITCARD to enhance contactless experiences at ATMs' press release, initial testing of Consumer Device Cardholder Verification Method (CDCVM) technology indicated that contactless transactions at ATMs are on average 20% faster than conventional PIN-based withdrawals.

Simultaneously, the market is witnessing the widespread implementation of AI-powered predictive maintenance, transforming how deployers manage fleet availability. Advanced software agents now continuously analyze hardware telemetry to identify pre-failure patterns in components like cash dispensers and card readers, allowing for preemptive remediation rather than reactive repair. This technological capability drastically minimizes downtime and optimizes cash handling cycles without manual intervention. According to Diebold Nixdorf, December 2025, in the 'Diebold Nixdorf Unveils DN Series 300 and 350' press release, the company’s latest self-service technology delivers nearly 40% greater system availability compared to previous generations, driven by intelligent data processing and predictive maintenance scheduling features.

Segmental Insights

The Software segment currently represents the fastest-growing category within the Global ATM Software Market, driven by the increasing demand for multivendor interoperability and enhanced security measures. Financial institutions are actively adopting universal solutions that function across diverse hardware platforms, thereby reducing dependency on specific manufacturers and lowering operational costs. Furthermore, strict compliance requirements from organizations such as the PCI Security Standards Council necessitate frequent system updates to mitigate fraud risks and ensure data protection. This industry-wide shift toward flexible, secure, and compliant infrastructure positions the software sector for sustained expansion relative to other market segments.

Regional Insights

North America commands the leading position in the Global ATM Software Market, supported by a highly developed banking sector and the presence of prominent industry vendors such as NCR Atleos and Diebold Nixdorf. This dominance is sustained by the widespread integration of advanced technologies, including biometric authentication and cloud-based multivendor platforms, which enhance operational efficiency. Additionally, the region’s market growth is bolstered by strict adherence to safety and accessibility mandates, such as the Americans with Disabilities Act (ADA) and PCI Security Standards, compelling financial institutions to continuously upgrade their software infrastructure. These factors, combined with a strong focus on fraud prevention, drive the region’s sustained leadership.

Recent Developments

• In November 2024, NCR Atleos partnered with NatWest Group to upgrade the financial institution's self-service banking network throughout the United Kingdom. The extensive project involved replacing more than 5,500 ATMs and multi-function devices with updated technology to enhance the overall customer interface. The initiative utilized scalable self-service platforms to improve operational availability and agility for the bank's various brands. By deploying these advanced solutions, the banking group aimed to provide more reliable access to cash and financial services while enabling the faster deployment of new transactions and features for its customers.
• In October 2024, Hyosung Americas collaborated with eGlobal to launch a pilot program for a new retail cash-recycling solution known as Hyosung Pay. This initiative utilized the company's Pivot ATM to reinvent the utility of self-service devices in retail environments by enabling cash-in transactions. The software-driven service allowed merchants to deposit cash directly into the terminal for instant credit, thereby streamlining cash management and significantly reducing handling costs. The pilot was designed to drive increased foot traffic and expand transaction options for consumers in convenience stores and hotels, marking a shift in retail ATM functionality.
• In August 2024, Diebold Nixdorf announced it had become the first ATM solution provider to support the Microsoft Windows 11 IoT Enterprise LTSC 2024 operating system. This breakthrough provided financial institutions with a stable and scalable software platform that is supported through October 2034. The integration included the company's transaction middleware and connection point software, ensuring compliance with evolving payment card industry standards and security requirements. This technical advancement enabled banks to enhance security and usability while protecting their long-term investments in self-service infrastructure, facilitating a smoother transition to future technological standards.
• In March 2024, Auriga, a global provider of software for the banking and payments industry, announced a strategic partnership with Nationwide Building Society to modernize the latter's self-service channel. The agreement involved deploying a comprehensive software suite, including a client-server architecture and marketing tools, to manage and secure the institution's fleet of ATMs across the United Kingdom. Additionally, the collaboration implemented a dedicated cybersecurity solution to protect the network from evolving digital threats. This migration aimed to enhance operational efficiencies, reduce downtime, and simplify the management of the building society’s payment platform for a better customer experience.

Key Market Players

• NCR Corporation
• Diebold Nixdorf, Incorporated
• Fiserv, Inc.
• Guangzhou GRG Banking Equipment Co., Ltd.
• Euronet Worldwide, Inc.
• Hitachi-Omron Terminal Solutions, Corp.
• Auriga S.p.A.
• KAL ATM Software GmbH
• Triton Systems of Delaware, LLC
• Nautilus Hyosung America, Inc.

By Component	By Function	By End-User	By Region
Software Services	Bill Payment Card Payment Cash Deposit Cash Dispenser	Banks and Financial Institutions Independent ATM Deployer	North America Europe Asia Pacific South America Middle East & Africa

Report Scope:

In this report, the Global ATM Software Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

• ATM Software Market, By Component:

• Software
• Services

• ATM Software Market, By Function:

• Bill Payment
• Card Payment
• Cash Deposit
• Cash Dispenser

• ATM Software Market, By End-User:

• Banks and Financial Institutions
• Independent ATM Deployer

• ATM Software Market, By Region:

• North America
• United States
• Canada
• Mexico
• Europe
• France
• United Kingdom
• Italy
• Germany
• Spain
• Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• South America
• Brazil
• Argentina
• Colombia
• Middle East & Africa
• South Africa
• Saudi Arabia
• UAE