Shenzhen, China – June 30, 2025: At the Digital Transformation World (DTW) 2025 event, Huawei, in partnership with TM Forum, officially released two pivotal standard reports aimed at redefining the trajectory of Business Support Systems (BSS) and digital marketplaces in the telecom industry. The two reports—AI for BSS and Software Marketplaces Reference Architecture—are positioned as strategic tools to assist Communication Service Providers (CSPs) in achieving digital agility, operational efficiency, and new revenue models through AI and ecosystem collaboration.

These releases are part of Huawei’s broader “Application Software AI Commercial Blueprint” and its R.A.P.I.D. strategy—an acronym for Reliable, Affordable, Productive, Integrated, and Definitive. This initiative represents Huawei’s comprehensive commitment to transforming the telecom software domain using cutting-edge artificial intelligence technologies and open digital frameworks.

The AI for BSS report is a result of extensive collaboration between Huawei, TM Forum, global CSPs, and ecosystem vendors. It provides a structured, actionable roadmap for evolving legacy BSS systems into intelligent, AI-driven platforms. The report identifies key pain points currently plaguing the BSS domain—particularly within areas such as Customer Relationship Management (CRM), Charging and Billing Systems (CBS), and Artificial Intelligence Contact Centers (AICC). By incorporating real-world insights and operational requirements, the report empowers CSPs to enhance automation, improve customer experience, and increase monetization capabilities.

The second report, Software Marketplaces Reference Architecture, focuses on enabling telecom operators to design and deploy digital marketplaces that cater to small and medium-sized enterprise (SME) clients. Developed using TM Forum’s Open Digital Architecture (ODA) and Open APIs, the reference architecture draws from Huawei’s experience with its own Enterprise Ecosystem Management (EEM) platform. The result is a standardized, scalable model for building software marketplaces that foster seamless integration with third-party partners and support the rapid onboarding of SME applications.

Both reports come at a critical time when the global telecom industry is undergoing aggressive digital transformation. The fusion of AI with open, componentized digital architecture marks a significant step forward in the modernization of telecom infrastructure. As CSPs face mounting pressure to diversify revenue streams and elevate customer engagement, Huawei’s strategic reports serve as crucial blueprints to navigate this evolution.