Press Release

IT Outsourcing Market to Grow with a CAGR of 10.12% through 2028

Increasing focus on innovation and growing adoption of cloud computing are likely to drive the market in the forecast period.


According to TechSci Research report, “IT Outsourcing Market – Global Industry Size, Share, Trends, Competition Forecast & Opportunities, 2028”, the Global IT Outsourcing Market stood at USD 349.10 billion in 2022 and is anticipated to grow with a CAGR of 10.12% in the forecast period, 2024-2028. One of the primary drivers fueling the growth of the global IT outsourcing market is the pursuit of cost efficiency and operational optimization. Organizations across various industries are under constant pressure to reduce operational expenses while maintaining or enhancing the quality of their IT services. IT outsourcing offers a compelling solution to achieve this balance. By outsourcing specific IT functions and processes to external service providers, companies can tap into a global talent pool with specialized expertise, often at a fraction of the cost of maintaining an in-house IT department. Outsourcing providers can leverage economies of scale, cutting-edge technologies, and streamlined processes to deliver services more cost-effectively. Furthermore, IT outsourcing allows organizations to align their IT costs with their actual usage and business needs. This scalability ensures that resources are allocated efficiently, whether it's scaling up during peak periods or scaling down during slower times. Cost efficiency is a driving force behind the continued expansion of IT outsourcing across industries, from finance to healthcare to manufacturing.

Access to specialized skills and expertise is another significant driver of the global IT outsourcing market. The rapidly evolving technology landscape demands a diverse set of IT skills that organizations may not have readily available in-house. IT outsourcing provides access to a vast pool of professionals with specialized knowledge and experience in various domains of information technology. Outsourcing partners often maintain teams of experts in areas such as software development, cybersecurity, cloud computing, data analytics, and artificial intelligence. This allows organizations to tap into specific skills when needed without the lengthy recruitment and training processes associated with hiring full-time employees. Moreover, outsourcing providers frequently possess industry-specific knowledge and best practices. They understand the unique challenges and requirements of different sectors, ensuring that IT solutions are tailored to meet industry standards and regulatory compliance. Access to this specialized expertise is invaluable for organizations looking to stay competitive, innovate, and address complex IT challenges effectively. As technology continues to advance, the demand for specialized skills and knowledge is likely to further drive the growth of the global IT outsourcing market..          


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The Global IT Outsourcing Market is segmented into service type, type, industry and region.

Based on industry. The BFSI segment had the largest market share in 2022 & expected to maintain in the forecast period. The Banking, Financial Services, and Insurance (BFSI) sector is a significant segment within the global IT outsourcing market. BFSI companies, including banks, insurance companies, and financial service providers, rely heavily on IT outsourcing to optimize operations, reduce costs, enhance customer experiences, and stay competitive in a rapidly evolving industry. One of the primary drivers for IT outsourcing in the BFSI sector is the pursuit of cost efficiency. Banks, insurance companies, and financial institutions are under constant pressure to reduce operational expenses while delivering high-quality services. IT outsourcing allows them to achieve cost savings by accessing a global talent pool and leveraging economies of scale. Outsourcing providers offer specialized services, including application development, infrastructure management, and customer support, at competitive rates. BFSI organizations understand the importance of focusing on core competencies like risk management, compliance, and customer relationship management. By outsourcing routine IT functions, such as IT infrastructure management, application development, and maintenance, they can free up internal resources to concentrate on strategic activities that drive business growth and innovation.

Based on service type, The help desk services segment had the largest market share in 2022 and is projected to experience rapid growth during the forecast period. Help Desk Services are at the heart of IT support for organizations of all sizes and across various industries. They serve as the initial point of contact for users facing technical issues or seeking assistance. These services encompass a wide range of activities, including resolving software glitches, assisting with hardware problems, and providing guidance on using software applications. They are essential for maintaining the productivity and efficiency of an organization's IT environment. Cost efficiency is a significant driver behind the outsourcing of Help Desk Services. Outsourcing providers can offer these services at competitive rates, often leveraging economies of scale. This allows organizations to reduce operational costs associated with maintaining an in-house help desk team. Additionally, outsourcing providers offer scalability, allowing organizations to flexibly adjust the level of support based on their needs, especially during peak periods.


Major companies operating in the Global IT Outsourcing Market are:

  • Accenture Outsourcing Services SA
  • Infosys Limited
  • TATA Consultancy Services Limited
  • Wipro Limited
  • HCL Technologies Limited
  • Capgemini SE
  • DXC Technology
  • Atos SE
  • NTT DATA Group Corporation
  • CGI Inc.


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“The Global IT Outsourcing market is expected to rise in the upcoming years and register a significant CAGR during the forecast period. Businesses are increasingly outsourcing their ICT operations to third-party providers in order to focus on innovation. By outsourcing these operations, businesses can free up their resources to focus on developing new products and services. Cloud computing is becoming increasingly popular, and this is driving the growth of the ICT outsourcing market. Businesses are outsourcing their ICT operations to third-party providers in order to take advantage of the scalability, flexibility, and cost-effectiveness of cloud computing. Additionally, Businesses are increasingly expanding their operations to other countries. By outsourcing their ICT operations to third-party providers in these countries, businesses can reduce their costs and improve their efficiency. Therefore, the market of IT Outsourcing is expected to boost in the upcoming years.,” said Mr. Karan Chechi, Research Director with TechSci Research, a research-based management consulting firm.

IT Outsourcing Market Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Service Type (Help Desk Services, Infrastructure Outsourcing, Business Process Outsourcing, Staff Augmentation, Project-Based Outsourcing, Others), By Type (Onshoring, Offshoring, Nearshoring), By Industry (BFSI, IT & Telecommunications, Retail, Healthcare, Energy, Others), By Region, By Competition Forecast & Opportunities, 2018-2028F”, has evaluated the future growth potential of Global IT Outsourcing Market and provides statistics & information on market size, structure and future market growth. The report intends to provide cutting-edge market intelligence and help decision makers take sound investment decisions. Besides, the report also identifies and analyzes the emerging trends along with essential drivers, challenges, and opportunities in Global IT Outsourcing Market.


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