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Daikin to Open New Customer Service Center in Vietnam

Vietnam: Japanese air conditioner maker Daikin industries is planning to set up its new office in Vietnam by 2018. Daikin will spend around USD50 million in setting up the office as the company is expected its business to grow at a fast pace in Vietnam. The offices will be located in Ho Chi Minh City and will work as a call center and apart from it local employees will receive training also. Further, Daikin will relocate the local sales headquarters in the new facility. The employee strength is estimated to be around 1,000 employees in the office.

Earlier, Daikin Vietnam has signed a lease agreement with Thang Long Industrial Zone 2 and the company is also starting construction of USD93.6 million air conditioner factory in the northern province of Hung Yen. The operations of the factory are expected to start in April 2018 and the output of the factory is estimated around 500,000 air conditioners in 2018, which are further projected to up to 1 million units in 2020.

According to TechSci Research, Vietnam’s population is approximately 93 million, and it ranks third among the Southeast Asian Nations, behind Indonesia and the Philippines. The residential air conditioners market of Vietnam is considered as one of the biggest market of Southeast Asian region with an output of around 2 million units a year, and the market is anticipated to grow at an annual pace of 30%. Major air conditioners manufacturing companies are also investing in the Southeast Asian market due to huge potential of the market.

According to a recent report published by TechSci Research, “Global Air Conditioners Market Forecast & Opportunities, 2020”, global air conditioner market is projected to grow at a CAGR of 8.5% during 2015-20. In addition to the residential segment, growing hospitality and tourism sectors are contributing significantly towards rising demand for air conditioners across the globe. Introduction of energy-efficient air conditioners and air conditioners with in-built air purifiers is expected to boost air conditioner sales in the coming years. Split air conditioners dominated the global air conditioners market over window air conditioners, and this trend is expected to continue during the forecast period. The adoption of window air conditioners, VRF system, chillers and portable air conditioners is also expected to grow over the next five years. Few of the major air conditioner manufacturers with significant global footprint include Gree, Daikin, Toshiba, Carrier, Midea, LG, Panasonic and Trane.

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