Industry News

TCS and Vistara entered into strategic alliance

India: A joint venture company of Tata Sons Limited and Singapore Airlines (SIA) entered into the strategic partnership with Tata Communications Services (TCS) for IT operation management. TCS would be managing application maintenance services, airport infrastructure support, network maintenance, end user computing, and other IT application for Vistara.

The aim of this strategic partnership to help Vistara achieve the goal of customer satisfaction, smooth IT operations, as well as to achieve the cost leadership in the industry.

Apart from the maintenance and support services provided to Vistara; the two parties would jointly develop the state of art digital solutions and services. These solutions would not be limited to deployment in Vistara but TCS would offer these digital solutions to other airlines also.

A global market research and consulting firm, TechSci Research depicts that the expertise of TCS in airline domain, as well as the competency to build the new digital solutions would help Vistara to achieve higher customer satisfaction. Further, the alliance between Vistara and TCS to develop new digital solutions would help the overall industry to maximize the technology utilization to provide customer delight and higher revenue.

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