Smart Hospitality Market is expected to grow at a CAGR of 21.33% through 2030F
The
global smart hospitality market is expected to be led by advanced technology
integration and rising demand for personalized, efficient guest experiences, during
the forecast period 2026-2030F
According to TechSci Research report, “Smart Hospitality Market - Global
Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030F, The
Global Smart Hospitality Market was valued at USD 16.45 billion in 2024 and is
expected to reach USD 52.48 billion by 2030 with a CAGR of 21.33% through 2030.
Modern
travelers increasingly expect personalized services that cater to their
individual preferences, driving demand for smart hospitality solutions that
offer customization at scale. By leveraging technologies such as artificial
intelligence, machine learning, and data analytics, hotels can gather and
process information from various guest touchpoints to curate experiences
tailored to each visitor. Personalized welcome messages, preferred room
temperatures, dining suggestions based on dietary habits, and customized spa
packages are just a few examples of how smart hospitality platforms are
redefining guest engagement. This level of personalization not only elevates
the overall customer experience but also leads to increased customer retention
and positive online reviews, which are essential in today’s experience-driven
marketplace.
The shift
toward personalization also allows hoteliers to cross-sell and upsell ancillary
services more effectively. By analyzing guest behavior and preferences, hotels
can present timely and relevant offers, increasing revenue per available room.
From dynamic pricing models to personalized loyalty programs, smart platforms
transform how properties interact with their clientele before, during, and
after their stay. The competitive nature of the global hospitality market makes
it imperative for operators to stand out by offering superior value through
customization. As traveler expectations continue to evolve, investment in smart
hospitality systems that enable personalized guest journeys will become a
baseline requirement rather than a luxury.
Sustainability
has emerged as a defining trend in the global smart hospitality market, with
hospitality providers increasingly adopting intelligent infrastructure to
reduce environmental impact and align with regulatory and corporate
sustainability objectives. Smart energy management systems are being deployed
to monitor and optimize electricity, water, and heating consumption in
real-time, ensuring efficient use of resources based on occupancy and guest
behavior. Automated systems for lighting, ventilation, and temperature control
are programmed to shut down or reduce intensity when rooms are unoccupied,
significantly lowering energy waste.
In addition,
hotels are leveraging intelligent waste management systems and digital tracking
of resource utilization to drive green certifications and improve transparency
in sustainability reporting. Guest-facing features, such as digital prompts to
reuse linens or participate in carbon offset programs, are being enhanced
through smart displays and mobile applications, reinforcing eco-conscious
behavior. Investment in solar power, smart irrigation systems, and
environmentally friendly construction materials is also gaining momentum,
particularly among luxury and resort properties. The adoption of such
technologies not only enhances brand reputation among environmentally aware
travelers but also results in long-term operational cost savings. As global
attention intensifies on climate responsibility, the integration of smart
technologies into sustainable hospitality practices is expected to accelerate
across all segments of the market.
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The
cruise segment is the fastest-growing end user in the global smart hospitality
market, driven by increasing consumer demand for enhanced and personalized
onboard experiences. Cruise operators are investing heavily in smart
technologies to differentiate their offerings and meet the evolving
expectations of travelers seeking seamless connectivity, entertainment, and
comfort while at sea. Integration of Internet of Things devices enables
real-time monitoring of guest preferences, environmental controls, and security
systems, providing a highly customized and efficient service environment.
Advanced solutions such as mobile apps for contactless check-in, smart cabin
controls, and AI-powered customer service bots are becoming standard features
on modern cruise ships.
Cruise
companies are focusing on sustainability and operational efficiency by adopting
smart energy management and waste reduction technologies, which align with
growing environmental regulations and traveler awareness. The development of
innovative smart hospitality solutions onboard helps optimize resource use and
improve overall passenger satisfaction. Partnerships with technology providers
and digital platform developers accelerate the adoption of cutting-edge systems
that enhance safety, navigation, and guest engagement. As cruise tourism
continues to rebound and expand globally, driven by increasing disposable
incomes and growing interest in luxury and experiential travel, the cruise
segment’s demand for smart hospitality technologies is expected to sustain
robust growth during the forecast period.
Asia
Pacific is emerging as the fastest-growing region in the global smart
hospitality market, driven by rapid urbanization, increasing tourism, and
substantial investments in smart infrastructure across countries like China,
India, Japan, and Australia. The region’s expanding middle class and rising
disposable incomes are fueling demand for enhanced guest experiences and
technology-driven services. Governments are actively promoting digital
transformation initiatives and smart city projects, which support the
integration of Internet of Things devices and automation in hospitality
properties.
Improving
internet connectivity and growing adoption of cloud-based platforms facilitate
the deployment of innovative solutions such as smart room controls, mobile
check-ins, and energy management systems. These factors collectively position
Asia Pacific as a dynamic market with significant growth potential in the smart
hospitality sector during the forecast period.
Key
market players in the Smart Hospitality Market are: -
- Intel
Corporation
- Siemens
AG
- Samsung
Electronics Co., Ltd.
- Honeywell
International Inc.
- KONE
Corporation
- Oracle
Corporation
- Johnson
Controls International plc
- Schneider
Electric SE
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“The
Global Smart Hospitality Market is poised for significant growth driven by
increasing demand for personalized guest experiences, rising adoption of
Internet of Things technologies, and growing emphasis on energy efficiency and
sustainability. Advances in artificial intelligence, cloud computing, and
automation will further enable hotels and resorts to optimize operations,
enhance security, and deliver seamless services. Expanding investments in smart
infrastructure, coupled with rising traveler expectations for contactless and
customized experiences, will fuel market expansion. As digital transformation
accelerates across the hospitality industry, the market is expected to witness
robust growth throughout the forecast period.” said Mr. Karan Chechi, Research
Director of TechSci Research, a research-based global management consulting
firm.
“Smart Hospitality Market – Global Industry Size, Share, Trends, Opportunity, And Forecast, Segmented By Offering (Solutions, Services), By Deployment Mode (Cloud,
On-premises), By End User (Hotel, Cruise, Luxury Yatches, Others), By Region & Competition, 2020-2030F” has evaluated the future growth
potential of Smart Hospitality Market and provides statistics &
information on market size, structure, and future market growth. The report
intends to provide cutting-edge market intelligence and help decision makers
take sound investment decisions. Besides the report also identifies and
analyzes the emerging trends along with essential drivers, challenges, and
opportunities in Smart Hospitality Market.
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