Press Release

United States CX Analytics Market Set to Grow at over 13% CAGR

Increasing focus on customer retention, growing smartphone user base and rising competition among companies to drive United States CX analytics market through 2023

According to TechSci Research report, United States CX Analytics Market By Touchpoint, By Verticals, Competition, Forecast and Opportunities, 2013 - 2023’’, United States CX analytics market is projected to grow at more than 13% CAGR during 2018 - 2023 on account of rising concerns among businesses regarding customer retention, increasing spending on analytics and growing use of social media touchpoints. Moreover, growing competition among end user industries and increasing market consolidation along with expanding smartphone user base is further anticipated to propel growth in United States CX analytics market in the coming years.

Browse 33 market data Figures spread through 92 Pages and an in-depth TOC on "United States CX Analytics Market"

https://www.techsciresearch.com/report/united-states-cx-analytics-market/3795.html

Among touchpoints, call centers dominate the market, however, web & mobile website is expected to grow at the fastest rate during forecast period as smartphones are very useful in sending alerts and request to call back, which helps in collecting customers’ feedback. In verticals, Banking, Financial and Insurance services (BFSI) leads the market and is expected to maintain its dominance during forecast period as well as BFSI sector is using CX analytics to retain customers and to improve business loyalty. International Business Machines Corporation, Oracle International Corporation, Salesforce.com, Inc. and Avaya, Inc. are the major companies operating in United States CX analytics market.

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“West region of United States is the major demand generator for CX analytics due to presence of large BFSI and IT & Telecom companies in this region. However, in the coming years, the demand from Midwest region is expected to grow at the fastest pace. Moreover, rising adoption of omnichannel strategy coupled with market consolidation would further steer growth in United States CX analytics market during the forecast period.” said Mr. Karan Chechi, Research Director with TechSci Research, a research based global management consulting firm.

United States CX Analytics Market By Touchpoint, By Verticals, Competition, Forecast and Opportunities, 2013 - 2023 has evaluated the future growth potential of United States CX analytics market and provides statistics and information on market size, structure and future market growth. The report offers decision makers superior market intelligence, thereby enabling them conduct thorough investment appraisal. Besides, the report also analyzes the evolving market inclinations along with indispensable drivers, challenges and opportunities in United States CX analytics market.

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Relevant Reports

United States CX Analytics Market By Touchpoint (Call Center, Branch, Web and Mobile Website, Email & Others), By Vertical (BFSI, IT & Telecom, Retail, Healthcare & Others), Competition, Forecast and Opportunities, 2013 - 2023

ICT | Feb, 2019

Increasing focus on customer retention, growing smartphone user base and rising competition among companies to drive United States CX analytics market through 2023

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